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NTT DATA Hiring For Service Desk - C1/C2 English Proficiency

0 - 1 years

0 - 3 Lacs

Bengaluru Noida

Posted:3 months ago| Platform: Naukri logo

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Skills Required

English Business English Service Desk English Literature IELTS English Language

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles & Responsibilities : Managing customer interactions & records reported issues in the ITSM tool. Identifying technical issues related to desktop, laptop, printers, peripherals, etc., applying fixes and investigating root causes using internal instructions. Providing technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail Working requests relating to PC maintenance. Participating in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. Key Skills Ideally University education, preferably technical degree, or Microsoft certifications Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills Excellent communication and customer service skills C2 level proficiency in English language Flexibility to work shifts if required Compensation For 3 years full time Graduates (BCA/BSc/ BBA /BCom/BA - English) During training period, a stipend of Rs. 8000/- PM will be paid. After successful completion of the training a salary of Rs 2,80,000 P.A will be paid. For 4 years full time Engineers (BE/BTech/MCA/MA - English) During training period, a stipend of Rs. 12000/- PM will be paid. After successful completion of the training a salary of Rs 3,00,000 P.A will be paid.

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NTT DATA, Inc.
NTT DATA, Inc.
www.nttdata.com

IT Services and IT Consulting

Tokyo Plano

10001 Employees

1479 Jobs

    Key People

  • Denise S. Kinsley

    CEO

  • Ryuhei Sakamoto

    President and CEO of NTT DATA Corporation

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