Onboarding & Implementation Lead

As an Onboarding & Implementation Lead at our company located in Baner, Pune, you will be responsible for driving the onboarding process for Enterprise customers, ensuring seamless transitions and high satisfaction levels. Your role will involve analyzing customer needs, providing product expertise, and delivering customized solutions. This position requires a combination of technical proficiency, strategic thinking, and leadership skills, as you collaborate closely with Sales and Product teams. Your key responsibilities will include developing solutions, planning and delivering proof-of-concept demonstrations, ensuring solutions align with client requirements, managing the sales bid process, and working alongside Sales teams to ensure successful closure of the sales process. Additionally, you will liaise with Product Managers to provide client feedback on product requirements, stay updated on market trends and competitor landscape, and act as a people manager for the Onboarding and Implementation team. To excel in this role, you must possess strong communication, coordination, and negotiation skills, along with the ability to understand customer needs by asking the right questions. Your organizational offerings knowledge, analytical skills, attention to detail, and time management abilities will be crucial for managing time-bound deliverables. Customer-facing skills and problem-solving capabilities, along with proficiency in presentation and solution delivery, are essential. Experience with CRM platforms like Salesforce or Zoho, as well as people management experience, will be beneficial. A strategic mindset, experience working with partners and channels, and strong customer relationship-building abilities are desirable skills for this role. Your success will be driven by a flexible skill set that enables you to think strategically, execute tactically, and collaborate effectively across teams and situations. Key success factors will include utilizing technical expertise to help customers determine the suitability of our solutions for their business, preparing and delivering product messaging through various means, offering best practice guidance to customers, and providing input on Salesforce configuration and customization. Maintaining accurate documentation, collaborating with Salesforce architects, and staying updated with industry trends and product innovations will also be key aspects of your role. Your success in this position will be contingent upon your strong business acumen, passion for operational excellence, and commitment to driving customer satisfaction through effective onboarding and implementation processes.,