326 Network Monitoring Jobs - Page 7

JD For VIP Support: - Good communication skills with Min of 3 to 4yrs of experience in Desktop Support Role Must have experience in handling VIP User issues either through remotely or interact personally and troubleshooting through diagnostic techniques and increase FCR Strong Technical knowledge in supporting End user issues on Hardware, Win OS, MAC OS, Messaging, Applications, Outlook 365, AD etc. Knowledge on SCCM, Antivirus, Encryption Software Provides Level 3 support associated with the standard workstation Software image(s), base Software components, Hardware devices and components that comprise the standard desktop Hardware. Must have worked in any IT ticketing tool and know about ticket priorities and SLA Focus on building good working relationships within the team and other Resolution Groups Knowledge on LAN, Network Monitoring, about VLAN, WLAN and knowledge on Network monitoring tool L1 knowledge on Routing & Switching Remain well versed in help desk policies, procedures, standards and documentation All High Severity Incidents are directly assigned to Level 2/Level 3 teams to minimize downtime. Experience working in Remote Support Tool, ITSM Ticketing Tool, Corporate Technology

Role & responsibilities: Technical Expertise - Prepare the necessary configuration and validation for new customer installations and changes over live sites also troubleshooting technical issues being a part of 3rd line global support. Knowledge of Cisco hardware, Nexus, Catalyst and WLAN. Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Knowledge of network routing: BGP, EIGRP, OSPF (VXLAN a plus) Undertaking data network fault investigations in local and wide area environments, using information from multiple sources Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Leads and supports Networking and Facility Projects Ability to handle multiple projects simultaneously. Configuration of routing and switching equipment. Remote support of on-site engineers and end users/customers during installation. Speaking with customers via email and phone for initial requirement capture. Performance is measured from complete and on-time delivery, according to SLA. Perform end-to-end commissioning in co-operation with customer representatives to prove correct functionality. Network Designing, Site Activation, Resolution of different severity level tickets, deactivation of the devices and circuits. Preferred candidate profile: CCNA Global certificate or training Hands on experience in firewall Knowledge of BGP, MPLS, SDWAN (Viptela, Silverpeak), Wireless (Cradlepoint), Fortigate devices, Nokia devices. ISP Site installation, TTU (test and turn up) and Network troubleshooting. CCNP/CCNA (or similar level of knowledge in networking) Knowledge on SDWAN Products. Understanding and Experience on LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/VPN Good troubleshooting Skills

for Transportation SpecialistNOC NOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon s ability to serve its customers on time. Purview of a Trans Rep: A Trans Rep at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at NOC works Outbound operations. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Rep on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion. Responsibilities include, but are not limited to: Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) Ability to pull data from databases using Excel to perform ad hoc reporting and analysis as needed is a plus. Develop and/or understand performance metrics to assist with driving business results. Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data. Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. Work within various time constraints to meet critical business needs, while measuring and identifying activities performed. Good communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. .Providing real-time customer experience by working in fast pace operating environment. NOTE: This role is predominantly roasted to work in night shift and may change shift to day/noon basis requirement only. About the team Trans specialist will be working a 9 hr shift and will be working on basic tasks like track and trace, customer comms, adhoc booking, cancellation of additional trucks by analyzing the volume patterns, container management etc Bachelors degree in a quantitative/technical field such as computer science, engineering, statistics Experience with Excel Experience with SQL

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it s with Hilton where we never forget the reason were here: to delight our guests, Team Members, and owners alike. The Engineering Associate cooperates with his / her superior to ensure the normal operation of hotel equipment. This role is responsible for the general work order maintenance work assigned by his / her superior or assisting the Engineering department s maintenance team in completing other maintenance work. What will I be doing As the Engineering Associate, you will be responsible for performing the following tasks to the highest standards: Strictly adhere to staff rules and regulations, the Management and commands from your superiors. Strictly implement the rules and regulations, operate carefully, and ensure the safe operation of the equipment. Ensure the normal operation of the hotels daily power supply, water supply, gas supply, heating and cooling equipment. Inspect the equipment operation records and shift handover records promptly and accurately. Inspect and maintain the equipment and facilities under your jurisdiction. Save energy and control energy consumption. Follow-up with maintenance works for banquets and meetings, ensuring that the hotel s banquet and meeting equipment works well. Regularly test run the generator as required to ensure power generation and transmission during power failure. Perform other tasks assigned by the Management. Supervise and inspect the hotel s Fire department s fire preventive works and take proper measures to stop any violation of the fire prevention works. Supervise and train technicians and apprentices in their duties, their development of skills and knowledge, preparing them for eligibility to higher grades. Manage working tools and register team members names upon usage of the tools. Responsible for recommending disciplinary action for assigned subordinates. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

