10 years
0 Lacs
Posted:2 weeks ago|
Platform:
On-site
Full Time
The Network Support Engineer will be responsible for providing advanced technical support for enterprise network infrastructure, including SD-WAN, WLAN, routing, switching, and firewall environments. The role involves monitoring, troubleshooting, and maintaining network systems to ensure optimal performance, security, and reliability across global operations.
• Provide Level 1/Level 2 support for enterprise network infrastructure (LAN/WAN/WLAN/Firewall)
• Troubleshoot and resolve incidents related to SD-WAN, routing, switching, and wireless networks
• Monitor and manage network performance, ensuring high availability and minimal downtime
• Support network upgrades, patching, and configuration changes in alignment with best practices
• Collaborate with cross-functional teams to resolve escalated network issues and implement preventive measures
• Maintain proper documentation of network configurations, incidents, and resolutions
• Good understanding of network monitoring tools and ITIL processes
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Cisco/Fortinet certifications preferred (CCIE certification )
• Excellent analytical, troubleshooting, and communication skills
DigiHelic Solutions Pvt. Ltd.
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