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Niit Learning Systems logo

NIIT (Wipro) is Hiring For Voice Process || Night Shift || US process

0 - 2 years

1 - 3 Lacs

Gurugram

Posted:1 week ago| Platform: Naukri logo

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Skills Required

Communication Skills Spoken English Fluent English Customer Support Fluent Voice Process MS Office English Language Voice Support International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Opportunity: Customer Service Voice -HRO Location: Gurgaon Shift: Night Shift Process: Customer Service (Voice US Healthcare Domain) Key Responsibilities: Handle inbound and outbound customer calls, providing support for US healthcare clients. Ensure prompt and accurate service delivery aligned with defined productivity and quality benchmarks. Aim for first-call resolution by building strong client and domain understanding. Meet or exceed client Service Level Agreements (SLAs), including Client Satisfaction, Average Handle Time, Service Levels, and Customer Effort. Adhere to internal attendance, accountability, and performance policies. Document and follow up on customer queries to ensure complete resolution. Maintain high standards of delivery quality and contribute to continuous process improvements. Eligibility Criteria: Graduate freshers with excellent communication skills are welcome to apply. Candidates with BPO experience and complete documentation will be given preference. Not eligible: Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or any other specialized/technical streams. Mandatory: PAN card is required for the hiring process. Interested candidates can apply by sharing their resume at: Raghav.9.Jain@niitmts.com/shatakshi.9.jain@niit.com WhatsApp: 9654280207/8957207807

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Education Administration Programs

Gurgaon Haryana

1001-5000 Employees

154 Jobs

    Key People

  • Vijay K. Thadani

    Co-Founder & CEO

  • Vikram Talwar

    Co-Founder & Executive Vice Chairman

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