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Expert Staffing Solutions New Delhi
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Hiring For International Voice Process - US Shift

Hiring For International Voice Process - US Shift

Expert Staffing Solutions New Delhi

0 - 3 years

|

3 - 5 Lacs

gurgaon haryana india

Posted:12 hours ago| Platform: Foundit logo

Apply

Skills Required

inbound calls outbound calls handling record keeping customer interactions trouble shooting

Work Mode

On-site

Job Type

Full Time

Job Description

We are hiring forInternational BPOsforVoice process only, catering to theUS and UK marketsinCustomer Service, Sales, and 3rd Party Collections(inbound and outbound).

Role & responsibilities:

Handle incoming and outgoing customer calls professionally and efficiently.
Assist customers with their queries, concerns, and product/service-related issues.
Provide product/service information and guide customers through troubleshooting steps when needed.
Provide accurate information and resolve customer problems in a timely manner.
Adhere to company policies, processes, and compliance guidelines.
Ensure first call resolution and deliver an excellent customer experience.

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