CCNA Global Certification from CISCO ( Network ) with min 2 Year experience is must Provide prompt and accurate information to address customer inquiries related to network issues. -5 days working ( US shift timings ) -2 way cab facility. Required Candidate profile Minimum Graduation along with 2+yrs exp in network & technical support Should be comfortable with Rotational US Shifts (5 Days working) Call / What's app HR - Dharshana 9121280921.

JOb Description for NOC Engineer : Role L1 NOC Engineer Work Timings 24/7 rotational Primary Skills - LAN Switching (STP, VTP, VLAN, HSRP, VRRP, GLBP) OSPF, EIGRP, and BGP Education Graduate Certification CCNA mandatory Good Communication Skill (English Read & Write) Detailed JD: Shift Resource Technical capability: To manage Shifts as stated above support coverage. Monitoring the ISP links, raise incidents with ISP and follow up for resolution. Monitor and follow up with the business partners links and their hardware. Hardware call with OEM and follow-up till replacement as per client process Resource needs to be Graduate and CCNA certified with at least 2 years of experience in networking field. Maintenance of network infrastructure, including SDWAN, SRACK, LAN including Cisco catalyst and Nexus switches, WAN, Firewall, Load balancer, Cisco and Aruba wireless, and data centre networks across Globe and its Subsidiaries. Good Hands-on Knowledge to implement on LAN Switching (STP, VTP, VLAN, HSRP, VRRP, GLBP) Hands on Experience in Routing protocols like OSPF, EIGRP, and BGP. Working Knowledge in NAC Network Access Control, LAN/Wireless security Hands on Experience on WAN Internet and MPLS connectivity in Enterprise Infrastructure. Manage P1 and P2 calls. Experience working in Multi-Vendor Environment like Avaya, Juniper switches. Support and troubleshoot Business partner connectivity issues which is situated in client location Raise and closed Incident, SRM and changes in service now portal on timely manner. Maintain Inventory for all network device and update the CMDB accordingly. Update all Diagrams. End-to end follow up and co-ordination with vendors/stake holders. Support DOT1x for Printer, Access controller, Camera, VC devices. Network support for devices not supporting Dot1X like ATM /access controllers/ MDF etc & MAB bypass. MT Visits support in India. Support crosses connect and other cablings for DC and User desks. Support for High BW utilization issues; share top talker list. Support CTM requirements for network. Support UPS maintenance activities. BAU SAT Fixtures. Add and remove devices from production. Support RMA devices installations. Maintain Network HUB room and DC rack inventory and maintain cabling with labelling. Flexible to work in shifts, weekend shifts and extend the support for any business-critical hours. Prepare and verify technical solution documents. Prepare KPI Report Prepare Bandwidth Report >85% Prepare Network Availability Report Prepare Bandwidth Utilization report. Prepare Internet Link Utilization & Trend Prepare Link Uptime report. Prepare Live Device Report Prepare Network devices Uptime Report Prepare EOL Devices report. Prepare Device Monitoring Report Prepare Device Backup Report Prepare Wi-Fi Utilization report. Prepare Network Highlights for the Month Prepare Network Lowlights for the month. Prepare Monthly capacity report. Support and complete the DR Drills and BCP across SCB locations. Prepare RCA reports. Perform Resiliency test. Complete the e-waste of the network devices. Decommission of the devices and do e-waste. Share your resume : s.jaya@casamenterorecruit.in

Implement, monitor, and enhance IT security infrastructure; manage SIEM, endpoint protection, vulnerability scanning, and incident response within IT environments. Required Candidate profile Experienced IT security professionals with strong knowledge of enterprise cybersecurity tools, SIEM, firewalls, and security standards like NIST, ISO 27001.

