Job Title: Service Desk Analyst Location: Hyderabad, India Reports to: Service Desk Team Lead Division: Managed Services Team: Service Desk Coretek Services is an industry leading managed solutions provider built on a foundation of passionate technology professionals that embody our Core Values of Attitude, Integrity, and Relationships. Coretek specializes in cloud, virtualization, and mobility technologies all of which would not be possible without the expertise and commitment of our team. It is easy to see why Coretek is regarded as one of the National Best and Brightest Places to Work and a trusted partner to Microsoft, Citrix, Ivanti, IGEL, VMWare, and many more. Position Description: The Service Desk Analyst provides quality level 2 support to multi-client environment, employing a high degree of customer service, technical expertise, and timeliness. Consult and contribute to knowledge base to optimize incident resolution, tracks calls, provides detailed documentation inside ITSM records and follow through on resolution with end users. Responsibilities: Handle incoming tickets and provide second level support; document each call verifying customer information and including all troubleshooting steps Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards Escalate problems to appropriate individual/group Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction Contribute to the Knowledge Base Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers Participate in team projects that enhance the quality or efficiency of Service Desk and assist with special product-related issues as needed Monitor and resolve system generated alerts Perform Azure and on-premises server and user endpoint patching Troubleshoot and resolve backup failures Requirements Qualifications: Bachelor's Degree in IT preferred and 2-5 years in a service desk environment Active Directory, Azure Active Directory, passwords, User Creation, GPO, etc Experience supporting VDI technologies such as Azure Virtual Desktop, iGEL, Citrix, VMware, FSLogix Remote Printer Support and troubleshooting Experience with Windows OS patching and endpoint patching utilizing inTune is desired Experience troubleshooting VPN and Remote Desktop Connections is desired Experience with Logic Monitor and Azure Monitor is desired Strong listening, verbal, and written communication skills A strong sense of urgency and the ability to multi-task effectively with attention to details Well-developed organizational, communications and time management skills Ticket management knowledge, critical urgency important A strong business maturity and professionalism is essential Ability to troubleshoot, analyze and resolve customer concerns High technical aptitude and strong PC literacy skills including function and capabilities Ability to work independently as well as part of a team and function well under pressure ITIL, HDI Support Center Analyst Certification, Network+, A+ or Security+ and Azure certifications are highly desired Show more Show less
Clients look to Coretek to innovate, architect and implement across several technology verticals, and as a Senior Project Manager at Coretek you will play a pivot role supporting the PMO, Business Operations, Sales Operations and overseeing and delivering complex projects from inception to completion. You will collaborate with cross-functional teams, manage resources, and ensure that projects are delivered on time, within scope, and within budget. This role involves a combination of technical expertise, project management skills, and leadership capabilities. This individual will be responsible for supporting delivery quality and oversight for critically important projects as well as serve as a core support for all operational activities that enable our teams to execute projects successfully. The successful applicant will have the opportunity to apply and grow their skillset, work with a motivated and innovative team and engage with a wide range of internal and external stakeholders. Job Responsibilities The Senior Project Manager is responsible for all aspects of multiple small to large projects with moderate to high complexity. Projects typically expand across multiple lines of business and technologies include, but are not limited to: Azure Migrations, Cloud Adoption Framework, Palo Alto Deployments, Microsoft M365 service deployments, Azure Virtual Desktop Deployments and more. The Senior Project Manager will also have responsibility in supporting critical functions for Business and Sales Operations. Responsibilities include: Build and lead project teams, assigning tasks and responsibilities. Ability to lead and manage multiple projects concurrently. A typical project manager has an average of 5-8 projects at a given time depending on size and complexity. Foster a collaborative and positive work environment Develop detailed project plans to monitor and track financial and schedule progress by phase and milestone of the assigned projects. Ensure the project meets all its objectives and goals within the agreed-upon timeframe