non voice process

ADVANTAGE INFRABUILD

0 years

1 - 2 Lacs

delhi

Posted:2 days ago| Platform: GlassDoor logo

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Skills Required

resolve crm support management communication service coordination

Work Mode

On-site

Job Type

Full Time

Job Description

Respond to Customer Inquiries: Answer incoming calls, emails, and messages from customers regarding orders, deliveries, product details, and general queries.
Resolve Complaints Effectively: Investigate customer complaints related to delayed, incorrect, or damaged deliveries and provide prompt, empathetic solutions.
Maintain Accurate Records: Document all customer interactions, complaints, resolutions, and delivery updates in the CRM system to ensure complete and organized records.
Escalate Complex Issues: Identify and escalate unresolved or complex complaints to the senior support team or operations management for further action.
Follow-Up Communication: Proactively follow up with customers to confirm resolution of issues and satisfaction with the support provided.
Support post-sales Service: Handle requests related to returns, replacements, exchanges, or refunds in coordination with internal teams.
Feedback and Improvement: Collect and share customer feedback and recurring issues with the operations team to improve processes and service quality.

Job Types: Full-time, Fresher

Pay: ₹12,900.00 - ₹17,900.00 per month

Benefits:

Health insurance

Work Location: In person

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