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4.0 - 7.0 years
6 - 10 Lacs
Mumbai
Work from Office
Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational. Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail. Assists in analyzing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems. Reports and escalates issues to 3rd party vendors if necessary. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. Coaches L2 teams for advance technical troubleshooting and behavioral skills. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification. CCNP in Security or PCNSE certification or Firewall Vendor related certification is good to have along with advance technical certification like CCIE, CISSP. VMware certified Professional: Data Centre Virtualization. VMware Certified Specialist Cloud Provider. VMware Site Recovery Manager: Install, Configure, Manage. Microsoft Certified: Azure Architect Expert. AWS Certified: Solutions Architect Associate. Veeam Certified Engineer (VMCE). Rubrik Certified Systems Administrator. Zerto, pure, vxrail. Google Cloud Platform (gcp). Oracle Cloud Infrastructure (oci). SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4. SAP Technology Consultant. SAP Certified Technology Associate - SAP HANA 2.0. Oracle Cloud Infrastructure Architect Professional. IBM Certified System Administrator - WebSphere Application Server Network. Required Experience: Seasoned Managed Services experience handling complex cross technology infrastructure. Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties.
Posted 6 days ago
4.0 - 6.0 years
6 - 8 Lacs
Hyderabad
Work from Office
What you will do In this vital role you will be part of the Chromatography Data Systems (CDS) Product Team working on the lifecycle of the CDS platforms which includes refreshing of all software/hardware within the enterprise CDS platforms. This vital role ensures the CDS platforms remain up to date and ensure all systems remain available for business. Leverage AI and other automation tools to innovate and provide solutions for business. Roles & Responsibilities: Work with the CDS product team to lead the lifecycle of CDS platform software (Empower/Chromeleon/Unicorn) Develop upgrade strategies for the CDS platform lifecycle Work with vendors to determine the optimal path forward for all CDS platforms Provide documentation and strategies to other Amgen teams to support CDS lifecycle activities Provide support and solve for all CDS platforms Develop cost-effective long-term solutions for the CDS platforms across the enterprise Work with various partners in business to determine difficulties Leverage AI & automation to create efficient workflows Doctorate degree OR Masters degree and 4 to 6 years of Life Science/Biotechnology/Pharmacology/Information Systems experience OR Bachelors degree and 6 to 8 years of Life Science/Biotechnology/Pharmacology/Information Systems experience OR Diploma and 10 to 12 years of Life Science/Biotechnology/Pharmacology/Information Systems experience Preferred Qualifications: Functional Skills: Must-Have Skills: Demonstrated experience with a minimum of 3 to 5 years in Systems Administration, Cloud technology & Infrastructure Experience with Networking, DNS, Firewalls, Security, Patching, AWS, VMWare, MSSQL, Oracle, Linux, Windows Server, Databricks, Powershell, Python Proven leadership skills with the ability to multitask and lead simultaneous software/hardware lifecycle projects Create AWS EC2 infrastructure, storage, and other cloud infrastructure Installation and configuration of Oracle, MS SQL, Linux, & other software as needed Ability to understand vendor requirements against business needs Develop and maintain various scripts for server task automation Experience with tools like ChatGPT, Co-Pilot, and other AI tools Experience working in data centers and responding to P1, P2 incidents Experience with ServiceNow, organizational change, ITIL processes & workflows Good-to-Have Skills: Ability to work independently, excellent problem solving and professional written communications skills. Experience with Smartsheets/Excel/Tableau/Spotfire Experience supporting large number & variety of servers 200+ Strong customer focus with ability to work closely with business Experience with enterprise CDS platform software (Empower/Chromeleon/Unicorn) Soft Skills: Excellent leadership and team management skills. Strong transformation and organizational change experience. Ability to work effectively with global, virtual teams. Excellent analytical and solve skills. Ability to manage multiple priorities successfully. Strong presentation and public speaking skills. Strong verbal and written communication skills. High degree of initiative and self-motivation.