About this opportunity: We are currently seeking an innovative and dedicated Automated Operations Engineer to join our team at Ericsson. The role carries significant responsibility as you will be leading the coordination, support, and execution of 1st Level proactive and reactive maintenance activities. This is integral to ensure that services provided to our valued customers are consistently available and performing to the highest standards, in alignment with our Service Level Agreement (SLA). If you are passionate about continuous improvement and delivering superior service, we would love to hear from you. What you will do: - Engage in 1st Level Service Monitoring and Event Management. - Manage Service and Resource Alarm Handling. - Contribute to Resource and Service Performance Monitoring. - Oversee Security Event Monitoring. - Facilitate Incident Identification. - Support Capacity and Performance Investigations. The skills you bring: - Bachelor s degree in IT, Telecommunications, or a related engineering field. - 1 4 years of hands-on experience in network support, troubleshooting, and alarm monitoring. - Strong problem-solving skills with a customer-centric approach. - Good communication skills to coordinate with internal teams, vendors, and customers. - Experience with network monitoring tools and ticketing systems. - Understanding of telecom infrastructure and hardware components. - Ability to work under pressure and manage multiple incidents simultaneously.

JD : Degree/Diploma Certificate Valid CCNA Certification 3 Years Experience Business Hours : 9:00am to 18:00pm Monday Saturday Job responsibilities : Identify problems and incidents in the WAN network and ensure quick resolution of problems Installation and maintenance of NMS software Responsible to take on escalation by helpdesks / Network monitoring centers & provide trouble-shooting, support on WAN related issues (link outages & equipment failures) Proper and thorough documentation of all WAN related changes to enable seamless backup support Proper handover to personnel in next shift, Coordinating in case of problems with branch office Daily Infra check list- morning and evening, status report to be submitted Provide front-end support for all WAN projects like upgrades & new installation by working with local Telecom companies and carriers like BSNL, MTNL, TCL, TTML, Bharti Airtel etc to ensure timely testing / termination of WAN links & configuration of related equipment (eg DLC, MUX, MDFs, pumps etc) Ensure minimum uptime of 99% for MPLS & Backbone & P2P links, 98% for all other links as per the defined SLA by Customer on monthly basis Sending / replacing routers, switches and modems to remote branch locations Movement of Assets as per customer requirement and maintain Asset movement details

We are currently seeking an innovative and dedicated Automated Operations Engineer to join our team at Ericsson. The role carries significant responsibility as you will be leading the coordination, support, and execution of 1st Level proactive and reactive maintenance activities. This is integral to ensure that services provided to our valued customers are consistently available and performing to the highest standards, in alignment with our Service Level Agreement (SLA). If you are passionate about continuous improvement and delivering superior service, we would love to hear from you. What you will do: - Engage in 1st Level Service Monitoring and Event Management. - Manage Service and Resource Alarm Handling. - Contribute to Resource and Service Performance Monitoring. - Oversee Security Event Monitoring. - Facilitate Incident Identification. - Support Capacity and Performance Investigations. The skills you bring: - Bachelor s degree in IT, Telecommunications, or a related engineering field. - 1 4 years of hands-on experience in network support, troubleshooting, and alarm monitoring. - Strong problem-solving skills with a customer-centric approach. - Good communication skills to coordinate with internal teams, vendors, and customers. - Experience with network monitoring tools and ticketing systems. - Understanding of telecom infrastructure and hardware components. - Ability to work under pressure and manage multiple incidents simultaneously.

Network Operation Center team is looking for a Transportation representative to join its AMZL (Amazon logistics) CO (Central Operations) that supports in driving transportation (Last Mile) related programs. Central Operations Transportation Representative ensures positive interaction between Amazon operators, third party companies and cross functional teams to deliver on operational objectives by managing configurations in Amazon tools. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of logistics and should be able to communicate clearly in the written and oral form. The candidate should be able to ideate process improvements and should have the zeal to drive them to conclusion. About the team NOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, we understand trends in network exceptions and automate processes or proposing process changes to streamline operations involving network monitoring and significant analysis of network data. Bachelors degree in a quantitative/technical field such as computer science, engineering, statistics Experience with Excel Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed. Demonstrated ability to work in a team. Proven ability to define effective, efficient, and scalable processes and drive continuous improvement through root cause identification and defect elimination.

