14 Clientcentric Approach Jobs

ShopDeck is dedicated to assisting e-commerce merchants in setting up and managing their D2C storefront profitably. The primary aim is to simplify D2C selling to be on par with selling on e-commerce marketplaces. Currently, India's D2C sector is predominantly occupied by venture-funded D2C brands, neglecting the vast potential of the 500k-1M sellers who could engage in D2C but are limited to marketplace selling. The core philosophy revolves around enabling brand owners to concentrate on their products rather than channel optimization. While existing platforms like Shopify focus on storefront workflow management, they fall short in enhancing merchants" selling capabilities. ShopDeck offers a comprehensive software and services package designed to maximize merchant profitability. The all-in-one software stack equips merchants with essential tools for D2C selling, including storefront setup, shipping management, marketing integrations, and communication channels. Additionally, a services layer complements the software stack by amalgamating key roles crucial for any D2C brand's success: Marketing manager, Category manager, Product manager, and Ops manager. By analyzing metrics from these domains, ShopDeck optimizes strategies to bolster merchant profitability. The ultimate goal is to transform the services layer into a product that sets a new standard for storefront software functionality. With an annual recurring revenue of approximately $4.5M and a successful fundraising round led by prominent investors such as Bessemer Venture Partners, Elevation Capital, General Catalyst, and Chiratae Ventures, ShopDeck is positioned for substantial growth. The founders, Rishabh Verma and Harmin Shah, have steered the company towards profitability and expansion. The Growth Lead role at ShopDeck entails spearheading D2C sales for over 15 first-time online brands, with a sharp focus on profitability and scalability. This pivotal position involves making critical business decisions and implementing strategies across various domains like website optimization, marketing, design, and growth initiatives tailored for D2C partners. The Growth Lead operates as a business owner for each assigned brand, driving strategic choices and overseeing end-to-end execution. Key Responsibilities: - Managing profitability and scaling growth for D2C brands - Serving as a CEO for each brand to drive overall growth strategy - Making high-level business decisions regarding website, marketing, design, and brand growth - Leading process enhancements and scaling projects across diverse categories - Collaborating closely with D2C partners to customize solutions aligning with growth objectives Key Competencies & Skill-Sets: - Strong analytical and problem-solving skills - Business acumen paired with a strategic mindset - Exceptional presentation and communication abilities - Self-motivated with a disciplined work approach - Client-centric and results-driven - Proficient in cross-functional collaboration - Ability to prioritize effectively and drive actions towards desired outcomes Location: Bangalore, Work from Office (6 days/week) To know more about ShopDeck, visit our website at https://shopdeck.com/,

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, your role is crucial in ensuring the operational continuity of our clients" IT infrastructure and systems. You will be the initial point of contact for clients, responsible for addressing technical incidents and problems efficiently to meet service level agreement conditions. Your daily tasks will involve proactive monitoring of client infrastructure, identifying and resolving issues, providing first-line support for standard incidents, and service requests. You will investigate and address first-line incidents, performing maintenance activities like patching and configuration changes to uphold the smooth functioning of client systems. Working across multiple technology domains, including Cloud, Security, Networking, Applications, or Collaboration, you will contribute to updating knowledge articles, optimizing work processes, and supporting project work as required. Additionally, you will play a role in disaster recovery functions, ensuring the safety and security of clients" data. Central to your success in this role is your ability to troubleshoot and provide support in various technical areas within medium to large ICT organizations. You should have a basic understanding of management agents, redundancy concepts, and ITIL processes, along with proficiency in using ITSM tools. Your client-centric approach, effective communication skills, and adaptability to changing circumstances will be essential in delivering positive client experiences. Furthermore, your responsibilities will include seamless shift handovers, incident reporting and escalation, and striving for efficient incident resolutions. Emphasizing a positive outlook, willingness to work diligently, and a bachelor's degree or equivalent qualification in IT or Computing will be key to excelling in this position. NTT DATA, a global innovator in business and technology services, values diversity, innovation, and long-term success for its clients. With a commitment to investing in research and development, we empower organizations to navigate the digital future confidently. Join us at NTT DATA, where you can make a difference, grow professionally, and contribute to our mission of innovation and transformation.,

