Network Engineering Internship in Hyderabad

0 years

0 Lacs

hyderabad telangana india

Posted:3 weeks ago| Platform: Linkedin logo

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Skills Required

network engineering monitoring troubleshooting documentation escalation solarwinds servicenow support processing wan dhcp risk efficiency ai security design training development drive

Work Mode

On-site

Job Type

Internship

Job Description

Job description: L1 Network Engineer: Number of positions: 5

Role Overview

The L1 Network Engineer will act as the first line of defense for monitoring and incident handling. This role focuses on network monitoring, ticketing, initial troubleshooting, documentation, and escalation to L2/L3 teams when needed.

Selected Intern's Day-to-day Responsibilities Include

  • Monitor network devices and links using NMS tools (e.g., SolarWinds & Fortinet Manager).
  • Monitor ticket queue and ServiceNow, SolarWinds dashboards.
  • Perform first-level troubleshooting on routers, switches, and different vendor firewalls.
  • Handle day-to-day incidents, requests, and alerts, escalating as per defined SOPs.
  • Document recurring issues, ticket updates, and resolution steps.
  • Support user connectivity issues (LAN, Wi-Fi – Aerohive, Fortinet).
  • Coordinate with L2 engineers for unresolved or complex issues.
  • Processing the queue of managed support tickets and follow-up with users and vendors accordingly.
  • Coordinate and work with the vendors for WAN/Internet link issues/flaps.
  • Providing Shift Handover and Shift Updates.
  • Execute DNS/DHCP changes
  • Publish, manage SOPs, KB articles, and other project documentation.
  • Execute low to medium risk level tasks/changes/requests.
About Company: At MapGenesys, our mission is to help enterprises accelerate transformation, reduce costs, and boost efficiency by delivering secure, AI-driven IT services enhanced by human expertise.
With an AI-driven approach, we are committed to transforming Network, Security, and Cloud by partnering closely with our customers. We work together to design and deliver solutions that not only safeguard enterprises but also enable them to thrive in a rapidly evolving digital landscape.We serve elite global enterprises and large corporations, and Government Agencies worldwide. Our strength lies in our talented experts with proven proficiency across diverse industries, including regulated environments. With proactive investments in training and skill development, we ensure rapid team expansion and long-term client success.At MapGenesys, we don't just deliver IT services; we build trusted partnerships that drive measurable transformation and resilience.

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Network Engineering Internship in Hyderabad

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Experience: Not specified

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Salary: Not disclosed

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MapGeneSys Inc

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