Overview We are seeking a highly organized and detail-oriented Senior HR Generalist with a focus on Benefits Administration and Leave Management to join our Human Resources team. The individual in this position will manage and administer our comprehensive benefits programs while ensuring adherence to leave policies and regulations. This role reports to our People Operations Manager and will have significant employee facing responsibilities. Responsibilities Benefit Specialist Duties Administer and manage employee benefit programs, including health insurance, retirement plans, wellness programs, and other ancillary benefits. Assist with new hire benefit office hours and enrollment process. Maintains and assists with the creation of benefit resources. Oversees and maintains our benefits knowledge base. Coordinate annual benefits open enrollment process, including system setup, employee communication, plan selection, and enrollment support. Serves as the subject matter expert for employees with benefit-related inquiries, providing guidance and support regarding plan options and claims issues. Maintain accurate records of employee benefits within our benefit system, ensuring data integrity and confidentiality. Ensure weekly interfaces are sent and received by the vendor. Validate all interface error reports. Update vendor website with adjustments needed in the weekly validation process. Collaborate with benefits vendors and consultants to resolve issues. Collaborates with our internal communications team to develop and manage our benefits communications campaign and develops materials for other internal departments for benefits engagement. Lead and manage the implementation of new benefit programs and activities or benefit changes. Prepares reports on benefit costs, utilization and other relevant metrics. Conduct monthly audits of benefits plans to ensure accuracy and compliance. Ensures that employee benefit- related paperwork (1095s, ACA, etc.) is prepared and timely filed with governmental entities Ensure compliance with all federal, state, and local regulations related to employee benefits. Leave Management Specialist Duties Administer and manage employee leave and accommodation cases, including but not limited to, short-term and long-term disability claims, paid and/ or unpaid leaves (e.g., FMLA, ADA, personal leave, and other company-specific leave policies). Create and deliver training and communication materials to educate employees and managers on leave policies and procedures. Act as the primary point of contact for employees, managers, HR partners (HRBPs, Employee Relations and Payroll) and our third-party leave administrator to ensure a seamless leave process for facilitating leave requests, approvals, and returns to work. Monitor and track leave usage and ensure accurate documentation to ensure compliance and confidentiality in accordance with company policies and legal requirements. Partners with payroll to ensure accurate tracking of leave-related pay and benefits Maintain accurate records of employee leave, ensuring data integrity and confidentiality. Conduct periodic audits of leave records to ensure accuracy and compliance. Track and document all accommodation requests, interactive process and outcomes. Ensures accurate documentation of all leave and accommodations activities and maintain Support employees through critical moments, including wellness checks, General Duties Effectively manages multiple high-priority tasks and works well under heavy deadline pressure in a fast-paced high growth environment with strong attention to detail and follow-though. Analyze the flow of employee benefit data and develop internal procedures, guidance and training for staff to facilitate the timely and accurate update of employee information and benefit records Identify necessary changes in business processes to ensure efficient and accurate workflow and the best utilization of system capabilities in order to fit the business needs. Documents benefit administration and leave accommodations practices and system procedure focusing on best practices. Develops and implements short and long-term department area plans and set priorities. Qualifications Bachelors degree in Human Resources, Business Administration, or a related field (or equivalent industry specific experience). Five years of experience in benefits administration and leave management. Strong understanding of various US benefit programs, including health insurance, retirement plans, and wellness programs. Strong knowledge of US federal, state, and local regulations related to employee benefits and leave policies. Excellent organizational and time management skills with the ability to manage multiple priorities. Flexible and adaptable to changing activities, workloads and timelines. Ability to take initiative and work independently. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Proficiency with Microsoft Office Suite. Advanced Excel skills preferred.