As a Security Managed Services Engineer (L1) at NTT DATA, you will be responsible for maintaining our clients" firewall infrastructures. Your primary goal will be to ensure that our Service Level Agreements (SLAs) are consistently met without any missed conditions. You will be the first point of contact for client support, handling standard and low-complexity incidents and service requests. Additionally, you will play a role in project work when required. Your daily tasks will involve monitoring client infrastructure and solutions to swiftly identify and investigate any problems or errors. You will provide support to clients through telephonic, ITSM ticket, or chat channels, ensuring that incidents and requests are resolved efficiently and comprehensively. By managing maintenance activities such as patching and configuration changes, you will contribute to a proactive approach in optimizing workflows. It will be crucial for you to follow proper handover procedures during shift changes to guarantee service continuity and update knowledge articles as necessary. An essential aspect of your role will be identifying opportunities for work optimization, including the automation of tasks, request fulfillment, incident resolution, and process improvements. You may also participate in implementing and conducting disaster recovery functions and tests. To excel in this position, you should have entry-level experience in troubleshooting and providing support in security, network, data center, systems, or storage administration within a medium to large ICT organization. Familiarity with ITIL processes, active listening techniques, and ITSM tools is necessary. Moreover, you should possess strong organizational skills, adaptability to changing circumstances, a positive attitude, and the ability to work effectively under pressure. A customer-centric approach and willingness to go the extra mile when needed are also essential qualities for this role. NTT DATA is a trusted global innovator of business and technology services, serving a significant portion of the Fortune Global 100 companies. Committed to fostering innovation, optimization, and transformation for long-term success, NTT DATA invests significantly in research and development each year. As part of a diverse workforce spanning over 50 countries, you will have the opportunity to collaborate with experts and contribute to the digital future. By embracing a client-centric approach and demonstrating your technical expertise, you will play a crucial role in helping organizations and society navigate the digital landscape with confidence and sustainability. Join NTT DATA and be a part of a dynamic team dedicated to making a difference in the world of technology. This is an on-site working position, and candidates with a Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience, are encouraged to apply. NTT DATA is an equal opportunity employer committed to fostering diversity, inclusion, and innovation in the workplace.,

Join us in shaping the future of coworking at TRIOS, where we are dedicated to creating dynamic, collaborative workspaces that inspire innovation and foster a community of like-minded individuals driven to succeed. As the VP of Facilities & Operations, you will play a crucial role in ensuring efficient, high-quality, and sustainable management of all coworking spaces, managed offices, and turnkey office interior projects. Your mission will involve optimizing facility performance, cost efficiency, client experience, and operational scalability while upholding TRIOS" commitment to sustainability and innovation. Key objectives and metrics for success include: Facility Operations & Optimization: - Ensuring 99.9% uptime for all TRIOS coworking spaces and managed office facilities. - Implementing cost-saving initiatives to reduce operational expenses by 10-15% annually. - Establishing standard operating procedures for facilities management, maintenance, and emergency response. Vendor & Asset Management: - Overseeing vendor compliance with service level agreements to maintain high-quality facility maintenance. - Implementing an asset tracking system for office furniture and IT infrastructure. - Onboarding new vendors to enhance service levels and cost-effectiveness. Client Experience & Service Excellence: - Maintaining a client satisfaction score of 90%+ for facility operations and services. - Developing proactive issue resolution systems and implementing technology-driven solutions to enhance the client experience. Expansion & New Facility Setup: - Leading the planning and execution of new TRIOS facility launches. - Developing scalable operational frameworks for efficient expansion. - Ensuring new locations achieve high occupancy within the first 6 months of operation. Sustainability & Compliance: - Ensuring adherence to safety, fire, and environmental compliance regulations. - Implementing green building practices to reduce energy and water consumption. - Partnering with sustainable solution providers to enhance environmental impact. To succeed in this role, you should possess competencies in operational leadership, facilities management expertise, vendor and contract negotiation, client-centric approach, cost management, sustainability knowledge, strategic thinking, scalability planning, and technology adoption. Join the TRIOS culture of pushing boundaries, embracing change, and delivering exceptional experiences to members. If you are ready to elevate your career and be part of redefining the future of work, we look forward to hearing from you.,

