Multi Outlet Franchise Operations Manager

We are seeking a driven and hands-on Operations Manager to support the pre-opening setup, operational standardization, and staff training for upcoming outlets of The Studs Sports Bar and Grill across India. This role requires on-ground execution, an eye for operational details, and the ability to deliver training and implement SOPs as per brand guidelines.

Key Responsibilities:

• Assist in the pre-opening operational setup for new outlets, including kitchen & bar setup, CCG inventory checks, layout compliance, and service area readiness.
• Ensure SOP implementation across all departments (kitchen, bar, service, hygiene, safety, etc.).
• Conduct on-site staff training for FOH and BOH teams on brand standards, service protocol, grooming, POS handling, and emergency preparedness.
• Coordinate with internal teams and vendors to ensure timely execution of opening checklists.
• Work with the corporate team to audit trial runs, soft launches, and opening-week service performance.
• Monitor quality, consistency, and adherence to operational policies post-opening and report findings with recommendations.
• Maintain daily reporting and feedback logs to senior operations and brand managers.

Requirements:

• 8-10 years of hands-on experience in restaurant operations, preferably in multi-outlet or franchise-based brands.
• Strong understanding of restaurant pre-opening processes, hospitality SOPs, and service flow.
• Experience in training and onboarding FOH & BOH staff is essential.
• Willingness to travel across cities for outlet launches and support.
• Excellent communication, interpersonal, and problem-solving skills.
• Hospitality degree or diploma preferred.

Job Type: Full-time

Pay: ₹50,000.00 - ₹60,000.00 per month

Ability to commute/relocate:

• Wadala, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hospitality management: 1 year (Required)
• Restaurant management: 2 years (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person