Amerisource Solutions Private Limited is an IT consulting company providing Managed Services and Cyber Security solutions to clients in the US. Backed by a talented team and experienced leadership, we deliver secure, reliable, and efficient digital solutions to help businesses thrive in the modern age. IT Systems Engineer / System Administrator (Hybrid) Position Title: IT Systems Engineer / System Administrator Experience Required: 5+ Years Location: Hyderabad, India About the Role: We are seeking an experienced IT Systems Engineer / System Administrator to join our team in Hyderabad. The ideal candidate will have hands-on expertise in system administration, networking, hardware configuration, and device management. This role involves providing remote and onsite IT support while ensuring smooth daily IT operations. Role & responsibilities Install, configure, and maintain IT hardware including desktops, laptops, Wi-Fi routers, switches, and peripherals. Configure and manage network infrastructure (LAN, WAN, VPNs, firewalls, wireless). Perform Operating System (Windows/Linux) and application software installations, upgrades, and patching. Administer Microsoft Active Directory including user accounts, groups, policies, roles, and permissions. Remotely manage end-user devices and servers using RMM tools such as ManageEngine Endpoint Central. Provide timely troubleshooting for IT-related issues (hardware, software, or network). Monitor systems for performance, security, and backups. Ensure compliance with IT security best practices and organizational policies. Skills &Qualifications: Bachelors Degree, or Diploma (or equivalent work experience). 5+ years experience in IT system administration/support. Hands-on knowledge of networking (TCP/IP, DHCP, DNS, VPN, switching, firewalls). Proficiency with hardware troubleshooting and system repair. Experience in Microsoft Windows Server administration & Active Directory. Familiarity with Remote Monitoring & Management (RMM) tools, preferably Manage Engine Endpoint Central Strong problem-solving, analytical, and communication skills. Ability to manage multiple priorities independently. Preferred Qualifications: Certifications like CCNA, MCSA, CompTIA A+/N+. Exposure to endpoint security tools and cloud platforms (Office 365, Azure AD). Compensation and Benefits: Standard company benefits as per policy Opportunity to work on diverse IT infrastructure and technology projects
Professional Summary Highly skilled and results-driven Senior Collaboration Engineer with over 8 years of experience designing, implementing, and supporting enterprise-level collaboration solutions. Proven expertise in Cisco Unified Communications, voice and video technologies, and other cloud- based collaboration platforms. Strong track record of delivering scalable and secure solutions that enhance communication and productivity for large organizations. Adept at managing complex projects, troubleshooting, and a 24x7 rotational shift including weekends and holidays. Cisco CCNP Collaboration (similar or better) certified with a focus on optimizing network performance and delivering superior client service. Core Competencies • Cisco Unified Communications • Cisco CallManager (CUCM) • Cisco Webex (Cloud & On-Premise) • Collaboration Architecture Design • Voice and Video Solutions (SIP, H.323) • Unified Contact Center Express (UCCX) • Cisco TelePresence & Video Solutions • Mitel Mi-Voice Business • Microsoft Teams Voice • Quality of Service (QoS) & Traffic Management • Network Routing & Switching, Security & Encryption • Collaboration Tools Integration (Office 365, Skype for Business) • Project Management & Cross-Functional Collaboration • Troubleshooting & Performance Optimization • Cloud & Hybrid Collaboration Solutions • Client-Facing & Stakeholder Management • Technical Documentation & Training Certifications • Cisco Certified Internetwork Professional (CCIE) Collaboration or equivalent • Cisco Certified Network Professional (CCNP) Network (optional) • Microsoft Teams Voice Engineer (optional) Technical Skills Collaboration Platforms: Cisco Webex, Cisco CallManager (CUCM), Cisco Unity Connection(CUC), Cisco Emergency Responder(CER), Cisco Expressway, Imagicle UC Suite, Singlewire Fusion, MS Teams, Mitel other collaboration vendors. Protocols Technologies: SIP, H.323, RTP, RTCP, MGCP, SCCP, VoIP, QoS, VLAN, VPN, MPLS Tools: Cisco Prime Collaboration, Cisco DNA Center, Network Monitor, Wireshark, Contact centers, etc. Cloud Integration: Webex Hybrid, Office 365, Microsoft Teams, Azure AD Integration Operating Systems: Linux, Windows Server, VMware ESXi Networking: TCP/IP, VLAN, DHCP, DNS, Routing & Switching (EIGRP, OSPF, BGP) Role responsibilities Basic understanding of distributed systems architecture and general knowledge of multiple technical disciplines Extensive knowledge of Microsoft core architectures, operating systems and technologies Thrive in a challenging, fast-paced environment and work both independently and as part of a team necessary Cisco UCCE/UCCX, Contact Center Scripting Cisco MeetingPlace/WebEx/Collaboration Meeting Room (CMR) Cisco WebEx Meetings/Teams/Collaboration Meeting Room (CMR) Accountable for following established team processes Strong troubleshooting, communication, and documentations skills. Work in a team environment supporting US customers Good communication and customer service skills. Develop and present service and technical reports to customers and peers Identify and improve processes, tools and systems in the domain Maintain vendor domain knowledge in the core competency and advise customers on the latest products and features Enhance customer experience and service delivery through innovation and automation where possible
