NDR

Key Responsibilities:

• Handle a high volume of inbound and outbound calls in a professional and efficient manner, ensuring prompt response to customer and vendor inquiries.
• Demonstrate excellent communication skills (both verbal and written), with the ability to draft clear and concise emails and provide accurate information to customers and stakeholders.
• Monitor and track daily dispatched shipments, ensuring all deliveries are completed within the defined Turnaround Time (TAT).
• Identify and report delayed shipments, documenting the reasons for delay and escalating issues as needed to ensure timely resolution.
• Assist customers by addressing product-related queries, offering accurate information, and providing an outstanding support experience.
• Collaborate with logistics vendors to follow up on pending shipments and work towards closing maximum number of waybill numbers efficiently.
• Take ownership of assigned tasks and ensure achievement of performance targets within the specified deadlines and service levels.
• Maintain detailed and up-to-date records of communication, shipping data, and resolution logs for internal reference and reporting purposes.

Desired Skills and Qualifications:

• Proven experience in a similar role involving customer service, logistics coordination, or call handling.
• Strong interpersonal skills with a customer-first mindset.
• Ability to multitask and handle pressure in a fast-paced environment.
• Familiarity with logistics processes and tracking tools is an added advantage.
• Proficiency in using MS Office tools (Excel, Outlook) and CRM software.
• Positive attitude, team player, and goal-oriented approach.

Job Types: Full-time, Permanent, Fresher

Pay: ₹9,337.24 - ₹49,588.81 per month

Benefits:

• Leave encashment
• Provident Fund

Schedule:

• Day shift
• Monday to Friday
• Morning shift

Work Location: In person

Application Deadline: 28/06/2025