Job
Description
The primary point of contact for Icertis global Network (LAN/WAN/WIFI), Telephony, and AV (Microsoft Teams Rooms) infrastructure. End to end management of Cisco switches, routers, firewalls, and wireless equipment. Collaborate with Cisco TAC to achieve swift resolution of network-related problems. Support the diagnosis and resolution of system/network incidents and provide technical support to end-users. Perform regular maintenance tasks, including updates and backups. Provide first-level support by diagnosing and resolving issues related to laptop operating systems, networks, and applications. This includes troubleshooting common problems, guiding users through step-by-step solutions, and escalating complex issues to higher support levels when necessary. Willing to work in different technology areas like Active Directory, Azure AD, M365, Intune, and Information security related tools and applications. Facilitate the implementation of network security policies and assist in addressing findings from security audits. Utilize network monitoring tools to track system uptime and performance and take appropriate action. Contribute to maintaining network documentation and adhere to change management processes. 3 - 6 years as a Network/System Administrator or similar role. Good working knowledge on Cisco switches, routers, WIFI and firewalls. Knowledge of Cisco ISE and Meraki firewalls would be additional advantage. Good knowledge of concepts like TCP/IP, DHCP, DNS, VLAN, IPSec, OSPF, EIGRP, etc. Working knowledge on IP Telephony Understanding of network monitoring and management tools and Interest in network security practices and tools is a plus. Understanding of Active Directory, Azure AD, Intune and M365, Microsoft Teams Rooms (MTR) is desired. Good communication skills and willingness to learn. Relevant certifications like CCNA, CCNP (R&S), CompTIA Network+ are advantageous.
