Design, implement, configure, and maintain both the Moogsoft AIOps platform and the Apex AIOps Incident Management platform.
Develop and manage integrations between Moogsoft, Apex AIOps, and other relevant IT monitoring, logging, and ITSM tools.
Develop and implement automation workflows and runbooks within both AIOps platforms to streamline incident management and remediation processes.
Collaborate with various IT teams (monitoring, application, infrastructure, security, operations) to understand their AIOps requirements and translate them into effective solutions on both platforms.
Define and enforce best practices for the configuration, utilization, and administration of both Moogsoft and Apex AIOps.
Troubleshoot issues related to platform performance, data ingestion, correlation logic, integrations, and automation within both environments.
Create and maintain comprehensive documentation for configurations, integrations, workflows, and operational procedures for both Moogsoft and Apex AIOps.
Develop and implement metrics and dashboards within both platforms to provide visibility into IT health, incident trends, and the effectiveness of AIOps implementations.
Ensure the security and compliance of both Moogsoft and Apex AIOps platforms and their integrations.

Preferred candidate profile

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
Proven experience (typically 8+ years) in a technical role focused on AIOps platforms, event management, or systems integration, with specific experience in both Moogsoft and Apex AIOps.

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