and budget. Support Business Operations with critical backend functions and reporting; including but not limited to Salesforce Data input and analysis and PowerBI Reporting Support Sales Operations with highly important data analysis, reporting and inputs that support critical funding programs for Coretek. Collaborate with different teams across the organization and promote a culture of continuous improvement Establish and maintain clear communication channels with stakeholders while managing stakeholder expectations and customer satisfaction. Provide the appropriate level of Executive and Project Team level status reporting and updates Ensure that all projects are delivered on-time, within scope and within budget Ensure resource availability and allocation for both customer/external and Coretek resources Hold customer, external, and Coretek resources accountable to their project commitments and escalate to Customer and Coretek management as needed when project success is at risk Manage changes to the project scope, project schedule and project costs using appropriate verification techniques and create appropriate change requests when applicable. Manage project issues, risks and dependencies Establish and maintain relationships with third parties/vendors Use and continually develop leadership skills Perform other related duties as assigned Requirements Bachelor's Degree in appropriate field of study or equivalent work experience Minimum of 5 years' experience in Project Management Project Management Professional (PMP) certification is preferred Though comprehensive and extensive technical experience is not a requirement; experience and knowledge managing technical projects specifically in the areas of infrastructure, Azure/Cloud, and end user computing (EUC) is strongly preferred. Excellent client-facing and internal communication skills Executive Level Presence and ability to present to C-Suite Strong working knowledge of Microsoft Office and Project or similar project management tools Ability to Develop and Track Project Financials Proficiency in risk management Ability to adapt to changing project requirements and priorities Experience managing projects Waterfall methodologies, Agile methodologies is a plus. Scrum Master (SSM or CSM) certified is a plus Show more Show less
Job Summary: We are looking for a seasoned Senior SAP Basis Consultant with deep expertise in SAP S/4HANA , ECC , BTP , and Unix system administration . The ideal candidate will also have strong experience supporting SAP workloads on Microsoft Azure . This role is critical in delivering high-quality managed services to enterprise clients, ensuring system stability, performance, and security across complex SAP landscapes. Key Responsibilities: Perform SAP Basis administration for S/4HANA, ECC, FIORI, and SAP BTP environments Manage SAP system installations, upgrades, migrations, and patching Administer SAP HANA and traditional databases, including backup and recovery Execute Unix/Linux system administration tasks related to SAP, including: OS patching and updates Filesystem and storage management Shell scripting for automation Manage SAP on Azure, including: Azure VM provisioning and sizing for SAP workloads Integration with Azure services (e.g., Backup, Monitor, Key Vault) High availability and disaster recovery (HA/DR) configurations Monitor system performance and proactively resolve issues Support transport management, client copies, and system refreshes Collaborate with cross-functional teams to support project delivery and incident resolution Maintain documentation and ensure compliance with ITIL processes and security standards Requirements 8+ years of SAP Basis experience, including: 3+ years with S/4HANA & Fiori Administration 2+ years with SAP BTP administration Strong experience with SAP ECC, SAP HANA, and SAP Fiori Proficient in Unix/Linux administration (Red Hat) for SAP environments Experience with SAP on Azure, including: Azure Resource Manager (ARM) Azure networking and storage for SAP Azure monitoring and backup tools Familiarity with SAP Solution Manager, SAP Router, and SAP Gateway Experience in managed services environments with SLA-driven support Strong troubleshooting, analytical, and communication skills Preferred Qualifications: SAP Certified Technology Associate (S/4HANA, OS/DB Migration, BTP) Microsoft Azure certifications (e.g., AZ-104, AZ-120) Show more Show less
The Senior Linux Engineer is a valued member of the Coretek team responsible for responsible for delivering expert-level support for Linux operating systems, with a specific focus on SUSE Linux Enterprise Server (SLES) , maintaining, troubleshooting, and optimizing enterprise-level Linux systems. This role plays a critical part in ensuring system reliability and uptime by managing file systems, performing OS patching and migrations, and responding to high-priority incidents. Requirements Provide senior-level Linux OS support, specializing in SUSE Linux Enterprise Server (SLES) Extend and manage Linux file systems and volume groups Create and maintain mount points for applications and services Perform OS patching and migrations using zypper (including service packs and full OS upgrades) Troubleshoot and resolve system-down situations and kernel-level issues Provide Tier 3 Linux support during and after business hours as part of an escalation rotation
