Onboarding Process Executive

Location:

Work Schedule:

Flexibility:

QuickReply.ai is a WhatsApp Marketing Automation platform helping online businesses engage customers across their buyer journey — from the first visit to repeat purchases. We work with 900+ businesses in 29+ countries, sending 30M+ messages per month.

Onboarding Process Executive

• Serve as the main POC for new clients immediately after deal closure.
• Understand client requirements and guide them through platform setup.
• Coordinate with internal teams (Tech, Customer Success, Support) to ensure smooth activation.
• Configure accounts, integrations (Shopify, CRMs, etc.), and WhatsApp API connections.
• Train clients on product usage through video calls, screen shares, and documentation.
• Monitor onboarding timelines and ensure go-live within committed deadlines.
• Maintain onboarding checklists, trackers, and customer notes in CRM.

• Handle a portfolio of smaller accounts post-onboarding.
• Build relationships to improve retention and upsell opportunities.
• Identify customer issues early and coordinate solutions.
• Share product updates and best practices with customers.

• 1–3 years of experience in onboarding, customer success, or implementation roles (SaaS/tech preferred).

• Mandatory:

  Ability and willingness to work

  in-office at Gurgaon Sector 12A

  .
• Comfortable occasionally taking

  3–4 late evening calls per month from home

  , with work hours adjusted accordingly.
• Excellent communication skills (spoken & written English).
• Strong problem-solving abilities and comfort with tech tools.
• Ability to manage multiple customers and tasks at the same time.
• Familiarity with CRMs, WhatsApp APIs, or eCommerce platforms (preferred).
• Self-motivated, process-driven, and detail-oriented.

• Opportunity to work closely with founders and senior leadership.
• Clear career growth path into Account Management for small to mid-size accounts.
• Learning environment with exposure to SaaS, marketing automation, and global clients.
• Competitive salary and performance incentives.