MS Specialist Radio

As a managed services radio specialist, you will be responsible for end-to-end fault, incident, and problem management. Ensures all resolutions adhere strictly to SLA and OLA requirements. Handles and resolves higher-level network incident escalations effectively. Provides expert analysis and resolution for complex technical faults. Applies deep procedural and technical knowledge to ensure efficient problem-solving.

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

• Will troubleshoot ticket handling (via ITSM/Netcool/BMC Remedy tool). Understand complex network design/solutions comprising multi-vendor equipment (like Nokia/Ericsson/ Samsung/Huawei).
• Extend Level 2 FM support in RAN (Radio Access Network) domain (3G/4G/5G).
• Engage yourself in remote Troubleshooting, Fault localization, and Remote Resolution.
• Contribute towards achieving & maintaining key performance metrics (KPI / SLA / OLA).
• Perform planned preventive/proactive maintenance and/or fault-fixing changes as required, adhering to the set process/guidelines.
• Conduct Outage/Alarm Analysis and drive Problem management.
• Coordinate with OEM/Vendor team for Level 3 support during major outages / RCA discussions.

Qualifications

You have:

• Bachelor's degree in engineering with good communication skills (both verbal and written).
• Technology Savvy - GSM / WCDMA / LTE / 5G Architecture.
• Overall, 17-20 years of experience in handling RAN telecom networks, preferably in Fault Management from both the remote and field ends.
• Minimum 3 years of multivendor experience (like Nokia + Ericsson / Nokia + Samsung / Ericsson + Samsung) 3G/4G/5G.

It would be nice if you also had:

• Aptitude to learn & develop new skills in complex technologies and drive innovation.
• Certifications such as CCNA / ITIL.
• Knowledge in Configuration Management, Network Integration, and SW Upgrade activities is an added advantage.