Network Security NOC L2 Engineer

Amerisource Solutions Private Limited is an IT consulting company that leverages our talented resources and highly experienced leadership team to deliver optimal solutions in record time. We are building a dedicated Network Operations Center (NOC) / Technical Assistance Center (TAC) in India to support our US client, MGT Impact Solutions.

MGT Impact Solutions is a leading provider of technology and advisory solutions serving state, local, and education government agencies (SLED) across the United States. With nearly 1,000 employees, MGT partners with thousands of agencies as a trusted advisor managing and securing critical networks, solving complex human capital and fiscal challenges, elevating education systems, and advancing equity as a performance imperative. Founded in 1975 and restructured in 2016, MGT has grown aggressively, completing 13 acquisitions since 2020, and driving both organic and inorganic growth at scale.

Multiple positions - for NOC L2

NOC L2 required experience - 8 + years in NOC

Network & Security Engineer (Level 2)

Location

Position Overview

We are seeking a proactive Level 2 Network & Security Engineer to join our 247 NOC operations team. You will be the primary technical escalation point for our US-based clients, managing campus and data-center networks, firewalls, and related security infrastructure. Strong verbal and written communication skills are mandatory, as is the ability to lead the NOC shift and coordinate effectively with vendor TAC support.

Key Responsibilities

• Lead the NOC shift, review and authorize case actions from the L1 team, and enrich technical responses.
• Investigate and mitigate network and security alerts, problems, and incidents.
• Track and improve KPIs like Time to Acknowledge (TTA) and Mean Time to Resolution (MTTR).
• Act as the escalation point of contact for L1 NOC resources.
• Work with the onshore NOC manager to identify gaps in service delivery and improve responses.
• Provide 2nd-level phone and email support, triage and troubleshoot complex network and security incidents.
• Manage vendor TAC engagements (Aruba, Juniper, Cisco, Meraki, Palo Alto, Fortinet) and log RMAs.
• Create and maintain account playbooks:
• Account summaries & access procedures
• Asset inventory and documentation
• Network diagrams (Visio, Lucid chart, etc.)
• Onboard new clients into monitoring and ticketing platforms.
• Prepare quarterly NOC reports (per-account SLA statistics, incident trends).
• Document all work in the ITSM/ticketing system with clear, concise write-ups.
• Contribute to knowledge-based articles and process improvements.
• Participate in shift rotations and on-call schedules, including weekends and non-business hours.
• Familiarity with ITIL processes, particularly around change management systems and approval workflows.
• Hands-on experience in performing firmware and software upgrades on security and network devices such as Palo Alto, Fortinet firewalls, Juniper, Aruba, and Cisco platforms.

Must-Have Qualifications

• 8+ years of hands-on experience in network and security engineering within a NOC or data center environment.
• Bachelors degree in computer science, IT, or related field, or equivalent work experience.
• One professional level Networking Certification CCNP, JNCIS, HPE ANCP Datacenter, etc
• One firewall certification (PCNSE, FCSS, CCSE, CCNP SECURITY, etc.)
• Experience with these platforms below:
• Aruba (including ClearPass), Juniper, Cisco, Meraki, Palo Alto, Fortinet
• Proven ability to work with vendor TAC support and manage hardware RMAs.
• Strong verbal and written communication skillsmust be liaising directly with US-based stakeholders.
• Experience operating in a 247 NOC environment and handling on-call rotations.
• Familiarity with ITSM/ticketing tools (e.g., ServiceNow, Jira, ManageEngine).

Technical Skills

• Deep understanding of TCP/IP, LAN/WAN (VLANs, 802.1q, STP, EIGRP, OSPF, BGP).
• Hands-on experience with firewall and security services (VPN, IDS/IPS, web proxy, anti-malware).
• Strong knowledge in networking monitoring, including SNMP, SNMP WALK, SNMP Traps, and WMI.
• Proficiency with network monitoring tools (SolarWinds, ManageEngine, etc.).
• Comfortable with documentation and diagramming tools (Visio, Lucidchart, Excel, Word, PowerPoint).

Good-to-Have Qualifications

• Desktop/server certifications (MCP, RHCSA).
• Experience with Linux/Windows server administration.
• Exposure to wireless LAN (Aruba/HPE) and network access control (ClearPass).
• Team or shift lead experience.