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PRO Recruit Technologies
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Non-Voice BPO (Chat Process) Customer Support Executive

Non-Voice BPO (Chat Process) Customer Support Executive

PRO Recruit Technologies

0 - 5 years

2 - 4 Lacs

bengaluru

Posted:3 days ago| Platform:

Apply

Skills Required

email support bpo customer service non voice process email process chat process bpo operations semi voice chat chat support non voice bpo non voice domestic process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Work Location:

Call HR Jyothsna @ 861 845 7497

Email jyothsna@prorecruittechnologies.com

Who Can Apply?

We welcome applications from enthusiastic candidates who are passionate about customer service and building a career in the BPO industry.

active backlogs

Role:

What Is Expected from the Role?

Handle
inbound chats and emails
to assist customers with queries and concerns.
Communicate clearly and effectively in
English and regional languages
Maintain a
positive, empathetic, and professional attitude
at all times.
Follow up on customer interactions and ensure resolution within
TAT (Turnaround Time)
.
Perform
cross-selling and up-selling
for existing customers.
Accurately
document interactions
in the system.
Adhere to process guidelines and meet performance benchmarks.

Key Responsibilities

Provide chat/email-based support to customers.
Troubleshoot basic queries related to
products, services, or accounts
.
Deliver high-quality service by maintaining efficiency and customer satisfaction.
Escalate complex issues to the appropriate team.
Ensure
confidentiality
and security of customer information.
Meet and exceed daily/weekly performance targets (
KPIs
).

Eligibility Criteria

Education:
Any Graduate (any stream) / Undergraduate
Backlogs:
Active backlogs accepted
Experience:
Freshers & Experienced candidates both can apply

Salary Details

Freshers:
21,000 CTC + Incentives (Salary depends on English fluency and language proficiency)
Experienced:
Up to 30,000 CTC + Incentives (Salary depends on experience and communication skills)

HR Contact:

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