Technical Support Engineer

Ascendion

3 - 8 years

25 - 30 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

technical support sase nzfw international technical support prisma

Work Mode

Work from Office

Job Type

Full Time

Job Description

Technical Support Engineer

Exp: 3-8 years

Location: Bangalore (Baghmane Tech park)

Shift: 24*7

Work Mode: 5 days from office

Your Impact

Provide Technical Support to customers and partners
Provide configurations, troubleshooting and best practices to customers
Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
Provide on-call support 24x7 on an as-needed basis.

Qualifications

Your Experience

Willing to work flexible and varying shift times including weekends and evenings
Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP,
Authentication Protocols (SAML, LDAP, RADIUS, etc.)
Experience working with Firewall Central Management Systems.
Experience working with a multi-factor authentication security system
(tokens, certificates, CAC cards, and similar).
Working knowledge of Security services (IDS/IPS, Firewalls, etc.)
Strong ability to independently debug broad, complex, and unique
networks with mixed media and protocols required.
Virtualization experience is a plus (AWS, Azure, VMWare, OpenStack).

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