Job
Description
We are hiring for"Mid-level Technical support engineer / Admin", you will be providing support to customers, using VMware by Broadcom products, in isolating, diagnosing, reproducing, and fixing technical issues promptly. Working Location: Chennai-Koilmbakkam Its Onsite job Experience: Min 2 years of work experience in enterprise technical support in- VMWare vSphere 6x-8x VMware ESXi 7 vCenter Working Days- 5 Days, Night shift with Cab facilities For outsiders, relocation amount will be given Key Responsibilities Resolve customers issues via the telephone, email, or Zoom session Reproducing issues in-house and responding promptly Regular follow-ups with customers with recommendations, updates, and action plans Escalate issues promptly according to standard operating procedures Leverage internal technical expertise, including peers, mentors, knowledge base, community forums, and other internal tools, to provide the most effective solutions to customer issues Participate in technical communications with peers to share best practices and learn about new technologies Focus on an area of technical specialization and attend technical training, Read and work with other technical support engineers on cases that will help cultivate that expertise Knowledge, Skills And Qualification The logical approach to problem-solving Strong Troubleshooting experience General knowledge of L3 and L2 Protocols (TCP, UDP, ARP, DHCP, ICMP, IPv4/IPv6, VLAN Concepts, VLAN Tagging) Ability to troubleshoot networking issues at the L2-L7 layer. Ability to perform and analyze tcpdump, wireshark, traceroute, route, and netstat data. Experience in Virtualization Cloud computing will be preferred which includes: vRealize Suite products (vROPS, vRLI, etc), VMware NSX-T 3.x. and vSan Certifications (VCP, CCNA, CCNP, MCSE, RHCE etc.) Interested Candidates Kindly Reach On varsha12tiwari@gmail.com 7053013122 This job is provided by Shine.com
