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BPO Customer Support Non-Voice (Fraud Investigation and AML)

BPO Customer Support Non-Voice (Fraud Investigation and AML)

PRO Recruit Technologies

1 - 6 years

5 - 7 Lacs

Bengaluru

Posted:3 days ago| Platform:

Apply

Skills Required

Transaction Monitoring Fraud Investigation Investigation Anti Money Laundering Fraud Prevention Non Voice Process Fraud Control Fraud Management Dispute Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Non-Voice BPO Customer Support

Rounds of Interview:

HR Round:
Initial Screening
Typing Test:
25 WPM with 90% accuracy
Operations Interview

Work Location:

Email: jyothsna@prorecruittechnologies.com

Eligibility Criteria:

Education:
Graduate / Undergraduate
Experience:
Minimum 1 year of experience in CL11 (Fraud Investigation, Dispute Resolution, AML)

Roles and Responsibilities:

Handle customer queries via email/chat regarding disputes or suspicious transactions.
Investigate fraudulent activities and initiate necessary action.
Analyze and validate customer complaints, ensuring resolution as per process guidelines.
Document interactions and maintain accurate records of the investigations.
Collaborate with internal departments for escalation and resolution.
Ensure high-quality service delivery and customer satisfaction.

Salary & Benefits:

Salary:
Up to 7,00,000/- annually
Incentives:
Up to 2,000 based on performance

Note:

HR Jyothsna 8618457497

Email: jyothsna@prorecruittechnologies.com

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