Onboarding Specialist

Job Description

Act with integrity think customer-first in every interaction Handle PhonePe account and transaction related queries Ability to flex between phone data channels Follow specified process guidelines to bring about resolution Build customer trust through their interaction Ability to meet hourly daily productivity goals Leverage internal processes and resources to drive resolution Escalate appropriately taking support from relevant teams to resolve customer issues Recommend process improvements Engage Educate customers so they re able to leverage PhonePe to the fullest Experience, Skills, Qualifications: Have excellent written and verbal communications Have good learnability Be an active listener and deal well with objection Have strong customer orientation and ability to adapt/respond to different scenarios Be a team player, flexible and open to feedback Ability to multitask, prioritize, and manage time effectively Should be able to speak in English and Hindi Graduation (10+2+3) is Mandatory Multilingual skills (spoken + written) in South Indian languages are preferred