TOC (Transportation Operation Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, TOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving TOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon s ability to serve its customers on time. Purview of a Trans Ops Specialist A Trans Ops Specialist at TOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at TOC works across two verticals Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion. Responsibilities include, but are not limited to: Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus. Develop and/or understand performance metrics to assist with driving business results. Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by TOC. Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data. Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. Work within various time constraints to meet critical business needs, while measuring and identifying activities performed. Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. Providing real-time customer experience by working in 24*7 operating environment. A day in the life About the hiring group Job responsibilities A day in the life About the hiring group Job responsibilities Bachelor s degree 10-24 months of work experience. Good communication skills Trans Ops Specialist will be facilitating flow of information between external teams Proficiency in Advanced Excel (pivot tables, vlookups) Demonstrated ability to work in a team in a very dynamic environment Logistics background and lean/six sigma training is a plus Proficient in SQL

Job Title: IT System Administrator Location: Chennai Department: IT Infrastructure Job Type: Full-time, Work from Office Job Summary: We are looking for a dedicated IT System Administrator to manage and support branch infrastructure, network systems, server administration, and end-user devices. This role will ensure high system uptime across locations, coordinate with service providers, handle incident management, and deliver timely technical support. Experience in managing dialer systems, firewalls, and retail IT infrastructure is essential. Key Responsibilities: Infrastructure & Network Monitoring: Monitor and maintain IT infrastructure across branches to ensure uptime and performance. Perform proactive monitoring of networks (LAN/WAN/Wi-Fi), servers, and endpoints. Handle firewall configuration, support, and management (e.g., Fortinet, SonicWall, etc.). Dialer & Communication Systems: Provide support for outbound/inbound dialers including PRI and GSM-based systems. Troubleshoot and escalate dialer-related issues to vendors if required. Server & Application Support: Support and administer Windows and Linux servers (installation, patching, backups, etc.). Conduct application testing and monitor performance for business-critical apps. Endpoint & Asset Management: Handle L1/L2 support for desktops, laptops, tablets, and mobile devices. Manage device allocation, software installations, imaging, and troubleshooting. Maintain and update asset inventory across branches. Incident & Escalation Management: Respond to branch escalations and resolve issues in a timely manner. Analyze and document root causes of major incidents and implement preventive actions. Raise and follow up on service requests with ISPs or hardware/service vendors. Retail & Remote Support: Provide remote IT support for retail branch operations. Maintain internal infrastructure components like routers, switches, printers, phones, and patch panels. Qualifications: Bachelor's degree in Computer Science, IT, or related field Experience with firewall devices and basic network security principles. Strong knowledge of Windows/Linux server environments. Hands-on experience with dialer technology (Avaya, Genesys, etc.) is preferred. Familiarity with ITSM tools and service request/ticketing systems. Excellent troubleshooting, communication, and coordination skills.

