NDR Associate in Pune

Key Responsibilities

• Monitor and take ownership of non-delivered orders (NDRs) daily.
• Connect with customers to verify delivery issues and attempt resolution in a timely manner.
• Handle escalated or agitated customers with confidence and empathy.
• Coordinate with courier partners for order re-attempts, escalations, and resolution tracking.
• Maintain systematic records of NDR data and follow-ups.
• Assist in creating and implementing new systems for tracking, reporting, and analyzing NDR trends.
• Use Excel tools (VLOOKUP, HLOOKUP, formulas) for data maintenance and reporting.
• Support team operations during the absence of any member by taking over critical tasks.
• Collaborate closely with the Logistics Manager on special projects and ad-hoc activities.
  

Who You Are

• Minimum 1 year of experience in logistics, order fulfillment, or a similar operations role.
• Comfortable with making calls daily (tentatively 100-120)
• Strong command over Hindi (mandatory) and good knowledge of English
• Possess a bold and assertive personality, with the ability to manage escalations effectively.
• Basic understanding of logistics terminologies and workflow.
• Comfortable with Microsoft Excel functions including VLOOKUP, HLOOKUP, and formulas.
• A quick learner with a hands-on approach and high attention to detail.
• Open to learning new systems and tools to improve effectively.
• Team player with a sense of ownership and accountability.