Network Operation Center - L2 Network Engineer

About the Role

• We are looking for an experienced and proactive Network Operations Center (NOC) Level 2 Engineer to join our team in Bangalore
• The role involves supporting and maintaining critical network infrastructure, ensuring high availability, and delivering exceptional service through effective troubleshooting and client communication
• The ideal candidate should have strong expertise in FortiGate Firewalls, HP/Aruba/Extreme Switches, and Extreme & Aerohive Wireless Access Points, along with hands-on experience in ServiceNow for ticket and incident management

Key Responsibilities

• Provide L2-level support for network incidents, requests, and escalations via ServiceNow
• Configure and troubleshoot FortiGate Firewalls (VPNs, NAT, routing, and security policies)
• Manage HP, Aruba, and Extreme switches (VLANs, trunking, LACP, and Layer 3 routing)
• Support Extreme and Aerohive Wireless Access Points to ensure reliable connectivity
• Monitor and maintain network performance using tools like SolarWinds, PRTG, or Nagios
• Maintain accurate incident records, documentation, and SLA compliance within ServiceNow
• Collaborate with ISPs, vendors, and internal teams for escalation and resolution
• Communicate effectively with users and clients to diagnose and resolve network issues

Required Skills

• Strong technical expertise in FortiGate Firewalls, HP/Aruba/Extreme Switches, and Wireless (Extreme/Aerohive)
• Solid understanding of TCP/IP, VLAN, DHCP, DNS, OSPF, and BGP (basic)
• Hands-on experience with ServiceNow and network monitoring tools
• Excellent communication, user interaction, and client-handling skills
• Ability to multitask and perform under pressure in a 24x7 operations environment
• Preferred Certifications:
• Fortinet NSE 4 or higher
• Cisco CCNA / CCNP
• Extreme Certified Network Associate or equivalent
• ITIL Foundation Certification Education: Bachelor's Degree or Diploma in Computer Science, Information Technology, Electronics, or related field.