NetSuite Support

Key Responsibilities: Provide first-line support for all NetSuite-related issues raised by internal users across departments. Troubleshoot functional and technical issues, escalating complex problems to NetSuite partners or internal development teams when needed. Manage user access and roles, maintain security permissions, and ensure data accuracy. Support customization of forms, fields, records, and workflows within NetSuite. Collaborate with business units (Finance, Operations, Sales, etc.) to understand requirements and deliver solutions using NetSuite's features. Monitor system performance and usage to ensure optimal functionality. Assist with NetSuite integrations to third-party systems and tools (e.g., CRM, e-commerce, payroll). Participate in testing and deployment of NetSuite updates and new features. Maintain documentation on configurations, processes, and solutions provided. Train users on system usage and best practices to enhance user adoption and productivity. Qualifications and Skills: Bachelor's degree in Information Technology, Accounting, Business, or a related field. 13 years of experience working with NetSuite ERP (support or admin role preferred). Strong understanding of NetSuite modules such as Financials, Inventory, Order Management, CRM, or Procurement. Experience with saved searches, custom reports, workflows, and dashboards. Familiarity with SuiteScript or NetSuite APIs is a plus. Excellent problem-solving and communication skills. Ability to work collaboratively with cross-functional teams and end-users. Attention to detail and a methodical approach to troubleshooting and documentation. Preferred Attributes: NetSuite Administrator Certification is an advantage. Experience with ERP implementation or upgrades is a plus. Ability to handle multiple support requests with efficiency. Strong organizational skills and customer service orientation.