O365 L2 Professional

Experience:

6+ years of proven working experience with Office 365 administration and problem solving.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage to Users & Groups on Microsoft 365 through GUI as well as PowerShell.
• Understanding & managing all licenses as per an Organization policy based on users grade & assigning licenses through GUI as well as Windows PowerShell.
• Manage Retention policy, Retention Tag, set mail sent & receive restriction for bulk users, export message trace report & skill to examine it.
• End user support/Service Desk Support / Work ticket queue daily.
• Excellent troubleshooting skills & complex support issues
• Support Desktop and mobile devices, Remote support
• Create support articles and maintain overall KB.
• Contact users for follow ups and additional detail as needed
• Respond to escalations and high priority request and issues
• Write and executive knowledge on custom scripts (PowerShell) to remediate issues to support users
• Knowledge on security & compliance on Office 365. Investigate skill on different Audit logs.

ESSENTIAL KNOWLEDGE & SKILLS:

• Good knowledge on ADFS, ADFS Proxy, AAD Connect, Exchange SMTP & SMTP Relay servers behaviors troubleshooting skills for server issues.
• Basic knowledge on Azure Active Directory IAM & RBAC.
• Technical ability to troubleshoot and solve issues.
• Expert skills in managing and administering Office 365 user provisioning / deprovisioning, permissions, access, etc.
• Have good understanding of Mobile Messaging Technologies: Exchange Active Sync Iphone, iPAD, Android
• Technical ability to troubleshoot and solve issues.
• Excellent customer service skills &Meet defined deadlines
• Ability to work as a team & work flexible hours and be on-call
• Ability to communicate a clear and concise status
• Must be an independent problem solver with troubleshooting, decision making and analytical skills