Newfold Digital - Linux System Administrator - Technical Support

Description :

About Us

What Youll Do

• Participate in 24x7 shifts.
• Monitor the stability of our products with various internal tools.
• L1/L2 Support ownership of all hosting products Handle incident response, troubleshooting and fix for various products/services.
• Handle escalations as per policies/procedures.
• Get different internal/external groups together to resolve production site issues effectively.
• Communicate clearly on tickets, phone calls made to the team about various issues.
• Exhibit a sense of urgency to resolve issues.
• Build advanced automation workflows for automating repeated issues.
• Work with our infrastructure team to deploy and maintain Linux/Windows servers using automated scripts and a predefined runbook.
• Ensure SLA's and Operational standards are met.
• Raise tickets to different internal groups to resolve recurrent problems, alerts and follow up on escalated issues.
• Liaison with engineering teams for RCA's, permanent resolutions on issues affecting production sites.
• Contribute to Operations handbook.
• Ensure smooth hand-offs between shifts.
  

Who you are? (2-4 years of experience) :

• Educational Qualifications : Graduate, preferably in Information Technology or Computer Science. Consistently strong academic Linux : Good understanding of Linux Systems, Any Shell/Bash, sed/awk/grep/egrep, VI/VIM/Emacs, netstat,
• Windows : Windows 2000/2003/2008, NTFS chkdisk /acls etc, Troubleshoot system/application faults using Event logs, Updates via WSUS, Terminal Services, IIS Fundamentals : Basic DNS & Networking, TCP/UDP, IP Routing, HA & Load Balancing Application Protocols : : Must be willing to work in shifts (including at night and on holidays).
  

Good To Have

• Understanding of Cloud.
• Systems/Hardware : RAID, LOM/IPMI/IP KVMs, Dell Hardware.
• Windows : WMI, Powershell/VB scripts, MS-SQL Fundamentals.
• Applications : Postfix/qmail/Exim, Database Systems Fundamentals (MySQL/Postgres), Nginx/Apache (mod_php, mod_fcgid, CGI, php-fpm etc), Tomcat.
• Tools/Utilities : Nagios, DHCP, Kickstart/Cobbler, Yum, RPM, GIT/SVN.
• Others : Regular expressions, Rescue Kits like TRK, etc.
• Certification : Red Hat Certified Engineer (RHCE), GCP.
  

Why Youll Love Us

• Weve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work from-home, hybrid, or work-from-the-office environment.
• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
• We celebrate one anothers differences. Were proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work.