Coretek Services, a premier consulting and managed solutions provider, is looking for a highly skilled Network Architect to join our exciting team. We pride ourselves on delivering cutting-edge networking solutions with a focus on cloud, virtualization, and security. Our success stems from our Core Values of Attitude, Integrity, and Relationships, which guide our operations and shape our company culture. As a Network Architect at Coretek, you will play a crucial role in designing, implementing, and maintaining robust network infrastructures for our clients, ensuring high availability and optimal performance across diverse environments. In this position, you will collaborate with clients to identify their needs and develop tailored solutions that leverage leading technologies. Requirements ESSENTIAL QUALIFICATIONS Minimum of 5 years of experience in network engineering and design Proven experience in managing and troubleshooting complex network issues to ensure optimal performance Strong understanding of networking concepts, protocols, and architectures including TCP/IP, VLANs, and BGP Experience with security technologies, such as firewalls, VPNs, and intrusion detection/prevention systems Familiarity with cloud networking components, specifically with platforms like Microsoft Azure Required in-depth knowledge of a variety of networking methodologies including but not limited to: bridges, hubs, routers, Firewalls, and remote access technologies combined with security concepts Deep technical expertise in Networking and Security in the Cloud is preferred Experience deploying Palo Alto or other Next Generation Firewalls Strong consulting and leadership skills Deep experience in building, selling, and delivering network and security services Assist in review of designs with manufacturers in their technical discipline(s) Assist in developing SOWs (Statements of Work) or technical scope of large SOWs Relevant networking certifications (e.g., CCNP, Palo Alto) are highly preferred Palo Alto Networks - PCCSA, Palo Alto Networks - PCNSA, Palo Alto Networks - PCNSE, Cisco Certified Network Associate (CCNA), Cisco Certified Network Associate - Wireless (CCNA-Wireless), Cisco Certified Network Associate - Security (CCNA-Security), Cisco Certified Network Professional - Security (CCNP-Security), AZ 103, AZ 500, AZ 900 KEY RESPONSIBILITIES Design, configure, and support complex wired/wireless LAN/WAN environments Implement and manage network infrastructure, ensuring security and compliance with industry standards Perform troubleshooting and resolution of network-related issues in a timely manner Collaborate with cross-functional teams to deliver integrated solutions that meet business objectives Documentation of network configurations, policies, and procedures for knowledge transfer and operational continuity Stay updated on the latest networking technologies and trends to proactively recommend improvements This is an excellent opportunity for an experienced Network Engineer who thrives in a dynamic environment, enjoys challenges, and desires to drive impactful solutions for our clients. Join us and be a part of a team that values excellence and innovation!
Network Engineer Coretek Services, a premier consulting and managed solutions provider, is looking for a highly skilled Network Engineer to join our exciting team. We pride ourselves on delivering cutting-edge networking solutions with a focus on cloud, virtualization, and security. Our success stems from our Core Values of Attitude, Integrity, and Relationships, which guide our operations and shape our company culture. As a Network Engineer at Coretek, you will play a crucial role in implementing, and maintaining robust network infrastructures for our clients, ensuring high availability and optimal performance across diverse environments. In this position, you will collaborate with clients to identify their needs and develop tailored solutions that leverage leading technologies. Requirements ESSENTIAL QUALIFICATIONS Minimum of 6 years of experience in network engineering Proven experience in managing and troubleshooting complex network issues to ensure optimal performance Strong understanding of networking concepts, protocols, and architectures including TCP/IP, VLANs, and BGP Experience with security technologies, such as firewalls, VPNs, and intrusion detection/prevention systems Familiarity with cloud networking components, specifically with platforms like Microsoft Azure Required in-depth knowledge of a variety of networking methodologies including but not limited to: bridges, hubs, routers, Firewalls, and remote access technologies combined with security concepts Deep technical expertise in Networking and Security in the Cloud is preferred Experience