National Operations Manager

Job Description: Program Manager - Retail Business and Merchandiser Program

Position Overview:

We are looking for a highly skilled and motivated Program Manager to lead our retail business and

merchandiser program. The successful candidate will be responsible for managing multiple clients,

overseeing the retail business of promoters, and moving merchandisers, and driving the program's

success according to key performance indicators (KPIs). This role requires excellent leadership and

organizational skills, as well as the ability to manage budgets, drive sales, handle stakeholders, and

provide team training on products and applications.

Responsibilities:

1. Client Management:

• Manage relationships with multiple clients, understanding their unique needs and objectives.

• Regularly communicate with clients to provide updates, gather feedback, and ensure their

satisfaction.

2. Retail Business Promoter and Merchandiser Program Management:

• Oversee the entire retail business Promoter and Merchandiser Program, ensuring smooth

operations and timely execution of initiatives.

• Develop and implement strategies to optimize the effectiveness and efficiency of the program.

3. KPIs and Performance Tracking:

• Establish key performance indicators (KPIs) for the program and ensure they align with business

goals.

• Monitor program performance, analyze data, and make data-driven decisions to achieve KPI

targets.

4. Hiring and Team Management:

• Recruit, onboard, and train new team members, ensuring they have the necessary skills to excel

in their roles.

• Provide leadership and guidance to the team, fostering a positive and productive work

environment.

5. Budget Management:

• Develop and manage budgets for the program, ensuring efficient allocation of resources.

• Regularly track expenses and identify cost-saving opportunities.

6. Sales and Business Growth:

• Drive sales and revenue growth through effective program management and promotion of

products and services.

• Identify opportunities to expand the program and explore new business prospects.

7. Stakeholder Management:

• Collaborate with internal and external stakeholders to align program strategies with overall

business objectives.

• Effectively communicate with stakeholders to keep them informed of program progress and

results.

8. Team Training on Products and Applications:

• Conduct training sessions for the team on product knowledge, application usage, and best

practices.

• Ensure that the team is equipped to deliver exceptional service to clients and customers.

Qualifications and Skills:

• Bachelor’s degree in business, Marketing, or a related field. A Master’s degree is a plus.

• Proven experience as a Assistant Program Manager, preferably in retail business promoter or

merchandising – FMCG or FMCD.

• Strong leadership and team management skills, with the ability to motivate and guide a diverse

team.

• Excellent organizational and project management skills.

• Analytical mindset with the ability to interpret data and make strategic decisions.

• Budget management experience, ensuring cost-effective operations.

• Outstanding communication and interpersonal skills to effectively interact with clients and

stakeholders.

• Proficiency in using project management tools and software.

• Prior experience in retail sales and driving business growth is an advantage.

You may visit our website for more details:

www.in.cpm-int.com

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