Voice & Collaboration Engineer

Professional Summary

Highly skilled and results-driven Senior Collaboration Engineer with over 8 years of experience

designing, implementing, and supporting enterprise-level collaboration solutions. Proven

expertise in Cisco Unified Communications, voice and video technologies, and other cloud-

based collaboration platforms. Strong track record of delivering scalable and secure solutions

that enhance communication and productivity for large organizations. Adept at managing

complex projects, troubleshooting, and a 24x7 rotational shift including weekends and holidays.

Cisco CCNP Collaboration (similar or better) certified with a focus on optimizing network

performance and delivering superior client service.

Core Competencies

• Cisco Unified Communications

• Cisco CallManager (CUCM)

• Cisco Webex (Cloud & On-Premise)

• Collaboration Architecture Design

• Voice and Video Solutions (SIP, H.323)

• Unified Contact Center Express (UCCX)

• Cisco TelePresence & Video Solutions

• Mitel Mi-Voice Business

• Microsoft Teams Voice

• Quality of Service (QoS) & Traffic Management

• Network Routing & Switching, Security & Encryption

• Collaboration Tools Integration (Office 365, Skype for Business)

• Project Management & Cross-Functional Collaboration

• Troubleshooting & Performance Optimization

• Cloud & Hybrid Collaboration Solutions

• Client-Facing & Stakeholder Management

• Technical Documentation & Training

Certifications

• Cisco Certified Internetwork Professional (CCIE) Collaboration or equivalent

• Cisco Certified Network Professional (CCNP) Network (optional)

• Microsoft Teams Voice Engineer (optional)

Technical Skills

• Collaboration Platforms: Cisco Webex, Cisco CallManager (CUCM), Cisco Unity Connection(CUC), Cisco Emergency Responder(CER), Cisco Expressway, Imagicle UC Suite, Singlewire Fusion, MS Teams, Mitel other collaboration vendors.
• Protocols Technologies: SIP, H.323, RTP, RTCP, MGCP, SCCP, VoIP, QoS, VLAN, VPN, MPLS
• Tools: Cisco Prime Collaboration, Cisco DNA Center, Network Monitor, Wireshark, Contact centers, etc.
• Cloud Integration: Webex Hybrid, Office 365, Microsoft Teams, Azure AD Integration
• Operating Systems: Linux, Windows Server, VMware ESXi
• Networking: TCP/IP, VLAN, DHCP, DNS, Routing & Switching (EIGRP, OSPF, BGP)

Role responsibilities

• Basic understanding of distributed systems architecture and general knowledge of multiple technical disciplines
• Extensive knowledge of Microsoft core architectures, operating systems and technologies
• Thrive in a challenging, fast-paced environment and work both independently and as part of a team necessary
• Cisco UCCE/UCCX, Contact Center Scripting
• Cisco MeetingPlace/WebEx/Collaboration Meeting Room (CMR)
• Cisco WebEx Meetings/Teams/Collaboration Meeting Room (CMR)
• Accountable for following established team processes
• Strong troubleshooting, communication, and documentations skills.
• Work in a team environment supporting US customers
• Good communication and customer service skills. Develop and present service and technical reports to customers and peers
• Identify and improve processes, tools and systems in the domain
• Maintain vendor domain knowledge in the core competency and advise customers on the latest products and features
• Enhance customer experience and service delivery through innovation and automation where possible