Night Shift & WFO - Senior Manager - PMO (Non IT and BPO Ops)

• JOB DESCRIPTION

Summary of essential job functions

The Senior Manager of PMO is responsible for setting the strategic direction and operational leadership of the Project Management Office across all global delivery centers. This role ensures consistent project execution, governance, and alignment with organizational objectives across client transitions, new site launches, business transformation programs, and digital initiatives. The leader will drive PMO maturity, establish enterprise-wide standards, and deliver results in highly dynamic and client-sensitive environments

Minimum requirements (Education Qualification & Work Experience)

• Bachelors degree in Business, Engineering, Technology, or related field
• MBA or Master's in a related discipline (preferred)
• PMP, PgMP, or PRINCE2 certification (preferred)
• Agile or Scrum certification (preferred)
• 15+ years of project/program management experience, with at least 8 years in a senior PMO or leadership capacity
• Strong BPO industry background with experience managing global delivery programs
• Proven experience in client transitions, global ramp-ups, rebadging, and new site setup
• Demonstrated ability to lead cross-functional teams in matrixed environments
• Experience in cost optimization, capacity planning, and client-facing project governance

Competency Requirements:

• Strong financial acumen with budgeting, forecasting, and ROI tracking expertise
• Excellent stakeholder management and executive communication skills
• Ability to operate in fast-paced, deadline-driven, and client-sensitive settings
• Strong people leadership and team development capabilities across geographies
• Strong executive presence and communication skills
• Strategic mindset with a focus on business value delivery
• Ability to lead in matrixed, multicultural environments
• High emotional intelligence, adaptability, and stakeholder management expertise
• Track record of mentoring and building high-performing PMO teams

Job Responsibilities

• Establish and lead a global PMO function across multiple regions, ensuring consistent frameworks, tools, and governance practices.
• Drive enterprise-wide project portfolio planning, prioritization, and execution aligned with strategic goals.
• Oversee large-scale client implementations, site transitions, rebadging, migrations, and business continuity programs.
• Collaborate with executive leadership, sales, operations, IT, HR, and finance to ensure timely and cost-effective delivery.
• Lead the design and rollout of PMO methodologies including Agile, Waterfall, and hybrid models.
• Monitor program risks, timelines, budgets, and KPIs, ensuring timely escalations and corrective actions.
• Manage and mentor regional PMO leaders and project managers, driving a high-performance culture.
• Oversee reporting and executive dashboards on portfolio health, delivery status, and resource capacity.
• Support commercial teams with solution design, RFP responses, and due diligence for prospective clients.
• Lead the change management efforts for process transformations, digital enablement, and organizational change.

Performance Measures [Metrics for evaluating Job Holders]

• % of projects delivered on time and within budget
• Client satisfaction and implementation success scores
• PMO governance and audit compliance
• Resource utilization and capacity efficiency
• Organizational adoption of PMO standards and maturity model progression

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.