deploying Palo Alto or other Next Generation Firewalls Strong consulting and leadership skills Deep experience in building, selling, and delivering network and security services Assist in review of designs with manufacturers in their technical discipline(s) Assist in developing SOWs (Statements of Work) or technical scope of large SOWs Relevant networking certifications (e.g., CCNP, Palo Alto) are highly preferred Palo Alto Networks - PCCSA, Palo Alto Networks - PCNSA, Palo Alto Networks - PCNSE, Cisco Certified Network Associate (CCNA), Cisco Certified Network Associate - Wireless (CCNA-Wireless), Cisco Certified Network Associate - Security (CCNA-Security), Cisco Certified Network Professional - Security (CCNP-Security), AZ 103, AZ 500, AZ 900 KEY RESPONSIBILITIES Design, configure, and support complex wired/wireless LAN/WAN environments Implement and manage network infrastructure, ensuring security and compliance with industry standards Perform troubleshooting and resolution of network-related issues in a timely manner Collaborate with cross-functional teams to deliver integrated solutions that meet business objectives Documentation of network configurations, policies, and procedures for knowledge transfer and operational continuity Stay updated on the latest networking technologies and trends to proactively recommend improvements This is an excellent opportunity for an experienced Network Engineer who thrives in a dynamic environment, enjoys challenges, and desires to drive impactful solutions for our clients. Join us and be a part of a team that values excellence and innovation!
Coretek Services, a premier consulting and managed solutions provider, is looking for a highly skilled Network Engineer to join our exciting team. We pride ourselves on delivering cutting-edge networking solutions with a focus on cloud, virtualization, and security. Our success stems from our Core Values of Attitude, Integrity, and Relationships, which guide our operations and shape our company culture. As a Senior Network Engineer one must be highly skilled technical expert responsible for implementing, managing, and troubleshooting complex network environments. They act as a bridge between strategic oversight and hands-on execution. Requirements Qualifications 5+ years of experience in network engineering, with at least 3 years in enterprise or MSP environments Cisco CCNP, Juniper JNCIP, or equivalent certification (required) Strong scripting skills (e.g., Python, Bash) for network automation Experience with multi-vendor environments (Cisco, Juniper, Palo Alto, Fortinet) Excellent problem-solving and communication skills Responsibilities Implementation and Management: Deploy and manage network infrastructure components (e.g., routers, switches, firewalls, load balancers) Configure and optimize network services, including VPNs, QoS, and SD-WAN solutions Implement network automation using tools like Ansible, Python, or Cisco DNA Center Troubleshooting and Support: Handle escalated support tickets, diagnosing and resolving complex network issues Perform in-depth packet analysis using tools like Wireshark or SolarWinds Collaborate with L1/L2 teams to resolve issues and provide knowledge transfer Optimization: Conduct performance and security optimization reviews for client network environments Implement monitoring and alerting solutions using tools like Cisco Secure Network Analytics, Zabbix, or PRTG Documentation and Training: Create detailed technical documentation, network diagrams, and runbooks Train L1/L2 teams on network best practices and troubleshooting techniques Security and Compliance: Implement security controls, such as ACLs, IPS/IDS, and zero-trust policies Support audits and compliance checks for client network environments Key Performance Indicators (KPIs) Resolution time for support tickets (target: 95% within SLA) Number of successful network deployments or optimizations completed per quarter Client feedback on technical delivery (target: ≥85% satisfaction) Contributions to team knowledge base (e.g., documentation, training sessions)
Coretek Services, a premier consulting and managed solutions provider, is looking for a Senior Consultant - Artificial Intelligence to join our exciting team.Our success stems from our Core Values of Attitude, Integrity, and Relationships, which guide our operations and shape our company culture. Requirements Education: Bachelor's degree in Computer Science, Artificial Intelligence, Information Technology, or a related field Experience: At least 5 years of experience in a technical environment A minimum of 3 years of experience in AI solution development, preferably in a consulting environment AI Technologies: Proven expertise in Azure AI Services and OpenAI technologies, with a focus on deploying AI models and solutions Technical Skills: Strong skills in Python or C# programming, with an emphasis on writing optimized and maintainable code Knowledge of data management concepts, including ETL processes, data warehousing, and data lakes Familiarity with Microsoft Business