Online Reputation Management Associate

• Online Reputation Management (ORM) Associate
  

Job Overview

Online Reputation Management Associate

Key Responsibilities

• Problem Resolution
• Develop and implement protocols for addressing customer feedback and resolving issues efficiently.
• Act as the primary contact point during brand-related concerns, ensuring quick communication and escalation to relevant teams.
• Coordinate with internal departments to ensure prompt issue resolution and maintain brand integrity.
• Growth & Brand Building
• Strategically build and manage communities on platforms such as Reddit and Quora.
• Manage Google Maps listings for all registered business locations.
• Develop and execute content and engagement strategies for LinkedIn to strengthen brand presence.
• Identify and participate in relevant online discussions to promote a positive brand image.
• Monitoring & Reporting
• Track brand mentions, sentiment, and keywords across digital channels using social listening tools.
• Monitor and analyze daily reviews, comments, and posts—both positive and negative.
• Generate regular performance and sentiment reports with actionable insights for internal teams.
• Provide data-backed recommendations to enhance public perception and customer trust.
  

Qualifications

• Exceptional written and verbal communication skills with the ability to adapt tone across various platforms.
• In-depth understanding of Reddit, Quora, LinkedIn, and YouTube community dynamics.
• Strategic mindset with the ability to balance crisis management and brand building.
• Working knowledge of SEO principles and Search Engine Reputation Management (SERM).
• High level of professionalism, discretion, and judgment in handling sensitive situations.
  

Education & Experience

• Bachelor’s or Master’s degree in Marketing, Communications, Public Relations, or a related field.
• 6 months–2 years of experience in Online Reputation Management, Social Media Management, or Digital PR.
• Familiarity with social listening and reputation management tools such as Brand24, Mention, or Google Alerts.
• Experience or case studies in reputation management or crisis communication is an added advantage.
  

Why Join Us

• Be part of a dynamic team shaping the brand’s digital presence.
• Gain hands-on experience in community engagement, brand strategy, and ORM tools.
• Opportunity to contribute directly to brand trust and visibility in a fast-evolving digital landscape.