New Opportunity - Non Voice/Email/Chat Support

WNS Holdings

2 - 3 years

3 - 4 Lacs

bengaluru

Posted:13 hours ago| Platform:

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Skills Required

international chat process email process blended process semi voice chat support bpo non voice chat process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Preferred candidate profile

Working knowledge of Insurance Domain (P&C or Life)
Must possess strong English comprehension skills to effectively engage in client-led training sessions and understand process documentation.
18 months of overall work experience in international BPO organizations.
A minimum typing speed of 25 words per minute is required to ensure timely and efficient responses during live chat interactions.
Clear, confident, and spontaneous communication both written and spoken is essential to manage real-time customer queries and deliver high-quality support.
Basic computer literacy is expected, including the ability to navigate chat systems, troubleshoot simple issues, and use support tools effectively.
MS office working knowledge (Excel, word & ppt.)
Confident personality to interact directly with the customers

Role & responsibilities

Will need to write scenario-based emails/letters to customers in response to the queries/requests received from Customers
Identifying when it is not possible to process a request, and follow the appropriate hand-off procedures internally and to UK support teams
Ensuring that compliance standards are met, regarding Data Protection.
Focus on customer service and aim for zero complaints

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