International Voice Process - International BPO

1 - 5 years

3 - 5 Lacs

Posted:14 hours ago| Platform: Foundit logo

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On-site

Job Type

Full Time

Job Description

Job Title:

Location:

Key Responsibilities:

  • Handle inbound and outbound customer calls.
  • Provide resolutions to customer queries and complaints in a professional manner.
  • Accurately document all interactions and maintain records in the CRM system.
  • Follow up on customer requests to ensure complete satisfaction.
  • Adhere to quality standards and meet performance metrics

Eligibility Criteria:

  • Graduate (any discipline).
  • Minimum 6 months of experience in an international voice process.
  • Excellent verbal and written communication skills in English.
  • Strong customer service orientation, proactive problem-solving skills.

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