National Collection Manager | CARS24

Key Responsibilities:

1. Strategic Leadership:

• Develop and implement national strategies for soft and hard bucket collections.
• Align collection strategies with overall organizational goals and regulatory requirements.

2. Team Management:

• Lead and mentor the regional/collections managers across the country.
• Ensure effective communication and coordination among regional teams.
• Foster a high-performance culture and continuous improvement within the team.

3. Operational Oversight:

• Monitor and manage the performance of soft and hard bucket collections.
• Ensure timely and effective recovery of overdue accounts, focusing on reducing delinquency rates and write-offs.
• Develop and implement standard operating procedures (SOPs) for soft and hard collections.

4. Performance Management:

• Set and monitor collection targets for regional/collections managers.
• Analyze performance data and generate regular reports for senior management.
• Identify areas of improvement and implement corrective actions.

5. Stakeholder Collaboration:

• Collaborate with the Legal Head, Risk Management, and other relevant departments to ensure compliance and mitigate risks.
• Work closely with external agencies and partners to enhance collection efforts.

6. Compliance and Risk Management:

• Ensure adherence to all regulatory and legal requirements related to collections.
• Implement risk management strategies to minimize potential losses.

7. Technology and Innovation:

• Leverage technology and data analytics to enhance collection processes.
• Drive innovation and automation to improve efficiency and effectiveness.

Preferred candidate profile

1. Bachelors degree in Finance, Business Administration, or a related field. Masters degree preferred.

2. Minimum of 8 years of experience in collections management, with at least 5 years in a leadership role.

3. Proven track record of managing large teams and achieving collection targets.

4. Strong understanding of consumer finance products and regulatory environment.

5. Excellent analytical, problem-solving, and decision-making skills.

6. Strong communication and interpersonal skills.

7. Proficiency in using collection management systems and data analytics tools.