Posted 1 week ago
5.0 - 7.0 years
5 - 10 Lacs
Mumbai Suburban, Navi Mumbai, Mumbai (All Areas)
Work from Office
Job Title: Senior Network Administrator Experience: Minimum 4 to 6 years of relevant experience Location: Chandivali, Mumbai Salary Bracket: Up to 10 LPA Employment Type: Full-time Shift Timings: Rotational between 9:30 am OR 11:00 am Job Description: We are seeking a highly skilled and experienced Senior Network Administrator to oversee and manage our organizations IT infrastructure, including network systems and firewalls. The ideal candidate will be responsible for ensuring optimal performance, security, and compliance of the IT network while supporting internal teams and managing external relationships. Roles & Responsibilities: Manage and maintain IT infrastructure, firewalls, and overall network environment. Ensure service level agreements (SLAs) are upheld with both internal stakeholders and external customers. Experience in the Installation and Configuration of the networks. Strong experience and understanding of Network, Security & Firewall and other security products and troubleshooting hardware issues. Troubleshoot and resolve hardware and network issues efficiently. Implement and enforce network security measures using tools and best practices. Hands-on administration and issue resolution involving Fortinet, Cisco, and Sophos devices. Escalating issues to the relevant team member or department for development. Maintain complete and accurate documentation of the IT network and infrastructure. Support internal teams for infrastructure setup, configuration, and support. Define and manage backup and restore protocols. Create, follow, and maintain IT audit processes, policies, and documentation. Collaborate with vendors for IT procurement and technical support. Track and manage IT assets and licensed software management. Vendor Management support Required Skills: Strong knowledge and experience in the following areas: Active Directory DHCP & DNS Switching, Routing NAT, VLAN, VPN Firewall configuration & Antivirus management Network Security & Compliance standards Use of effective network tools for diagnostics and monitoring Ability to work independently and manage escalations effectively Certifications: CCNA (Cisco Certified Network Associate) CCNP (Cisco Certified Network Professional) FortiGate Certification (Preferred)
Posted 2 weeks ago
3.0 - 5.0 years
7 - 11 Lacs
Bengaluru
Work from Office
Sapiens is on the lookout for a Security Auditor to become a key player in our Bangalore team. If you're a seasoned Security Audit pro and ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit. Working Model: Our flexible work arrangement combines both remote and in-office work, optimizing flexibility and productivity. This position will be part of Sapiens Life & Pension division, for more information about it, click here: Summary Sapiens is seeking a skilled and experienced System Security Auditor to join our team in supporting projects and development teams with compliance auditing, knowledge transfer and training of Cybersecurity processes, compliance, and best practices as part of our Secure Software Development Framework (SSDF). Responsibilities Audit all project's compliance with SSDF procedures and work on mitigation and correction. Assist and train Delivery and Project teams in comprehending and adhering to the Secure development process. Participate in the Security Champions initiative forum and aid the CISO team in creating training materials and reviewing existing cybersecurity best practices. Support the regular security compliance external audits (SOC, ISO, etc.) for the division. Assess projects' readiness for internal and external Penetration Testing. Facilitate and manage discussions with internal teams as well as clients on cybersecurity risks, issues, and mitigations. Qualifications Demonstrated ability to assess security controls based on cybersecurity principles and tenets (e.g., CIS CSC, NIST SP 800-53, Cybersecurity Framework, etc.). In-depth knowledge of Personal Identifiable Information (PII) data security standards and cybersecurity and privacy principles. Expertise in security system design tools, methods, and techniques. Knowledge of systems security testing and evaluation methodologies. Proficient in recognizing risks and vulnerabilities in security systems (e.g., vulnerability and compliance scanning, design analysis, and control review). Deep understanding of the security aspects of a Cloud PaaS/SaaS deployment and Integration. Excellent verbal communication, facilitation, and documentation skills. Openness to learning new skills, problem-solving abilities, and a keen eye for detail. A university-level degree in a relevant field, with formal cybersecurity certification being strongly preferred. Experience Requirements (Must Have) 3 years of experience in auditing and facilitating cybersecurity audits in software development and/or cloud-based hosting environments. Hands-on experience with Cybersecurity testing, Penetration testing mitigation, and security risk analysis. Expertise in using third-party software vulnerability tools, managing CVEs and CWEs based on the CVSS scoring. Experience with implementing security scanning and testing as part of CI/CD. Experience with integrating SIEM principles into secure logging systems and observability. Preferred Prior experience working as a CISO or a part of CISO team. Background in software development, DevOps, or systems administration. Experience working for or with Financial Services companies.
Posted 2 weeks ago
6 - 8 years
8 - 12 Lacs
Mumbai
Work from Office
The Security Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. The Security Managed Services Engineer (L1) may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Provides telephonic or chat support to clients when required. Schedules maintenance activity windows for patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Updates existing knowledge articles or create new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNA or relevant level 1 Network Security certification is good to have. Certifications carry additional weight on a candidates qualification for the role.. Required Experience: Entry-level experience with troubleshooting and providing the support required in security network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Security, Network, Data Centre, Telephony, etc.). Working knowledge of ITIL processes.
Posted 2 months ago
6 - 8 years
8 - 12 Lacs
Mumbai
Work from Office
The Security Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. The Security Managed Services Engineer (L1) may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Provides telephonic or chat support to clients when required. Schedules maintenance activity windows for patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Updates existing knowledge articles or create new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNA or relevant level 1 Network Security certification is good to have. Certifications carry additional weight on a candidates qualification for the role.. Required Experience: Entry-level experience with troubleshooting and providing the support required in security network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Security, Network, Data Centre, Telephony, etc.). Working knowledge of ITIL processes.