At Elanco (NYSE: ELAN) it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We re driven by our vision of Food and Companionship Enriching Life and our approach to sustainability the Elanco Healthy Purpose to advance the health of animals, people, the planet and our enterprise. Making animals lives better makes life better join our team today! Position Title: Senior N etwork Monitoring Engineer Reporting to: Network Delivery Director Position Description : We are seeking a Senior Network Monitoring Engineer to assist us in designing and implementing infrastructure and application observability solutions across IT and OT networks. The Senior Network Monitoring Engineer will contribute to delivering various technical products in collaboration with other engineers, architects, and operational support teams. The Senior Network Monitoring Engineer will be part of the team responsible for developing and supporting Elanco s Observability tools . The team collaborates closely with technical service owners , architects, and the operations team to continuously raise the reliability bar for our services while guiding the adoption of Elanco s existing and new monitoring solutions . The team provides direction for implementing modern technologies and a zero-trust strategy throughout all stages of the service development life cycle. Responsibilities: Work with the Network Architect , Network Operations Manager, and Server Platform Operations Manager to design , develop , and maintain the enterprise monitoring tools . Ensure that all projects have an Operations handover plan , including the creation and maint enance of appropriate documentation and knowledge articles to ensure our solutions are easily underst oo d and well -document ed . Oversee infrastructure, server, and synthetic application monitoring projects within the organi zation. Be the ultimate escalation point for operational issue s. Interact with Operations support teams as part of the technology lifecycle and report back on operational challenges . Provide b usiness IT consultancy for monitoring and observability services . Deliver monitoring projects in accordance with agreed-upon policies, processes , and procedures . Proactively research emerging technologies , approaches , and incidents for opportunities to enhance availability through observability . Set and e nsur e the delivered solution meets technical, architectur al, and application principles and complies with our IT Security, Privacy , and Quality needs. Actively building and staying abreast of emerging technologies, guiding teams on how to interpret and best leverage the emerging technologies. Engaging in the community (internally and externally) across multiple channels, looking to share, educate , and inspire. Experience: E xperience in infrastructure monitoring design , including hands-on experience with SolarWinds, Cisco Thousand Eyes, etc . Experience in designing , building , and documenting technical solutions . Experience scripting, including PowerShell Experience with Dashboard creation and reporting Understanding of the principles of infrastructure monitoring systems . Strong communication skills with multiple examples of being able to convey complex ideas in a manner that resulted in a definitive direction and result Strong personal & work organisational skills, including documentation such as diagramming, creation/modification of high and low-level designs, knowledge base articles, etc. Typical Utilization Profile: 25% Focus on high complexity changes : lab, pilot , execution in production enviro n ments , and handover to operations 25% R oadmap, vision, and expansion of monitoring systems 25% Research and creation of new monitoring functions using synthetic testing 25% T eam guidance, mentorship , and documentation maintenance Nice to Have : Familiar with scripting and automation Experience with public cloud platforms (Azure or GCP ) Experience with OT, manufacturing, or other regulated environments Experience with monitoring of DNS, DHCP, Cisco Networks, Meraki Networks, Palo Alto Firewalls, ForeScout NAC, Experience working with vendors and MSPs Strong passion for new technologies , new ideas , and creative ways of thinking Agile exposure and experience SolarWinds Certifications Education Requirements : Associate degree or commensurate industry experience Other Information : Working across time zones to support the global business may be required . Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

Position Title: L0 Monitoring Analyst Location: Navi Mumbai/ Chennai Job Type: Full Time | Permanent Shift: 24x7 Rotational (Including weekends and holidays) Experience Required: 2 to 5 Years Vacancies: 10 Department: IT Operations / NOC Job Summary: We are looking for a detail-oriented and highly responsive L0 Monitoring Analyst to join our IT Operations team. This role is critical in ensuring uninterrupted performance of key IT systems and services. As the first line of defense in incident identification, you will be responsible for real-time monitoring, initial triage, and accurate escalation, ensuring adherence to standard procedures and seamless communication across teams. Ideal candidates thrive under pressure, follow SOPs rigorously, and are committed to maintaining IT system stability and business continuity. Key Responsibilities: 1. Proactive Monitoring Monitor critical IT infrastructure, applications, jobs, and services using tools such as JP1 , SolarWinds , Nagios , Zabbix , SCOM , AppDynamics , Dynatrace , OpsRamp , etc. Actively acknowledge and assess alerts to prevent system downtime. 2. Incident Identification & Escalation Perform initial analysis and basic troubleshooting (e.g., service restarts, disk cleanup). Escalate critical or unresolved incidents to L1/L2 support teams following defined protocols. 3. SOP Compliance Adhere strictly to Standard Operating Procedures (SOPs) for incident handling and escalation. Ensure all responses align with internal policies and escalation hierarchies. 4. Communication & Coordination Maintain timely and accurate communication with on-call engineers, shift leads, and stakeholders. Deliver precise incident updates during escalation and shift handovers. 5. Documentation & Reporting Log all incidents and actions taken in ITSM platforms with clarity and consistency. Participate in post-incident reviews and share insights for continuous improvement. 6. Tool & Dashboard Maintenance Ensure the health and accuracy of monitoring dashboards. Report tool-related issues and suggest improvements to reduce false positives and improve visibility. Mandatory Skills & Requirements: Technical Skills: Basic knowledge of IT infrastructure (servers, networks, OS, applications). Hands-on experience with monitoring tools and ITSM ticketing systems. Behavioural Skills: Strong sense of urgency and attention to detail. Clear and concise communication (verbal and written). Proactive mindset with a commitment to reliability and SOP adherence. Work Schedule: Must be flexible to work in 24x7 rotational shifts , including weekends and holidays . Preferred Qualifications: Familiarity with ITIL processes (Incident, Event, Change Management). Certifications such as CompTIA A+ , ITIL Foundation , or CCNA are a plus. Experience: 2 to 5 years of experience in IT monitoring , helpdesk , network operations center (NOC) , or similar roles. Interested candidates kindly share your CV to: shalini@intuitiveapps.com

