Offshore Manager Operations Management

As an Offshore Manager Operations Management for Digital Technology at Medtronic, your role is crucial in overseeing the daily operations of the IT offshore support team. Your responsibilities include: - Leading a team of site reliability engineers (SREs), DevOps, and IT Operations staff to provide support for critical applications and services supporting the Diabetes ecosystem. - Defining, developing, and managing a comprehensive and integrated IT Service Management (ITSM) landscape based on SRE best-practice processes, disciplines, and related toolsets. - Driving adoption of industry-standard methodologies and practices for deployment, observability, and reliability. - Enabling teams to operate and run through automation and tooling. - Leading day-to-day team activities using the Agile/Scrum methodology. - Establishing and maintaining service level objectives (SLOs) for key services and systems and working to meet or exceed those objectives through engineering efforts. - Analyzing and tracking operational metrics to identify trends, areas for improvement, and opportunities for optimization. - Maintaining the Application Portfolio Management, ensuring clear understanding of application landscapes. - Leading and maintaining IT security measures for business applications, safeguarding data and systems. - Creating and presenting operational dashboards to senior leadership, providing insights into performance and trends. - Coordinating and leading strategic core infrastructure and networking projects, ensuring alignment with business objectives. - Coaching, motivating, and inspiring support team members to achieve and exceed performance results. - Participating in all critical and high severity issues offering support, attending war room meetings, and providing updates to leadership. - Compiling detailed timelines to include operational impact and technical assessment for high severity issues in support of root cause analysis. - Overseeing ServiceNow tickets to closure and reviewing ticket dashboards to address gaps and trends and develop action plans to address. - Collaborating with business operations teams to ensure coordination of IT changes. - Managing relationships with IT vendors and service providers, including negotiating contracts, monitoring performance, and resolving disputes. For this role, Medtronic requires the following qualifications and experience: - Bachelor's degree in information technology, Computer Science, or a related field. - 10+ years of experience in IT operations, with at least 3 years in a management or leadership role. - Proven experience managing IT infrastructure and systems in a mid-to-large enterprise environment. - Hands-on experience with systems administration, network management, and IT security. - Experience managing enterprise applications such as SAP and Salesforce. - Strong knowledge of ITIL and/or other IT service management frameworks. - Experience managing collaboration tools like Jira and Confluence. - Experience managing vendor relationships and service-level agreements (SLAs). - Proven ability to manage and optimize IT budgets. - Relevant certifications such as ITIL, PMP, or CISSP would be a plus. - Good to have SAP or Salesforce certifications. In addition to competitive salary, Medtronic offers a flexible Benefits Package and a short-term incentive called the Medtronic Incentive Plan (MIP). Medtronic is a global healthcare technology leader with a mission to alleviate pain, restore health, and extend life by finding solutions to the most challenging health problems facing humanity. Join us in championing healthcare access and equity for all.,