About the role: Broad Responsibilities: The NPCI Coordination Specialist will serve as the primary liaison between the organization and the National Payments Corporation of India (NPCI). This role involves managing certification processes, ensuring compliance with NPCI guidelines, facilitating communication, and driving timely resolution of issues related to UPI, IMPS, AEPS, and other NPCI-led initiatives. Detailed Responsibilities: Managing relationship with NPCI (RM and higher), product, operations and compliance teams Act as the central point of contact for all NPCI-related communications and escalations. Coordinate certification and onboarding activities for new products, billers, and services. Track and manage timelines for NPCI releases, compliance updates, and testing cycles. Collaborate with internal teams (Tech, QA, Product, Operations) to ensure readiness for NPCI audits and certifications. Maintain documentation and evidence for NPCI compliance (e.g., RMD004, RMD004A/B). Facilitate RCA submissions and follow-ups for incidents reported by NPCI. Monitor NPCI circulars, guidance notes, and security frameworks, and ensure timely implementation of required changes. Organize and participate in calls and meetings with NPCI stakeholders. Provide regular status updates to leadership on NPCI-related activities and risks. Information Security Requirements Awareness and adherence to Information security guidelines, typically including but not limited to ISO 27001, PCI-DSS and SOC 2 compliance requirements Preferred Knowledge, Skill & Ability: Bachelors degree in Business, Technology, or related field (MBA preferred). Typically, 5 to 7 years of experience in banking, fintech, or payments domain. Strong understanding of NPCI products and regulatory frameworks Excellent communication and stakeholder management skills. Detail-oriented with strong documentation and coordination abilities. Familiarity with UAT, production release cycles, and compliance processes Prior experience working directly with NPCI or similar regulatory bodies is preferrable Exposure to UPI, IMPS, BBPS, or AEPS ecosystems is good to have Experience in managing certification and audit workflows.
Broad Responsibilities: The Desktop Support Engineer is responsible for effective installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. The individual will be focused on Windows desktop support and troubleshooting issues that arise. Detailed Responsibilities: This individual is accountable for assisting in Windows, Linux and application systems that support infrastructure and research and development (R&D). Responsibilities on these systems include assisting in support, maintenance to ensure continual operation. Operations and Support Install and maintain security patches on the operational and development system, which includes but is not limited to, Ubuntu Linux, Windows 11, Tomcat, PostgreSQL, MySQL and Apache web services. Report Security Patch compliance in the Online Compliance Report System (OCRS). Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. Perform regular security monitoring to identify any possible intrusions. Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, disks are created, and media is recycled and sent off site as necessary. Perform regular file archival and purge as necessary. Create, change, and delete user accounts per request as necessary. Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. Maintenance Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure/add new services as necessary. Upgrade and configure system software that supports infrastructure applications or Asset Management applications per project or operational needs. Maintain operational, configuration, or other procedures. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required. Preferred Knowledge, Skill & Ability: Typically, 1 to 2 years of desktop support engineering experience in Windows environment In-depth knowledge of Windows operating systems and installation, configuration and troubleshooting Hands-on experience with Active directory Familiarity with network basics is preferrable Has proven ability to work independently, multi-task and is a self-starter Strong team player with collaboration skills, highly adaptable and has the ability to effectively communicate (verbal and written correspondence) in a professional and courteous manner with technical and non-technical personnel Demonstrates ownership, accountability, and proactive problem-solving Information Security Requirements Awareness and adherence to Information security guidelines, typically including but not limited to ISO 27001, PCI-DSS and SOC 2 compliance requirements
Profile summary: The Tech Lead (Software/Solutions/Product engineering) is expected to be a technical expert with high proficiency in software programming, banking technology and domain knowledge, for various solutions/products, with experience in SDLC/ADLC processes, having consistent zeal for continual improvements, and demonstrable expertise in people management. This is a hands-on role involved in writing software code on a daily basis, assisting their team(s) to meet deadlines and improve the quality of the codebase; engaging the team to achieve goals, with a consistent drive for meeting the specifications, and catalysing ideas that keep users first and strive to pre-empt any problems which user might face. The Tech Lead is to act as a leader or mentor for new or evolving software developers, or other engineers, in the development team, primarily through processes such as pair programming, conducting of code reviews, promoting good development principles, such as test-driven development, and taking the lead in correcting code defects, test coverage, refactoring initiatives, to make codes more robust, and easier to maintain, implement and should lead by setting a good example, of themselves. The individual in this role shall be responsible for supervising, mentoring, and motivating team members on a