Were Hiring: Resident Engineer - L3 Location: Navi Mumbai & Gurugram - Onsite Position: Full-Time | Permanent Experience Required: 6+ Years Are you a networking expert ready to take on high-impact responsibilities in a dynamic data center environment? We re looking for a Resident Engineer - L3 with a strong technical background and a passion for hands-on problem-solving in real-time networking setups. What We re Looking For Education: BE/B.Tech/MCA Certifications like CCNA, CCNP, CWNA are a plus Key Skills & Experience: 6+ years in Networking Technical Support / TAC roles Advanced troubleshooting (including packet capture-level analysis ) Strong interpersonal & communication skills Experience with Arista equipment highly preferred Deep understanding of Spine-leaf Architecture (L2LS/L3LS), MLAG, VXLAN, EVPN, BGP, OSPF Hands-on with network monitoring, OS patching, vulnerability management Ability to design, configure, and optimize Arista modules Automation experience using Arista APIs Experience in creating/updating HLD & LLD documents with diagrams Proficiency in managing customer escalations and working with Arista TAC Comfortable with shift-based work in a Data Center setting

Implementing new network and improving new network solutions Configure and install various networks ROUTERS,SWITCHES,FIREWALLS,LOAD BALANCERS ,VPN,VLAN',WAN accelerators ,DNS, DHCP, QoS. Level-2/3 support and trouble shooting to resolve issues

Required Skills Technology | Basic Networking Activities | Configuring and Managing TCP/IP Technology | Data Center Administration | Networking Technology | Telecom OSS / BSS | Network Monitoring Domain | Telecom / Communications Equipments (Others/Not classified) | Network Interface Devices Technology | Network Monitoring Tools | Eventlog Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Networking Certifications | CCNA | CCNA Routing and Switching Troubleshooting: Analyze problems with the service and resolve the issues, gather information from customers either by chat or e-mail to enable effective troubleshooting, Troubleshoots and repairs hardware and software problems with desktop and laptop computers, Personal Digital Assistants (PDAs), printers, digital scanners, and other network equipment, Report issues to vendor/ISP/carrier and follow up on updates. Escalate issues as per Escalation Matrix, Install/Uninstall various software and upgrades equipment when necessary, Monitoring and maintaining/reducing the queue size. Resolving Technical issues at level 1(Incident and Service request) Hardware and Software Management: Monitoring CPU, memory and hard disk utilization, Monitoring the event viewer and generating reports. Providing New Desktop Installation and Software Installation Reports, make team members aware of any changes or scheduled activities so that effective follow up is possible., Updating the latest anti-virus on servers and monitoring the anti-virus patches on Servers and Desktops and generating Reports, Track the assets issued to users and maintain a database report of assets. Updating KB and CMDB whenever there is a need. Handling Backup Activities on daily, weekly and Monthly. Generating the Reports on all Backup activities. Process Compliance: Gather information from vendor and customer and update the tickets regularly as per the defined process, Prepare a detailed report on the plan of action for the existing tickets for the next shift andnbsp; engineer (Shift Handover Report), Following the various Escalation Matrix (Vendor , Internal and Customer defined), Ensure tickets are closed post user/customer communication, Maintains inventory of PC equipment with Asset Executive, Special focus on Power User calls, Constantly track tickets for SLA adherence and escalate on deviations as defined in the process, Comply with defined processes and update tickets with SLA.

Knowledge of Nokia routers (7250 & 7750) Good Knowledge on working on MPLS, DDOS, SIEM, Firewalls shall be preferred. Good Understanding of Routing and Switching protocols like OSPF, BGP, MPLS, ISIS Understanding of TCP/IP and other networking protocols like DHCP/DNS/CDP/ARP etc. knowledge of LAN, WAN, Ethernet, TCP/IP networks, voice and wireless communications Good Communication and reporting Skills. Day to Day troubleshooting Initiate and track RMA cases for hardware failure and break fix. Link coordination with BSNL Interaction with OEM and customer on regular intervals Coordinate and Escalate with L2 for any critical issue impacting large number of users. Must be ready to work in shifts and travel as when required. Must be supporting L2 engineer in each and every activity. Analysis of Daily, Weekly and Monthly traffic reports and necessary actions to improve Network Quality. Work with onsite Field Engineer to remote in Devices to Configure and Troubleshoot.

