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Coretek Services India
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NOC Senior Administrator

NOC Senior Administrator

Coretek Services India

2 - 7 years

1 - 5 Lacs

hyderabad

Posted:1 day ago| Platform:

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Skills Required

switching network engineering noc solarwinds vmware maintenance engineering networking bgp autocad ospf noc operations system administration routing driving four wheeler active directory sdh linux mcsa ccna dhcp

Work Mode

Work from Office

Job Type

Full Time

Job Description

This role involves ensuring the efficient operation of IT services, resolving escalated incidents, and improving NOC processes. The candidate will be responsible for providing exceptional customer service to internal Coretek employees and external clients.

Responsibilities

Continuously monitor infrastructure, application or software events generated by the event management system
Respond to alert incidents in a timely fashion to minimize downtime
Provides technical leadership for a variety of infrastructure platform issues including, but not limited to:

Network data and voice
Server Windows/Unix/Linux
Backup
Cloud
Azure-O365
Virtualization
Monthly server workstation patching

Escalate and collaborate with Coretek engineers/architects and vendors to resolve complex technical issues
Track the progress of client incidents and requests during the entire lifecycle to ensure the issues are closed within the agreed Operation Level Agreement
Communicate, internally and externally, the status of the tickets directly with clients
Provide daily support for event management system requests, such as but not limited to: decommission of devices, provide access to dashboard and scheduling downtime of systems
Contribute and maintain the Knowledge Base articles key to daily troubleshooting and triage of client environments
Assist engineers with change records as needed in the off hours
Assist with cross training of new NOC team members as needed

Requirements

Bachelor s degree in computer science or information technology, preferred
or
2 years working in a Network Operations Center (NOC) in a medium-to-large data center environment supporting multiple clients and systems
Network+ or A+, required
Required experience in O365/M365
MS900, AZ900, AZ104 and/or CCNA certification is highly preferred
Basic knowledge of networking frameworks
Operations experience in multiple technologies, including any of the following:

Window Server Administration Server 2012 and above
O365/M365
Network protocols and networking devices such as firewalls, switches, etc
Unix/Linux server administration
Backup administration
Basic knowledge of storage systems
Clustering solutions Citrix, VmWare etc
Experience working with an ITIL based ticketing system tool ServiceNow helpful

Proficient experience utilizing event management tools (Logic Monitor, Nagios, Solar Winds, etc)
Strong listening, verbal, written, and interpersonal communication skills
Accuracy and attention to detail when monitoring and maintaining systems
Ability to work in a fast-paced, 24/7 operational environment
Adept at communicating with all levels of technical experience
A strong sense of urgency and the ability to multi-task effectively
Demonstrated organizational, communication and time management skills with the ability to work independently
May require shift work, including nights, weekends or holidays

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