daily basis, while proactively ensuring smooth team operations and effective collaborations; for developing scalable and robust innovative products; in alignment to the vision, mission, and core values, of the company. About the role: While the responsibilities are primarily technical, they also have supervisorial responsibilities in delegating work. They ensure that sections of software projects come in on time and under budget, and assisting technically with hiring and reviewing performance of staff. Typically, a Senior engineer will oversee a development team of between one and five programmers. The key role responsibilities include: Product Planning Collaborates with the Project Managers to gain insights into the feature requirements and discuss technical constraints and feasibility options with the Principal/Solution Architect Supports creation of development schedules for the products while analyzing priorities and deadlines and seek approval and feedback from the Principal/Solution Architect Researches, evaluates and assists in the presentation of alternative options for product development to best meet the product vision as defined by the Principal/Solution Architect Identifies and articulates implementation risks, mitigation strategies and assists in creation of contingency plans Product Development Identifies and assigns appropriate tasks to team members basis their competence and availability Participates, hands-on, in all stages of the Software Development Lifecycle full-stack development, components, services, and APIs. Supports integration of user-facing elements, and collaborate closely with the design, and front-end UI/UX team. Writes elegant, effective, and scalable code while maintaining the highest level of coding standards and takes complete ownership of projects and ensure timely deliveries with ability to debug, refine, review, and deploy code Mentors and manages new team members by consistently urging them to analyze feature requirements and drive best coding standards to achieve the delivery schedules Tests the products and works closely with Testers to analyze high level defects and gets the team to resolve them in a timely manner Provides technical quality assurance oversight for work of other engineers through matrix team structure, instils test driven software development environment with emphasis on test automations Conducts periodic reviews with developers to oversee and gauge the progress of project and drive mid-course correction as well as to assess the quality of the code (vulnerability, no. of bugs, % test cases run etc.) Shares reports on the development progress, problems, risks and solutions as per the defined periodicity Utilizes SonarQube for ensuring a continuous inspection on the quality of code in order to detect any vulnerabilities, bugs etc. and correct issues wherever applicable Participates in weekly meetings with the Project Managers to analyze corrective action taken on issues detected by SonarQube Conducts verification at all levels as per the internal and external quality standards and ensure product delivery is in line with the requirements as per the BRD Maintains version history of all apps going live and a repository of templates / features / slides etc. in order to use at a later date Manages the team to create sample Apps for use as marketing collaterals / demo for clients Interacts with clients for any queries if required, for any new CRs that come in and for providing support for any production issues post the go-live in order to maximize client satisfaction Process Compliance and Improvement Ensures internal process compliance by the developers to enable operational excellence of the code while also addressing issues that may arise during process audits Conducts the research on various technologies / devices and suggest the same to the Principal/Solution Architect for implementation across various products (E.g. SDK, e-KYC etc.) Regularly, and proactively, updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment, and by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations. Reviews the codes periodically and provide constant guidance on improving the product quality Team Capability Building Defines team tasks and drive the performance by ensuring periodic feedback Engages with team members on a regular basis to support, mentor and guide them through their activities Special Projects Drives and manages any additional projects / teams as may be required from time to time General Requirements B-Tech. in Computer Science or Electronics, or equivalent, from an institute of repute; with preference for post-graduation in relevant area. Relevant certifications, in technological or ITIL are desirable. Typically, 10+ years of relevant work experience; of which 3 to 5 years is in successfully leading enterprise level software engineering. Combination of qualification, relevant certifications, and work experience may be considered in lieu Strong background in Core Java with good knowledge of Spring framework, knowledge of Rest APIs, and micro-service architecture Experience in banking domain is mandatory (specifically in UPI) Experience leading a team of 5-7 direct team members on technical front is strongly preferred Demonstrable experience in producing high quality technical documentation Expertise in MySQL\Oracle Experience working with caching technologies Should have Strong communication skills, including problem solving, analytics, negotiation, presentation, influence skills and inter-personal skills; and a zeal to work in a start-up environment Experience in banking domain is strongly preferred Experience with any cloud-based platforms like AWS Demonstrable knowledge of release management, including tools and practices for CI/CD; Performance Engineering practices; and Deploying enterprise grade production apps in AWS etc. Information Security Requirements Awareness and adherence to Information security guidelines, typically including but not limited to ISO 27001, PCI-DSS and SOC 2 compliance requirements