Intelligence tools, including Power BI and SQL Server Communication: Ability to communicate complex AI and data engineering concepts to stakeholders at all levels, including non-technical audiences Problem Solving: Strong analytical and problem-solving skills, with the ability to develop innovative AI solutions to meet client needs Project Management: Experience managing multiple projects simultaneously and delivering high-quality results on time Responsibilities: Leads AI Consultations: Lead AI consultations and roadmap development, designing advanced AI solutions tailored to client needs Design and Deployment: Demonstrate the ability to design, develop, and deploy AI solutions, integrating multiple AI technologies to meet complex project requirements Prompt Engineering: Evaluate and create prompt engineering solutions to optimize the performance and effectiveness of Azure OpenAI models Software Development: Write efficient and optimized code in Python or C# to support AI solution development Data Engineering: Develop and manage data ingestion and transformation pipelines, leveraging advanced database systems and ensuring data quality and reliability Project Leadership: Serve as a technical lead on projects, ensuring alignment with business goals and seamless integration of AI technologies Team Collaboration: Collaborate with consultants, engineers, and principal architects to deliver high-quality AI solutions Mentorship: Mentor junior consultants and engineers, elevating team capabilities through knowledge sharing and targeted training Additional Qualifications: Familiarity with Azure Data Estate, including SQL DB, Cosmos DB, and Data Lake, is a plus Experience with designing and implementing retrieval-augmented generation solutions Knowledge of Azure ML, including Prompt Flow, is a plus
Coretek Services, a premier consulting and managed solutions provider, is looking for a highly skilled Azure Data & AI architect to join our exciting team. Our success stems from our Core Values of Attitude, Integrity, and Relationships, which guide our operations and shape our company culture. Requirements Experience: At least 7 years of experience in a technical environment (Azure preferred), with a minimum of 3 years in Azure solution development and architecture Technical Skills: Expertise in architecting and implementing Azure data technologies, such as Microsoft Fabric, Power BI, Azure Synapse, Azure SQL/Cosmos DB/Postgres database systems and Azure Databricks Knowledge in AI technologies, including Azure AI Services and OpenAI models Skills in Python programming, with experience in designing and implementing Data and AI solutions Advanced knowledge of data management concepts, including ETL processes, data warehousing, and data lake design Communication: Excellent communication skills, with the ability to articulate complex technical concepts to diverse audiences, including non-technical stakeholders Problem Solving: Exceptional analytical and problem-solving skills, with a track record of developing innovative AI solutions Solution Consulting: Strong knowledge and experience in working with customers in a consultive approach in a technical environment Responsibilities: Lead the development of Data and AI strategies and roadmaps, aligning technology solutions with business goals and objectives Design and architect advanced Azure solutions, integrating various Data and AI technologies to meet complex project requirements and drive innovation Provide technical leadership and guidance to engineering teams, ensuring best practices in Data and AI solution development and deployment Oversee the integration of Data and AI solutions with existing systems and processes, ensuring seamless interoperability and data flow Design and implement data architectures that support AI solutions, leveraging advanced database systems and ensuring data quality and security Partner with Project Managers to manage projects from inception to completion, ensuring timely delivery and alignment with business objectives Mentor and coach team members, fostering a culture of continuous learning and innovation within the organization Collaborate with peers to architect and implement Azure solutions that meet defined customer business objectives Assist with the development or improvement of deployment solution architecture and standards Additional Qualifications: Familiarity with Azure networking and security requirements Familiarity with Azure Machine Learning Studio and Cognitive Services Proven ability to manage multiple projects and deliver high-quality results on time Experience in Azure DevOps for source control