As a Managing Director (MD) at our organization, you will play a pivotal role in steering us towards sustainable growth and innovation. Your responsibilities will include defining our vision, setting strategic goals, and ensuring overall business success. To excel in this role, you will need exceptional leadership skills, financial acumen, and the ability to build strong relationships with stakeholders, clients, and employees. Your key responsibilities will encompass various aspects crucial to our organization's success: Strategic Leadership: - Develop and communicate a clear strategic vision that aligns with our company's mission and values. - Drive both long-term and short-term business plans, ensuring adaptability to market trends and client demands. - Collaborate closely with the Board of Directors to set performance metrics, review progress, and refine strategies. Financial Management: - Oversee our company's financial health, including P&L accountability, budget management, and resource allocation. - Develop financial strategies to maximize profitability, diversify revenue streams, and ensure cost efficiency. - Implement robust financial controls and reporting mechanisms to ensure financial stability. Operational Excellence: - Lead and mentor the executive leadership team, fostering a culture of accountability and innovation. - Ensure that operational processes, policies, and structures support business efficiency and regulatory compliance. - Champion technology adoption and process improvement for enhanced service delivery. Business Development & Client Engagement: - Cultivate strong client relationships and explore new business opportunities to expand our market reach. - Represent the company at industry events, conferences, and strategic partnerships. - Guide our teams to deliver exceptional client service and strategic solutions. People & Culture Leadership: - Inspire and develop employees by promoting a culture of continuous learning, diversity, and inclusivity. - Encourage collaboration, professional growth, and talent retention within the organization. - Recognize achievements and reinforce our core company values among the team. Governance & Stakeholder Management: - Ensure transparent communication and reporting to the Board of Directors. - Maintain strong relationships with investors, regulatory bodies, and strategic partners. - Uphold the highest standards of corporate governance, ethics, and compliance throughout the organization. To be successful in this role, you should possess the following qualifications and skills: Qualifications: - Education: A Bachelor's degree in Business Administration, Management, or a related field is required. A Master's Degree from a reputed institute with excellent analytical and people skills is preferred. - Experience: A minimum of 15 years of leadership experience is required, with a track record of at least 5 years in General Management or multiple administrative and operational departments with end-to-end P&L responsibility. Skills & Competencies: - Strategic Vision: Ability to foresee market trends and align strategies accordingly. - Financial Acumen: Expertise in financial management, budgeting, and risk assessment. - Leadership & Communication: Exceptional interpersonal skills to inspire and influence across all levels. - Client-Centric Approach: Commitment to delivering value and fostering long-term partnerships. - Change Management: Proficient in leading transformation initiatives and innovation. - Relationship Building: Strong network within the industry and proven partnership development skills.,

As the National Sales Head at Magicbricks, a leading property marketplace in India, you will have a pivotal role in spearheading sales strategies and driving revenue growth at a national level. With over 850 employees and 11 business verticals, Magicbricks is renowned for providing a common platform for property buyers, sellers, and renters across India. You will be responsible for overseeing the entire sales process, from lead management to client acquisition, and business development, to achieve ambitious targets. Your key responsibilities will include developing and executing structured business plans, providing market intelligence to guide marketing initiatives, and leading a high-performing sales team towards achieving organizational goals. Your strong leadership capabilities will be essential in building and mentoring a dynamic sales team, ensuring superior service delivery to clients, and fostering long-term relationships in the real estate sector. To excel in this role, you should have at least 15 years of experience, with a significant portion in revenue-driven enterprise sales roles. Your proven track record in launching new products, building categories from scratch, and your expertise in the real estate industry will be highly valuable. Additionally, your MBA from a Tier 1 institute and exceptional communication skills will be instrumental in negotiating effectively and presenting ideas to drive business growth. If you are a results-oriented individual with a client-centric approach, adept at problem-solving and strategic planning, and possess a deep understanding of sales strategies and market trends, we invite you to join us as the National Sales Head at Magicbricks and contribute to our continued success in the real estate sector.,