About the role: Broad Responsibilities: Responsible for overall Information Technology Services (ITS) function and in defining, implementing and documenting relevant processes, procedures and standards. This role will be in charge of establishing and maintaining an organization wide information systems, infrastructure, and security, management program to ensure that information assets are well performing, fully functional in a secure mode, adequately protected, monitors inventory tracking and renewals or upgrade requirements. This position is responsible for identifying, evaluating and reporting on information systems performance, and security risks, in a manner that meets compliance and regulatory requirements, and aligns with and supports the risk posture of the enterprise. The role serves as the process manager of all assurance activities related to the availability, integrity and confidentiality of customer, business partner, employee and business information in compliance with the organization's information protocols and security policies. Detailed Responsibilities: The Manager (Information Systems and Security) undertakes IT organization's technical activities and is responsible to provide regular status and service-level reports to management. The individual should be a critical thinker, a consensus builder, and an integrator of people and processes must also be able to coordinate disparate drivers, constraints and personalities, while maintaining objectivity and a strong understanding of overall organizational business objectives. The role keeps an eye on the IT support, logistics, and security, for in-premises, and off-premises distributed and virtual workforce, and is a developing opportunity for more strategic responsibilities in due course of time, the extent of duties include but not be limited to: IT Infrastructure Management Management of IT Infrastructure including Servers, Network Devices, IT Security Solutions, Databases, Cloud Services, Network Connectivity and Server Rooms Management of IT Service Providers to ensure services are delivered effectively Identification and evaluation of IT System/ security solutions to meet the objectives Implementation of IT systems/ security solutions covering people, process and technology to ensure effectiveness of the systems/ solutions Delivery of Business Requirements Understand business requirements from ITS Department and provide effective solutions keeping in mind Policies and compliance requirements Timely delivery of ITS Department services to Business and other Department or clients Information and Cyber Security Secure network architecture and cloud security architecture Ensure security of IT Setup to ensure confidentiality, integrity and availability of IT Assets Ensure secure configuration of various systems/ devices/ platforms under ITS Department Ensure systems/ devices/ platforms are timely patched and upgraded Ensure timely closure of any audit findings/ configuration gaps/ vulnerabilities identified Integrate logs of various systems/ devices/ platforms under ITS Department with central log monitoring solution Responsible for conducting Information Security Risk Assessment and Data Privacy Impact Assessment for ITS Department Contribute to define, test and revision of Security Incident Management and Cyber Crisis Management Plans Timely respond to security events/ alerts/ incident assigned to ITS department Implement changes based on the lessons learnt while handling processes/ activities like change management, security incident management etc. to ensure continual improvement in IT Security controls/ practices Service Provider/ Vendor or Supplier Management Define proper scope of work (SoW), service level agreements (SLAs) for third party services Proper evaluation and selection of service providers who can deliver defined scope of work, service levels and meet the compliance requirements which will be applicable for the service provider Regular monitoring of deliverables of service providers against the defined and agreed SOW and SLA and compliance requirements Ensure business continuity aspects while taking into account critical services Business continuity, Disaster Recovery and Cyber Crisis Management Design, implement, regular testing and continual improvement of Disaster Recovery Program Ensure availability of systems/ devices/ servers/ services/ data without compromising on compliance requirements and information & cyber security requirements Ensure DR Program supports organizations BCP Program Represent ITS Department in organizations BCP Program and Cyber Crisis Management Program Responsible for conducting Business Impact Assessment for ITS Department Team Management Definition of Team structure with roles and responsibility Selection of Team Members suitable for the defined roles and responsibility Clearly communicate roles and responsibility (including information & cyber security and compliance responsibilities) of Team Members Ensure Team Members are timely completing training assigned to them Monitor/ guide Team Members to motivate to deliver their the best and grow along with Timely feedback on the performance Monitor Team Members for their suspicious behaviour Compliance Provide inputs for defining policies related to IT and IT Security Definition and regular revision of processes, standard operating procedures (SOPs) for ITS Departments Ensure compliance with the organizations policies and procedures to meet regulatory requirements and contractual obligations Represent/ responsible for ITS Department for ensuring compliance with and continual improvement in Information and Cyber Security Practices, Data Privacy Practices and regulatory compliances Maintain and timely provide artifacts/ evidence to demonstrate compliance to internal and external auditors Ensure ITS department is always audit ready and meet the compliance requirements Collaborate with cross-functional