Key Responsibilities: Design, deploy, and maintain LAN, WAN, WLAN, VPN, and cloud-based network infrastructure. Monitor network performance and troubleshoot complex issues to ensure optimal operation. Evaluate and recommend network hardware and software for enterprise deployment. Implement and manage network security measures including firewalls, ACLs, and intrusion prevention systems. Manage network capacity planning, redundancy, and failover configurations. Collaborate with other IT teams to ensure seamless integration and performance of business systems. Document network configurations, changes, and procedures. Provide Tier 3 technical support and mentorship to junior network engineers and support staff. Participate in disaster recovery planning and implementation. Qualifications: Education & Experience: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). 6 to 9 years of experience in network engineering, preferably in an enterprise environment. Certifications (preferred): Cisco Certified Network Professional (CCNP) or higher (e.g., CCIE) CompTIA Network+, Juniper, Palo Alto, or similar certifications Technical Skills: In-depth knowledge of routing and switching protocols (e.g., BGP, OSPF, EIGRP, STP) Hands-on experience with Cisco, Juniper, Aruba, or Fortinet network devices. Experience with firewall configuration and network access control (NAC) Familiarity with SD-WAN, MPLS, and VPN technologies Knowledge of network monitoring tools (e.g., SolarWinds, PRTG, Nagios) Understanding of cloud networking (AWS, Azure, GCP) Strong understanding of DNS, DHCP, TCP/IP, and network segmentation

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Solarwinds Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You will accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely support and troubleshooting for system or application issues.- Collaborate with cross-functional teams to resolve technical issues.- Document and maintain system configurations and troubleshooting procedures.- Stay updated with the latest technologies and best practices in Solarwinds Administration.- Train and mentor junior team members in Solarwinds Administration. Professional & Technical Skills: - Must To Have Skills: Proficiency in Solarwinds Administration.- Strong understanding of network monitoring and management.- Experience in configuring and optimizing Solarwinds monitoring tools.- Knowledge of IT infrastructure and systems.- Hands-on experience in troubleshooting and resolving technical issues related to Solarwinds Administration. Additional Information:- The candidate should have a minimum of 3 years of experience in Solarwinds Administration.- This position is based at our Chennai office.- A 15 years full-time education is required. Qualification 15 years full time education

Syncfusion is looking for a highly motivated fresher to join our IT team as a Network Engineer. The ideal candidate has strong foundational knowledge in networking and a keen interest in cloud technologies like AWS, Azure, or GCP. You will assist in managing and supporting our cloud infrastructure and internal network operations, with opportunities to learn and grow in a real-world enterprise environment. Key Responsibilities: Assist in the setup and configuration of cloud environments (AWS / Azure / GCP). Support basic network troubleshooting (firewalls, switches, routers, VPN). Monitor cloud and network health using tools like CloudWatch, Azure Monitor, or third-party platforms. Document configurations, network diagrams, and SOPs. Help implement basic security policies and access controls. Learn and support virtual machines, storage, and cloud-based services. Work closely with senior engineers for incident resolution and project tasks. Required Skills: Basic understanding of IP addressing, subnets, firewalls, routing/switching. Familiarity with cloud concepts (IaaS, PaaS, VPC/VNet, IAM). Good communication and problem-solving skills. Willingness to learn new tools and technologies. Knowledge of operating systems (Windows/Linux basics). Eligibility Criteria: 2023 and 2024 graduates with a minimum of 60% in UG & PG (If applicable) 65% in SSLC & HSC, (HSC Mandatory) No gaps of any kind Require Quick Joiners Three rotational shifts with two days off per week. Qualification: B.Tech / BE - Any Specialization. Experience: 0 to 1 year Key skills: Firewall, DNS, DHCP, Windows Server, Cloud Computing, VPN Venue: Syncfusion Software Pvt., Ltd. AJ-217, Eymard Complex, 4th Avenue, Shanthi Colony, Anna Nagar, Chennai - 600040. Interested and Eligible candidates can come for walk-in on July 10th and 11th, 2025 at 9.00 AM. For any clarifications please contact: recruitment.chn@syncfusion.com Note: Those who attended the interview already are not eligible for this walk-in.

