NPCI Coordination Specialist

About the role:

Broad Responsibilities:

The NPCI Coordination Specialist will serve as the primary liaison between the organization and the National Payments Corporation of India (NPCI). This role involves managing certification processes, ensuring compliance with NPCI guidelines, facilitating communication, and driving timely resolution of issues related to UPI, IMPS, AEPS, and other NPCI-led initiatives.

Detailed Responsibilities:

• Managing relationship with NPCI (RM and higher), product, operations and compliance teams
• Act as the central point of contact for all NPCI-related communications and escalations.
• Coordinate certification and onboarding activities for new products, billers, and services.
• Track and manage timelines for NPCI releases, compliance updates, and testing cycles.
• Collaborate with internal teams (Tech, QA, Product, Operations) to ensure readiness for NPCI audits and certifications.
• Maintain documentation and evidence for NPCI compliance (e.g., RMD004, RMD004A/B).
• Facilitate RCA submissions and follow-ups for incidents reported by NPCI.
• Monitor NPCI circulars, guidance notes, and security frameworks, and ensure timely implementation of required changes.
• Organize and participate in calls and meetings with NPCI stakeholders.
• Provide regular status updates to leadership on NPCI-related activities and risks.

Information Security Requirements

Awareness and adherence to Information security guidelines, typically including but not limited to ISO 27001, PCI-DSS and SOC 2 compliance requirements

Preferred Knowledge, Skill & Ability:

• Bachelors degree in Business, Technology, or related field (MBA preferred).
• Typically, 5 to 7 years of experience in banking, fintech, or payments domain.
• Strong understanding of NPCI products and regulatory frameworks
• Excellent communication and stakeholder management skills.
• Detail-oriented with strong documentation and coordination abilities.
• Familiarity with UAT, production release cycles, and compliance processes
• Prior experience working directly with NPCI or similar regulatory bodies is preferrable
• Exposure to UPI, IMPS, BBPS, or AEPS ecosystems is good to have
• Experience in managing certification and audit workflows.