Posted 2 months ago
7 - 9 years
10 - 12 Lacs
Mumbai
Work from Office
The Managed Services Cross Technology Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. The primary objective of this role is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and or Collaboration. The Managed Services Cross Technology Engineer (L1) may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Provides telephonic or chat support to clients when required. Schedules maintenance activity windows for patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Updates existing knowledge articles or create new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role) Relevant certifications include which are considered desirable (but not limited to): CCNA or relevant level 1 Network Security Microsoft Certified, Azure Administrator Associate AWS Certified, Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) Required Experience: Entry-level experience with troubleshooting and providing the support required in security network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.). Basic knowledge of ITIL processes.
Posted 2 months ago
3 - 5 years
4 - 7 Lacs
Mumbai
Work from Office
The Security Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. The Security Managed Services Engineer (L1) may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Candidate Should have min 3+ years into EDR. Strong hands-on experience with Trend Micro. Assess the existing endpoint security infrastructure and identify any gaps or vulnerabilities. Should deploy EDR agents on endpoints, servers, and critical systems within the organization's network. Should configure EDR agents to collect and analyze security events and activities on endpoints. Should monitor endpoints for suspicious activities, such as malware infections, unauthorized access attempts, and unusual user behavior. Use behavioral analysis and machine learning to detect advanced threats and zero-day attacks. Generate real-time alerts for potential security incidents and provide guidance for incident response and remediation. Enable endpoint forensics capabilities to investigate security incidents and identify the root cause of attacks. Capture and store detailed endpoint activity logs and artifacts for further analysis. Integrate the tool with vulnerability management systems to assess the endpoint's security posture. EDR solution should be able to rollout patches or upgrades from the EDR management console for agents onboarded on the platforms. Alert and remediate endpoints with outdated or vulnerable software configurations. Provide real-time alerts for anomalies that could indicate potential threats. Ensure the compatibility with other security systems, such as (but not limited to) SIEM, incident response tools, etc. Correlate network anomalies with potential threats, aiding in early threat detection. Expected to deliver reports at periodic intervals as per Companys requirements. Re-deploy the agent as and when there is a change in the infrastructure or the operating systems. Work of EDR would encompass technical specifications as provided in Annexure F. Ensure the proposed EDR solution is capable of coexisting with the currently implemented Antivirus solution in Organization until its end of validity. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CEH certification is must. Required Experience: Entry-level experience with troubleshooting and providing the support required in security network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Security, Network, Data Centre, Telephony, etc.). Working knowledge of ITIL processes.
Posted 2 months ago
3 - 7 years
5 - 9 Lacs
Gurgaon
Work from Office
The Role As a System Administrator at Kyndryl, youll solve complex problems and identify potential future issues across the spectrum of platforms and services. Youll be at the forefront of new technology and modernization, working with some of our biggest clients which means some of the biggest in the world. Theres never a typical day as a System Administrator at Kyndryl, because no two projects are alike. Youll be managing systems data for clients and providing day-to-day solutions and security compliance. Youll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients. Key Responsibilities: Develop, implement, and maintain security policies and procedures related to mainframe and distributed systems. Manage user access, roles, and permissions within the environment. Monitor security logs and reports to identify and respond to potential security incidents. Conduct regular security audits and assessments to ensure compliance with internal policies and external regulations. Collaborate with IT and other departments to ensure security best practices are followed across all systems. Provide training and guidance to staff on security protocols and awareness. Stay updated on emerging security threats and technologies to enhance security measures. Lead incident response efforts for security breaches or vulnerabilities. Who You Are Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and borderless naturally inclusive in how you work with others. Minimum 3 years of experience in Mainframe/distributed operations. Bachelors degree in Computer Science, Information Technology, Cybersecurity, or a related field. Experience in mainframe and Distributed security management. Expertise in IPLs of z/OS, z/VM, z/TPF, WinOS and Linux . Strong knowledge of security protocols and best practices. Familiarity with compliance standards (e.g., PCI DSS, HIPAA, SOX). Excellent analytical and problem-solving skills. Strong communication and interpersonal abilities. Preferred Skills: RACF administration and security auditing experience. Knowledge of mainframe and distributed operating systems (e.g., z/OS). Certifications in security management (e.g., CISSP, CISM) are a plus. Experienced in training new team members. Identify tasks or issues for improvement and escalate tickets to the appropriate team. Quickly assess the severity of problems and make appropriate escalations.
