OKAM-operations Key Accoun Manager-B2B

Position Overview

Key Responsibilities

• Account Management:
• Act as the primary point of contact for assigned key accounts, ensuring timely and
  

• Build and maintain strong, long-term relationships with key decision-makers and
  

• Understand clients’ needs and expectations to provide tailored solutions and resolve any
  

• Operational Oversight:
• Monitor the day-to-day operational delivery of services, ensuring compliance with
  

• Coordinate with internal teams (e.g., logistics, quality assurance, production) to ensure
  

• Proactively identify and address operational inefficiencies to enhance customer
  

• Performance Monitoring and Reporting:
• Track account performance metrics, including service quality, contract adherence, and
  

• Business Growth and Upselling:
• Identify opportunities to expand services or introduce new solutions to existing clients.
• Collaborate with the sales team to negotiate and close upselling or cross-selling
  

• Customer Retention and Satisfaction:
• Conduct regular client satisfaction surveys and implement improvement initiatives
  

• Develop and execute retention strategies to ensure high customer loyalty and contract
  

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or a related
  

• 4+ years of experience in key account management, preferably in a B2B services
  

• Strong analytical and reporting skills with proficiency in CRM tools and MS Office.
• Willingness to travel as required to meet clients and manage operations.