Job Title: Staff Engineer (OAM) Work Employment: Full time Department: Wireless Domain: Software Reporting to: Group Manager What You Work: As a Staff Engineer you will be responsible for driving development and sustenance various Network Functions and/or platform for our OAM Team. Youll lead technical initiatives, mentor team members and collaborate closely with cross functional teams to drive innovation and ensure high-quality deliverables. Youll leverage your expertise to solve challenging problems and contribute to strategic engineering decisions. Technical Leadership and Product Development: Drive product development across its lifecycle from planning and requirement analysis to design, implementation, validation, verification, and field testing. Apply technical expertise to enhance system functionality and efficiency. Feature Prioritization and Integration: Analyze and prioritize features within OAM sub-systems, ensuring phased and synchronized system delivery. Collaborate seamlessly with teams and partners for successful system integration and user acceptance testing. Performance Enhancement and Quality Focus: Continuously refine system performance through innovative approaches. Deliver high-quality outcomes while upholding industry standards. Innovation: Stay updated on industry trends, propose innovative solutions, and enhance OAM processes for network efficiency and quality. Mandatory skills: LTE Network Expertise: In-depth understanding of 4G LTE architecture, protocols, interfaces, and components to ensure smooth network operations. OAM Protocols: Proficiency in OAM protocols, procedures, and tools for LTE networks, including fault management, configuration management, performance management, and security management. Knowledge of SNMP (Simple Network Management Protocol), TR-069 (Technical Report 069) for remote management, and various file transfer protocols such as FTP, SFTP, and cURL is a plus. C/C++ Programming and Linux OS: Proficiency in C/C++ programming for developing and maintaining OAM-related software components and tools on Linux operating systems, encompassing process management, memory handling, file systems, and networking. Threads, Sockets, and IPC: Experience with multithreading concepts, socket programming for efficient communication, and interposes communication (IPC) mechanisms in Linux for seamless collaboration between processes and components. Troubleshooting and Network Monitoring: Strong analytical and problem-solving skills to diagnose and resolve network and software issues, utilizing network monitoring and management tools to proactively identify anomalies. Communication Skills: Excellent written and verbal communication skills to collaborate with cross-functional teams and effectively communicate technical information. Desired Skills: Cloud and Virtualization : Understanding of cloud-based solutions and virtualization technologies as they relate to LTE networks. Scripting and Automation: Proficiency in scripting languages (e.g., Python, Bash) for network automation and process optimization. Authentication and Security : Solid knowledge of authentication mechanisms, encryption, and security protocols used in LTE networks. OS Hardening: Knowledge of techniques and practices for securing and hardening operating systems to enhance network security and resilience. Device Drivers: Understanding of device driver development and integration for hardware components within an LTE network infrastructure. Preferred Qualifications: Experience: 10 to 15 yrs experience from Telecommunication or Networking background. Education: Tech/BE (CSE/ECE) or any other equivalent degree. Candidate should have good coding skills in C/C++.

Role & responsibilities Data Entry Tasks: 1. Enter, verify, and update accurate data into the organizations databases and systems. 2. Ensure data integrity and maintain confidentiality of sensitive information. 3. Perform regular data backups as needed. 4. Generate reports and summaries as required by the management. IT Assistance: 1. Support senior in technical needs for hardware, software, and network issues. 2. Assist in setting up and maintaining computer systems, peripherals, and other IT infrastructure. 3. Monitor and maintain the organizations network connectivity and help troubleshoot minor issues and day to day tasks. 4. Coordinate with external vendors/service providers for any IT like (Internet issues, repair services etc.) Documentation & Coordination: 1. Maintain accurate records of IT inventory, system updates, and support requests. 2. Assist in preparing IT-related documentation and standard operating procedures. 3. Collaborate with various departments to ensure their IT needs are met efficiently. Qualifications and Skills: Education : Bachelor of Computer Applications (BCA) or equivalent qualification. Technical Skills: 1. Proficiency in MS Office Suite, database management, and basic networking. 2. Knowledge of operating systems is a plus. Soft Skills: 1. Strong attention to detail and organizational skills. 2. Excellent problem-solving and analytical abilities. 3. Good communication and interpersonal skills.

Network Monitoring