Posted 2 months ago
4 - 7 years
6 - 10 Lacs
Bengaluru
Work from Office
A successful candidate in this role will be responsible for protecting computing infrastructure including workstations, servers, and in the cloud. A candidate for this job enjoys a challenge and will work with the security, development Required Candidate profile CISSP (Certified Information System Security Professional) from ISC2, GSEC (GIAC Security Essentials Certification) from the SANS Institute or CEH (Certified Ethical Hacker)
Posted 3 months ago
6 - 11 years
5 - 9 Lacs
Bengaluru
Work from Office
Job Description Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide issue support to a wide range of complex production environment problems related to immense growth, scaling, demonstrating the cloud, extremely dedication, and high availability requirements. Work with Oracle's world-class technology to develop, implement, and support Oracle's global infrastructure. The CSS (Customer Success Services) organizations Managed Cloud Services application operations delivery team is responsible for providing technical services to support customer environment provisioning, software integration and implementation, data and environment migration to Oracle Cloud Infrastructure, and major product upgrades for the Fusion Middleware products. This team requires hardworking individuals to address the needs of the team. The Managed Cloud Services application operations delivery team is responsible for providing technical services to support customer environment provisioning, software integration and implementation, data and environment migration to Oracle Cloud Infrastructure, and major product upgrades for the Fusion Middleware products. Team members are recognized for Fusion Middleware (FMW) product and technology expertise mainly on Oracle Cloud Infrastructure Gen-1 & Gen-2 and understanding of how they are applied to build customer solutions. They are called upon to create standards for architecture and sizing, help customers develop solutions to solve business problems, and develop the project and technical plans to upgrade software, modify configurations, change integration solutions, and add additional functionality. The team invests heavily in the design and development of tools and utilities to improve application and service availability. This includes tools to reduce the time-to-identify cause, time-to-restore service, auto-heal, and auto-fix scripts. The team has global membership and responds to customer requests and incidents around the clock, 7 days a week. /IC4 Career Level - IC4 Responsibilities Install, monitor, maintain, support, and optimize all production server hardware and software. Provide called out technical support for sophisticated technical issues which may include leading problem management cases and providing management status. Coordinate called out support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis. This position requires experience and proficiency with the following FMW (Fusion Middleware) skills and technologies. Candidates need not have depth in each of these areas: Solid understanding of Platform as a service (PaaS) preferably Oracle SOA Cloud Service, Java Cloud Service, and various Marketplace offerings in Oracle Fusion Middleware 11g and 12c: WebCenter Suite including Content and Imaging, SOA Suite, OIC, MFT, OSB, Weblogic, BPM Suite, WebCenter Sites- Coordinate, fix, integrate, manage via CLI and Fusion Middleware Control, plan/complete patching and major upgrades. Triage and resolve critical outage and availability incidents for the FMW products. Working knowledge of the Infrastructure-as-a-service (IaaS) service model of Oracle Cloud Infrastructure (OCI) or any similar cloud providers. knowledge of key concepts like Compute, Storage, networking, Security & Identity, and databases. Identity Management (IDM) Suite and Access Management (IAM) Suite: Configure IDM components to protect applications and other FMW products, fix authentication issues, and manage LDAP directories. WebLogic Server/JRockit/HotSpot: Configuration, WLST scripting, administration, fix, patching, JVM sizing and performance tuning, administering cluster topologies. Manage Java and WebLogic SSL keystores. Performing application server hardening to protect against malicious attacks. Automation of various IaaS and PaaS offerings using REST APIs and Inbuilt CLIs for Cloud Infrastructure. Technical proficiency in Oracle Middleware components and Linux. Good knowledge in Cloud platform. Preferably on OCI. Should be able to fix independently any issues in WebLogic installation, configuration, and production instance. Good Administration knowledge of IDCS (Oracle Identity Cloud Service) Good Oracle Database administration knowledge Linux operation system knowledge and Linux Scripting knowledge Basic Networking knowledge and experience in using Load Balance tools. Good communication skills and ability to collaborate with multiple teams. Will be an added advantage if the candidate has supported any enterprise applications on a cloud platform. Should have experience in supporting Production environments. Support and fix of Non-Prod & Production environments. Creation/deployment of new environments, systems, projects, etc First response for alerts, Monitoring alerts, Service Requests, Sev.1 Incidents. Knowledge of Capacity planning & Hardware requests Ensure production security standards are followed. Ensure monitoring is robust and effective. Zero downtime deployments and a high availability attitude Required to work in shifts including night shifts and to provide on-call support outside business hours including weekends. Diversity and Inclusion: An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that encourages thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits crafted on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to build the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. To perform crucial job functions. Thats why were committed to crafting a workforce where all individuals can do their best work. Its when everyones voice is heard and valued that were encouraged to go beyond whats been done before.
Posted 1 month ago
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