Network Engineer

Infinite Computer Solutions Ltd.

2 - 3 years

1 - 5 Lacs

noida

Posted:5 hours ago| Platform: GlassDoor logo

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Skills Required

network support troubleshooting resolve monitoring power triage management restoration compliance model technology communication service certification

Work Mode

On-site

Job Type

Part Time

Job Description

NoC Engineer L1 Support
Overall 2- 3 years of experience in spanish language Key Responsibilities:

Ready to work in 24*7 Work environment, manage NoC operations and incidents.
Perform first level troubleshooting using tools and utilities to resolve network related issues
Monitor network performance and validate alerts using monitoring tools;
Contact and follow up Power companies for energy outages.
Create, assign, and update the incident using ticketing tools
Co-ordinate with Network Engineers, escalate L2 teams for incident resolutions
Follow-up with support teams on open incidents
Severity 1 to 4 Incident triage, support, management, restoration, recommendations
Triage technical and non-technical escalations.
Follow Standards, Policies, and Processes (SoPs and MoPs) for the NOC operations.
Responsible for the process to effectively monitor all services that ensures compliance with Tier model and SLAs.
Ensured efficient resolution of incidents through people, process and technology.
Provide timely, accurate, and effective communication on service impacting events. Work with vendors on issue resolution and communications.
Demonstrated ability to work with operational concerns and teams.
Ability to communicate effectively, both written and verbal.
Ability to work independently or in a team and meet deadlines.
Manage effective co-ordination with Onshore teams

Qualification

Bachelor’s degree and certification in language- Spanish
Ready to work shifts and flexible hours.
Good written and verbal communication skills-English and Spanish
Manage effective co-ordination with Onshore teams

Qualifications

Bachelors Degree

Range of Year Experience-Min Year

Range of Year Experience-Max Year

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