Network Security Engineer

About Client:

Our Client is a global IT services company headquartered in Southborough, Massachusetts, USA. Founded in 1996, with a revenue of $1.8B, with 35,000+ associates worldwide, specializes in digital engineering, and IT services company helping clients modernize their technology infrastructure, adopt cloud and AI solutions, and accelerate innovation. It partners with major firms in banking, healthcare, telecom, and media.

Our Client is known for combining deep industry expertise with agile development practices, enabling scalable and cost-effective digital transformation. The company operates in over 50 locations across more than 25 countries, has delivery centers in Asia, Europe, and North America and is backed by Baring Private Equity Asia.

Job Title: Zscaler

Key Skills: Zscaler, ZIA, ZPA, PaloAlto FireWall

Job Locations: Pan India

Experience: 5

Budget:

Education Qualification

Work Mode:

Employment Type:

Notice Period:

Interview Mode:

Shift Timings -2 PM IST to 11 PM IST

1. Must have 9-10 Years of hands-on experience in Palo Alto Firewalls and Zscaler proxy/ASA.
2. Add/Remove IP/URL Changes in PAC file and App Profiles.
3. Creation of Sub Cloud for Specific Location and Projects.
4. Creation of SIPA Policy and Forwarding profile for Specific Projects.
5. Creation of PAC file and App Profiles for Specific Location and Projects.
6. Block of Malicious IP Address and URL over Zscaler.
7. Coordinated with Zscaler Support to resolve complex issues and implement new features and updates.
8. Performed Zscaler URL Recategorization, ensuring secure and appropriate access to web resources across the organization.
9. Approximately in day-to-day activity I manage Incidences, SC task & RITM request related to Bypass URL or IP address, change the group location & add user in URL category on Zscaler.
10. Add IP, URL to access and whitelist for those all-SC task we need to create a change. To Create URL category, apply related policy for it to provide the access to user.
11. Performed routine troubleshooting and issue resolution, reducing incident response times and enhancing user experience.
12. Handling ZIA Escalated Issues P1, P2 & P3, provided expertise in managing escalated ZIA, working closely with cross-functional teams to resolve complex Zscaler-related issues.
13. Handled bridges for ZIA and ZPA activation, coordinating with internal teams and projects to facilitate smooth and efficient activations.
14. Managed Incident Troubleshooting & Resolution and email monitoring, ensuring timely and effective responses to ZIA/ZPA-related issues. identifying root causes and implementing solutions to prevent recurring problems.
15. Documented build processes, configurations and ZIA and ZPA activation, ensuring clear and consistent procedures across the organization.
16. Managed the Exception Tracker, ensuring exceptions were documented, tracked, and resolved within service level agreements.
17. Configured and managed advanced web security policies, including URL filtering, SSL inspection, and content filtering.
18. Monitored real-time security alerts and incidents through ZIA’s threat detection capabilities.
19. Deployed Data Loss Prevention (DLP) policies to protect sensitive data and ensure compliance with industry regulations.
20. Performed day-to-day Monitoring and Troubleshooting of ZIA/ZPA services, identifying and resolving issues to minimize service disruptions.
21. Managed Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) environments ensuring high availability and optimal performance.
22. Generated and analysed detailed reports on user activity, bandwidth utilization, and security incidents, providing insights for continuous improvement.

o vamsi.v@people-prime.com