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NTT DATA
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MS Engineer L1, Asset Management & EUS

MS Engineer L1, Asset Management & EUS

NTT DATA

0 - 4 years

0 Lacs

maharashtra

Posted:20 hours ago| Platform: Shine logo

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Skills Required

troubleshooting support security systems storage communication skills network data centre management agents redundancy concepts itil processes itsm tools planning activities clientcentric approach active listening positive outlook

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for clients, ensuring the operational status of their IT infrastructure and systems. Your primary responsibilities will include proactively identifying, investigating, and resolving technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests. Your goal will be to maintain zero missed service level agreement conditions. You will work across various technology domains, such as Cloud, Security, Networking, Applications, or Collaboration, contributing to the smooth operation of client systems. Key Responsibilities: - Monitor client infrastructure and solutions daily to identify and address problems and errors promptly. - Investigate first-line incidents, determine root causes, and provide telephonic, ITSM ticket, or chat support to clients. - Perform maintenance activities like patching and configuration changes to ensure system operation. - Update or create knowledge articles, optimize work processes, and support project work as required. - Contribute to disaster recovery functions and tests to safeguard client data. - Ensure seamless shift changes with detailed handovers for service continuity. - Report and escalate incidents when necessary and strive for efficient resolutions. - Provide a positive client experience, prioritizing their needs in all interactions. Qualifications Required: - Entry-level experience in troubleshooting and support in security, network, data center, systems, or storage within a medium to large ICT organization. - Basic knowledge of management agents, redundancy concepts, and ITIL processes. - Proficiency in handling tickets promptly based on defined SOPs and utilizing available knowledge articles efficiently. - Familiarity with ITSM tools and skill in planning activities and projects in advance. - Client-centric approach, adept at understanding requirements and ensuring a positive client experience. - Ability to communicate effectively across different cultures and social groups. - Proficiency in active listening techniques, maintaining a positive outlook in pressurized environments. - Willingness to work diligently and adapt to changing circumstances, including putting in extra hours when needed. - Bachelor's degree or equivalent qualification in IT or Computing, or equivalent work experience.,

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NTT DATA

IT Services and IT Consulting

Tokyo Plano

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MS Engineer L1, Asset Management & EUS

NTT DATA

maharashtra

MS Engineer L1, Asset Management & EUS

NTT DATA

maharashtra

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MS Engineer L1, Asset Management & EUS