Network Engineer (L2/L3 Support)

Role: Network Engineer (L2/L3 Support)

Work Locations Bangalore, Chennai, Hyderabad and Philippines

• Performs service fulfilment for request on network services
• Own and drive incident resolution
• Own and drive root cause identification and permanent resolution of network issues
• Perform moderate to complex network changes
• Performs on call support during after business hour and weekend on a rotational basis

Candidate Specifications:

Minimum Educational Level

• Diploma in Computer Science/Information Technology or equivalent.

Professional / Special Qualification

• CCNA is preferred.
• ITIL certification is preferred

*Candidate without certifications but able to demonstrate exceptional level of knowledge and skills with proven track record may be considered.

Pre-Requisite

• Minimum 5-8 years of experience working in large Network Operations (>500 devices) environment within FSI hold a Level 2 engineer role or similar
• Intermediate to Expert Cisco Systems/Palto Alto networking knowledge and experience. Example: Routers and Switches/ Firewalls
• Intermediate to expert knowledge on OSPF, BGP and EIGRP Route manipulation and troubleshooting.
• Switching, STP/VTP knowledge; troubleshooting
• Hands-on experience/knowledge on IOS-XE devices.
• Voice packet flow
• Advanced Internetworking knowledge and experience.
• Example: TCP/IP, Traceroute, OSI 7 Layers
• Analyzing Packet capture/wire shark output
• Cisco Wireless and ISE – Good to have
• Troubleshooting incidents.
• Knowledge on policy implementation (Authentication/Authorization)/TACACS
• Has experience working with enterprise class Network Management tools
• Network Management System
• Network Performance System
• Packet Capture Technology
• Has experience working with enterprise class Ticketing System

Preferred (Advantage)

• Candidate with experience supporting data network in a Telecommunication company network a plus.

Others

• Process oriented
• Highly self-driven and thrive with minimum supervisor
• Able to operate well in an environment where teamwork is critical.
• Good at handling stress and critical/difficult situation
• Good Telephony Skills
• Good spoken, written English. Other languages a plus
• Familiar with Microsoft Office Products, IE- Outlook, Excel, Word, etc.

Working Hours

Incumbent will rotate through the shifts based on business requirements