Role Overview: As a Senior Consultant - Artificial Intelligence at Coretek Services, you will be joining an exciting team of professionals who uphold the Core Values of Attitude, Integrity, and Relationships. Your role will involve leading AI consultations, designing and deploying advanced AI solutions, and collaborating with a team to deliver high-quality results. Key Responsibilities: - Lead AI Consultations: Take charge of AI consultations and roadmap development, crafting tailored AI solutions for clients. - Design and Deployment: Showcase your expertise in designing, developing, and deploying AI solutions by integrating various AI technologies to meet project requirements. - Prompt Engineering: Create prompt engineering solutions to enhance the performance of Azure OpenAI models effectively. - Software Development: Write optimized code in Python or C# to support AI solution development. - Data Engineering: Develop and manage data pipelines, ensuring data quality and reliability through advanced database systems. - Project Leadership: Act as a technical lead, aligning project goals with business objectives and seamlessly integrating AI technologies. - Team Collaboration: Work closely with consultants, engineers, and architects to deliver top-notch AI solutions. - Mentorship: Mentor junior team members to elevate their capabilities through knowledge sharing and targeted training. Qualification Required: - Bachelor's degree in Computer Science, Artificial Intelligence, Information Technology, or related field. - Minimum 5 years of experience in a technical environment and at least 3 years in AI solution development, preferably in a consulting setting. - Expertise in Azure AI Services and OpenAI technologies, with a focus on deploying AI models. - Proficiency in Python or C# programming, data management concepts, Microsoft Business Intelligence tools, and communication of complex AI concepts to various stakeholders. - Strong analytical and problem-solving skills, experience in project management, and the ability to manage multiple projects simultaneously. Please note that familiarity with Azure Data Estate, experience in retrieval-augmented generation solutions, and knowledge of Azure ML would be considered advantageous for this role.,
The Network Operations Center (NOC) Senior Administrator is a valued member of the Coretek team responsible for providing Level 2 support for client environments. This role is responsible for the monitoring and triage of devices within our event management tools and Level 2 triage and resolution of internal and external infrastructure issues. This role involves ensuring the efficient operation of IT services, resolving escalated incidents, and improving NOC processes. The candidate will be responsible for providing exceptional customer service to internal Coretek employees and external clients. Requirements Responsibilities Continuously monitor infrastructure, application or software events generated by the event management system Respond to alert incidents in a timely fashion to minimize downtime Provides technical leadership for a variety of infrastructure platform issues including, but not limited to: Network - data and voice Server - Windows/Unix/Linux Backup Cloud Azure-O365 Virtualization Monthly server - workstation patching Escalate and collaborate with Coretek engineers/architects and vendors to resolve complex technical issues Track the progress of client incidents and requests during the entire lifecycle to ensure the issues are closed within the agreed Operation Level Agreement Communicate, internally and externally, the status of the tickets directly with clients Provide daily support for event management system requests, such as but not limited to: decommission of devices, provide access to dashboard and scheduling downtime of systems Contribute and maintain the Knowledge Base articles key to daily troubleshooting and triage of client environments Assist engineers with change records as needed in the off hours Assist with cross training of new NOC team members as needed Requirements Bachelor's degree in computer science or information technology, preferred or 2 years working in a Network Operations Center (NOC) in a medium-to-large data center environment supporting multiple clients and systems Network+ or A+, required MS900, AZ900, AZ104 and/or CCNA certification is highly preferred Basic knowledge of networking frameworks Operations experience in multiple technologies, including any of the following: Window Server Administration - Server 2012 and above O365/M365 Network protocols and networking devices such as firewalls, switches, etc Unix/Linux server administration Backup administration Basic knowledge of storage systems Clustering solutions - Citrix, VmWare etc Experience working with an ITIL based ticketing system tool - ServiceNow helpful Proficient experience utilizing event management tools (Logic Monitor, Nagios, Solar Winds, etc) Strong listening, verbal, written, and interpersonal communication skills Accuracy and attention to detail when monitoring and maintaining systems Ability to work in a fast-paced, 24/7 operational environment Adept at communicating with all levels of technical experience A strong sense of urgency and the ability to multi-task effectively Demonstrated organizational, communication and time management skills with the ability to work independently May require shift work, including nights, weekends or holidays