teams to ensure security and compliance requirements are met Strategy and Governance Capacity and performance monitoring and management of IT setup Support CTO is preparing and planning for IT Budget Actively participate and contribute to IT Governance/ Information Security Meetings to ensure continual improvements Assist in the development and review of security policies, procedures, and controls. Support risk assessments and compliance audits for regulatory and industry standards (e.g., ISO 27001, NIST, SOC 2, GDPR). Conduct research on regulatory requirements and industry best practices. Help track and document security risks, incidents, and compliance gaps. Assist in vendor risk assessments and third-party due diligence. Participate in internal security awareness programs and training sessions. Support the team in maintaining compliance documentation and reports. Collaborate with cross-functional teams to ensure security and compliance requirements are met. Identifying vulnerabilities, assessing security risks, and implementing risk mitigation strategies. Monitoring systems for security breaches, responding to incidents, and conducting post-incident analysis. Security Awareness Training - Educating employees about security best practices and promoting a security-conscious culture. Working with various stakeholders, including IT, operations, and management, to ensure alignment of security objectives. Audit systems and networks, and assess their outcomes; Identify problematic areas and implement strategic solutions; and plan, organize, control and evaluate IT and electronic data operations; and ensure operations, safety and security of data, network access and backup systems To keep up to date with IT systems and security trends, threats and control measures; and preserve assets, information security and control structures; maintain a knowledgebase as a technical reference library, systems and security advisories and alerts, information on IT trends and practices, and laws and regulations. To be proactive in making recommendations for updates to policies & procedures as required. Manage the day-to-day activities of IT infrastructure performance and associated threat and vulnerability management; conduct technical vulnerability assessments of IT systems/processes, identify vulnerabilities and risks, and to make recommendations to control any threats and to ensure solutions are implemented. To respond rapidly and effectively to operational IT components of incident management, including detection, response and reporting; including computer forensics for evidence gathering and preservation and efficient liaison with external and law enforcement agencies as/when required To be responsible for the coordination of regular Information systems performance and security reviews in the organization, and with partner organizations, by conducting assessments for systems, processes and infrastructure, and making recommendations to minimize risks identified. Assure all IT activities are performed within the parameters of policies, applicable laws, and regulations Ensure smooth, reliable and resilient IT services; and analyse business requirements by partnering with key stakeholders, including technology, audit, legal, HR and others, across the organization to develop solutions for IT needs, as required Proactively engage in the planning and implementation of business continuity plan /disaster recovery plan Handle business-critical IT tasks and systems administration; and continuously analyse current process, technologies, and vendors to identify opportunities for improvement Manage outsourced vendors that provide information systems, infrastructure, and security functions, for compliance with contracted service-level agreements Develop and monitor annual IT budgets, manage variances, and ensure cost effectiveness, and periodic maintenance and renewal/upgrades plans To work closely with the management to assist and provide inputs to ensure that organizational policies and procedures for Information Security are effective and compliances are adhered to. To oversee the ISS information security risk-register and carry out actions to mitigate risks identified To manage other activities that may arise through evolution, growth or restructuring Train employees on both software and hardware, troubleshoot, and provide technical support when needed Inspire continuous improvement of all IT team processes and initiatives: Continually driving operational excellence Define a comprehensive security roadmap that includes cutting edge trends within Applications, APIs, Data networks; and help our clients mitigate known risks and pre-empt unknown threats to safeguard data, networks, people and assets To work in a mixed Windows and Unix software environment. Manage the instances of cloud infrastructure services and the multiple cloud servers. Leads, oversees and maintains, multiuser computing environment as per the requirements of the organization. Preferred Knowledge, Skill & Ability: Certification in ITIL4 is desired (or should be willing to learn and apply ITIL4 standards on the job to demonstrate equivalent competence) Certification in ISO 2700x series for ISMS as internal auditor, is desired (or should be willing to learn and apply the standards/requirements on the job to demonstrate equivalent competence) Excellent knowledge of technical management, information analysis and of computer hardware / software, servers, and networking systems Expertise in Linux (Ubuntu) operating systems, data management, and security governance is required Ability to lead and motivate cross-functional, interdisciplinary teams to achieve tactical and strategic goals. Exhibit excellent analytical skills, along with validated problem-solving ability, to work well in a demanding and dynamic environment and planning skills, to meet overall organizational objectives Strong critical thinking and decision-making skills; and highly organized and detail oriented