We are seeking a highly motivated and experienced Organizational Change Management Specialist to lead and support change initiatives across the organization. The ideal candidate will have 5+ years of experience in change management, strong communication skills, and the ability to develop and implement change management strategies. You will be responsible for conducting change and stakeholder assessments, collaborating with communications and learning specialists to develop an end-to-end change management approach and monitor the progress of change initiatives to ensure successful transitions.
Your key responsibilities
- Create and execute plans that apply change management principles to manage the human aspects of Mercury changes, including but not limited to New Mercury Solutions, Functional Releases, and Technical System Upgrades.
- Work closely with the Mercury functional and technical teams to identify and assess changes that may impact Mercury users and develop appropriate mitigation plans.
- Identify and engage with key stakeholders at all levels of the organization to ensure their buy-in and support.
- Collaborate with Communications and Learning Specialists to incorporate their approaches into the overall change management plan.
- Track the progress of change initiatives, measure their effectiveness, and make adjustments as needed.
- Provide regular updates to senior management on the progress of change initiatives and gather feedback to identify areas for improvement.
- Identify and address potential resistance to change, develop strategies to overcome obstacles, and ensure smooth transitions. Escalate issues to MST User adoption leadership as needed.
- Provide guidance and support to employees and managers throughout the change process.
- Monitor the change management scope of work and initiatives to ensure activities are occurring as planned, including scope, budget, and schedule.
- Work with MST leadership to drive progress on key process improvement and change management initiatives.
- Ensure alignment with organizational and business strategic objectives.
Skills and attributes for success
- The ability to influence and motivate stakeholders, as well as communicate effectively with diverse audiences.
- The ability to lead and manage complex and potentially difficult conversations with key stakeholders from the Mercury Program and other Global Functions.
- A solid executive presence with the ability to communicate persuasively, clearly, and confidently to various stakeholder groups, including C-suite-level audiences and production country change management teams.
- The ability to assess the impact of change, identify potential risks, and develop effective solutions.
- Knowledge of various change management frameworks and best practices.
- A relevant background in understanding organizational behaviour and human dynamics.
- Strong project management skills, including the ability to manage multiple tasks, prioritize effectively, and collaborate with others.
- Excellent written and verbal communication skills, including facilitation, strong listening, and interpretation skills.
- Proficient in PowerPoint, with experience in developing executive-level presentations.
Ideally, you ll also
- Inclusive and globally aware mindset
- Flexible and adaptable; able to work effectively at all levels in an organization and in ambiguous situations
- Ability and flexibility to work in a virtual environment across multiple time zones
- Some minimal travel may be required
- Ideal candidate has prior experience supporting developmental change management (documentation, training, knowledge) for SAP systems