At Coretek, we transform how organizations empower their workforce through secure, scalable, and modern digital workspaces. As a Coretek EUC Support Engineer, you will be a key member of our team, providing expert support for our enterprise managed services clients. In this role, you'll ensure seamless, secure, and high-performance virtual desktop experiences while occasionally contributing to project delivery initiatives. Your work will leverage leading technologies such as Microsoft Azure Virtual Desktop (AVD), Nerdio, and Citrix to help clients maximize the value of their end-user computing environments. You will help Coretek clients succeed by combining deep technical expertise with a commitment to service excellence. Leveraging modern tools and practices—including Infrastructure as Code (IaC) and automation—you'll ensure our clients' environments remain reliable, secure, and aligned with industry best practices. This role offers an exciting opportunity to work in a cloud-first, customer-obsessed environment where innovation, accountability, and impact drive everything we do. This role blends project-based work with operations and managed services engineering, supporting both daily incidents and long-term platform health, governance, and continuous improvement. Key Responsibilities: Provide operational support for managed Citrix and AVD environments, including daily health checks, patching, upgrades, and incident remediation Administer and optimize Nerdio Manager for Enterprise and Citrix Director/Studio configurations Manage Citrix Virtual Apps and Desktops, Citrix Gateway (NetScaler), and endpoint management integrations Implement solutions leveraging existing Infrastructure as Code (IaC) for environment automation (Terraform, Ansible, Packer, or Nerdio automation scripting) Monitor, analyze, and improve system performance, availability, and security posture across environments Deploy and enforce group policies, security baselines, and compliance configurations Develop and maintain standardized operational documentation, runbooks, and support playbooks Collaborate with internal architects and client stakeholders to ensure platform integrity and alignment with SLAs Participate in DR planning, testing, and execution for hosted EUC environments Respond to escalated tickets and serve as a technical escalation point for L1/L2 support teams Provide mentoring and knowledge transfer to junior engineers and technicians What We Offer: Collaborative, cloud-native engineering environment Exposure to cutting-edge EUC and automation technologies Opportunities for growth into architecture or automation leadership Competitive salary, remote flexibility, and full benefit Requirements Requirements 2-5 years of experience in supporting Citrix Virtual Apps and Desktops or Azure Virtual Desktop in a managed services or enterprise environment Hands-on experience with: Citrix Suite: Studio, Director, NetScaler (Gateway), Citrix Policy, Machine Catalogs, Delivery Groups Azure Virtual Desktop (AVD) deployments and management Nerdio Manager for Enterprise (preferred) Understanding of how to use existing IaC tools such as Terraform, Ansible, Packer, or PowerShell scripting Experience with Azure Resource Manager (ARM) and virtual networking in Microsoft Azure Familiarity with endpoint management and thin client configurations (e.g., Stratodesk, IGEL, Unicon) Solid understanding of Group Policy Objects (GPO), Active Directory, DNS, and Windows desktop/server internals Exposure to ITSM ticketing tools (ServiceNow, Remedy, etc.) Ability to troubleshoot complex issues independently and communicate clearly with customers Experience with Imprivata support and implementation, including integration with virtual desktops and authentication workflows is a plus Preferred Skills: Microsoft certifications (AZ-104, AZ-140, or Citrix Certified Associate - Virtualization) Experience with Citrix Cloud services and hybrid configurations Understanding of Zero Trust, conditional access, and modern endpoint security integrations Experience automating repetitive admin tasks or builds via Nerdio Runbooks or similar tools
The Business Operations Analyst will play a key role in analyzing business processes, identifying areas for improvement, and supporting operational efficiency across the organization. This role involves working closely with cross-functional teams to provide actionable insights, develop reports, and implement solutions that drive productivity and strategic growth. Requirements 2-4 years of experience in business analysis, operations, or related roles Collect, interpret, and present data to support decision-making and strategic initiatives Should be able to work on PSA- project setups, PTO approvals Will own SME projects in PSA as far as creating assignments, updating forecasts and working with the Delivery Managers for resourcing and also be handling monthly billing . Knowledge of project management methodologies Strong analytical and problem-solving skills with proficiency in data analysis tools (Excel, Power BI, etc.) Excellent communication and presentation skills