Amerisource Solutions Private Limited is an IT consulting company that leverages our talented resources and highly experienced leadership team to deliver optimal solutions in record time. We are building a dedicated Network Operations Center (NOC) / Technical Assistance Center (TAC) in India to support our US client, MGT Impact Solutions. MGT Impact Solutions is a leading provider of technology and advisory solutions serving state, local, and education government agencies (SLED) across the United States. With nearly 1,000 employees, MGT partners with thousands of agencies as a trusted advisor managing and securing critical networks, solving complex human capital and fiscal challenges, elevating education systems, and advancing equity as a performance imperative. Founded in 1975 and restructured in 2016, MGT has grown aggressively, completing 13 acquisitions since 2020, and driving both organic and inorganic growth at scale. Multiple positions - for NOC L2 NOC L2 required experience - 8 + years in NOC Network & Security Engineer (Level 2) Location : India office (Supporting US-based clients, 247 NOC Operations) Position Overview We are seeking a proactive Level 2 Network & Security Engineer to join our 247 NOC operations team. You will be the primary technical escalation point for our US-based clients, managing campus and data-center networks, firewalls, and related security infrastructure. Strong verbal and written communication skills are mandatory, as is the ability to lead the NOC shift and coordinate effectively with vendor TAC support. Key Responsibilities Lead the NOC shift, review and authorize case actions from the L1 team, and enrich technical responses. Investigate and mitigate network and security alerts, problems, and incidents. Track and improve KPIs like Time to Acknowledge (TTA) and Mean Time to Resolution (MTTR). Act as the escalation point of contact for L1 NOC resources. Work with the onshore NOC manager to identify gaps in service delivery and improve responses. Provide 2nd-level phone and email support, triage and troubleshoot complex network and security incidents. Manage vendor TAC engagements (Aruba, Juniper, Cisco, Meraki, Palo Alto, Fortinet) and log RMAs. Create and maintain account playbooks: Account summaries & access procedures Asset inventory and documentation Network diagrams (Visio, Lucid chart, etc.) Onboard new clients into monitoring and ticketing platforms. Prepare quarterly NOC reports (per-account SLA statistics, incident trends). Document all work in the ITSM/ticketing system with clear, concise write-ups. Contribute to knowledge-based articles and process improvements. Participate in shift rotations and on-call schedules, including weekends and non-business hours. Familiarity with ITIL processes, particularly around change management systems and approval workflows. Hands-on experience in performing firmware and software upgrades on security and network devices such as Palo Alto, Fortinet firewalls, Juniper, Aruba, and Cisco platforms. Must-Have Qualifications 8+ years of hands-on experience in network and security engineering within a NOC or data center environment. Bachelors degree in computer science, IT, or related field, or equivalent work experience. One professional level Networking Certification CCNP, JNCIS, HPE ANCP Datacenter, etc One firewall certification (PCNSE, FCSS, CCSE, CCNP SECURITY, etc.) Experience with these platforms below: Aruba (including ClearPass), Juniper, Cisco, Meraki, Palo Alto, Fortinet Proven ability to work with vendor TAC support and manage hardware RMAs. Strong verbal and written communication skillsmust be liaising directly with US-based stakeholders. Experience operating in a 247 NOC environment and handling on-call rotations. Familiarity with ITSM/ticketing tools (e.g., ServiceNow, Jira, ManageEngine). Technical Skills Deep understanding of TCP/IP, LAN/WAN (VLANs, 802.1q, STP, EIGRP, OSPF, BGP). Hands-on experience with firewall and security services (VPN, IDS/IPS, web proxy, anti-malware). Strong knowledge in networking monitoring, including SNMP, SNMP WALK, SNMP Traps, and WMI. Proficiency with network monitoring tools (SolarWinds, ManageEngine, etc.). Comfortable with documentation and diagramming tools (Visio, Lucidchart, Excel, Word, PowerPoint). Good-to-Have Qualifications Desktop/server certifications (MCP, RHCSA). Experience with Linux/Windows server administration. Exposure to wireless LAN (Aruba/HPE) and network access control (ClearPass). Team or shift lead experience.