Officer/ Assistant Manager - Phone Banking

0 - 5 years

0 - 5 Lacs

Posted:2 months ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time,
  • Delivering service with requisite courtesy and accuracy,
  • Demonstrating complete onus to customers queries / problems,
  • Adhering to product and process requirements with nil errors,
  • Escalating customer issues to the right internal stakeholders,
  • Ensuring process efficiency and effectiveness,
  • Complying to service and sales guidelines
  • Achieving Call Quality targets and other key performance indicators,
  • Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc.

Qualifications

Optimal qualification for success on the job is:

  • Graduate or Post graduate freshers and experienced candidates from a recognized institution
  • 2- 5 years of relevant experience is an added advantage
  • Age Limit 35yrs

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Axis Bank logo
Axis Bank

Banking

Mumbai

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