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion it's a place where you can continue to grow, belong, and thrive. Your career here is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. That's why we encourage you to take every opportunity to further your career within our great global team. As a Cross Technology Managed Services Engineer (L1) at NTT DATA, your primary responsibility will be to serve as the first point of contact for our clients, ensuring the continuous operation of their IT infrastructure and systems. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on providing first-line support for standard and low-complexity incidents and service requests. Your goal is to ensure zero missed service level agreement conditions. On a daily basis, you will monitor client infrastructure and solutions, identifying issues before or as they arise. You will investigate first-line incidents assigned to you, determine the root causes, and offer telephonic, ITSM ticket, or chat support to clients in need. Routine maintenance activities like patching and configuration changes will be part of your responsibilities to ensure the smooth functioning of client systems. Working across two or more technology domains, such as Cloud, Security, Networking, Applications, or Collaboration, you will also update existing knowledge articles or create new ones, seek opportunities for work optimization, and provide support for project work as required. Additionally, you will play a role in disaster recovery functions and tests to guarantee the safety and integrity of our clients" data. Smooth shift changes are facilitated by your meticulous handovers to ensure service continuity. You will report and escalate incidents when necessary and work towards efficient and comprehensive resolutions of incidents and requests, always striving to deliver a positive client experience. To excel in this position, you should have: - Entry-level experience in troubleshooting and support within security, network, data center, systems, or storage in a medium to large ICT organization. - Basic understanding of management agents, redundancy concepts, and ITIL processes. - Disciplined handling of tickets on a day-to-day basis according to defined Standard Operating Procedures (SOPs). - Initiative to resolve tickets using available knowledge articles or provided SOPs. - Proficiency in ITSM tools. - Ability to plan activities and projects in advance and adapt to changing circumstances. - Customer-centric approach, comprehending client requirements and ensuring a positive experience. - Effective communication and collaboration across different cultures and social groups. - Skill in active listening and maintaining a positive attitude even in challenging environments. - Readiness to work diligently and extend work hours when needed. - A bachelor's degree or equivalent qualification in IT or Computing (or relevant work experience). This position offers a Hybrid Working environment and is an Equal Opportunity Employer.,

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.,

As a Business Development Executive at PMEX Logistics in Kolkata, your primary responsibility will be to acquire new clients for courier, air freight, sea freight, and other logistics services. You will conduct market research to identify potential business opportunities while also building and maintaining strong relationships with existing clients to ensure repeat business. You will act as the main point of contact for clients, addressing their queries and providing solutions. Your success in this role will be measured by your ability to meet or exceed sales targets by promoting PMEX's services. You will need to develop and execute sales strategies to penetrate new markets and sectors. Additionally, you will be responsible for preparing business proposals, presentations, and pricing quotes for prospective clients, as well as negotiating contracts and agreements to secure business deals. Market analysis will also be a crucial aspect of your role, where you will monitor market trends, competitor activities, and customer preferences to provide insights to the management team. You will be expected to suggest improvements to the service offerings based on market feedback. Collaboration with the operations, accounts, and support teams will be essential to ensure seamless service delivery for clients. You will also need to ensure that client onboarding processes are smooth and efficient. Maintaining records of sales activities and client interactions in CRM tools, along with providing regular reports to the management on sales performance and market insights, will be part of your reporting responsibilities. To excel in this role, you should possess strong sales and negotiation skills, excellent verbal and written communication skills in English, and a bachelor's degree in Business Administration, Marketing, or a related field. Proficiency in MS Office and familiarity with CRM software or tools are also required. A proactive client-centric approach and the ability to manage time efficiently are essential attributes for this position. Prior experience in the logistics, courier, or freight industry, knowledge of international logistics operations, and a network of potential clients in relevant sectors are preferred attributes. PMEX Logistics offers a competitive salary, performance-based incentives, and opportunities for growth within a fast-paced and dynamic environment. Comprehensive training and support will be provided to help you excel in business development. If you are interested in joining PMEX Logistics as a Business Development Executive in Kolkata, please send your resume to info@pmex.in with the subject line: Application for Business Development Executive - Kolkata. Take this opportunity to play a pivotal role in driving the growth of a leading logistics company!,

As a Regional Business Head (North) in the Real Estate or Enterprise Solutions Industry, you will be responsible for leading the business operations in the North region, specifically in Noida/Gurgaon. With 15 to 20 years of experience, including at least 8-10 years in revenue-driven enterprise roles, you will have a solid background in B2B sales. Your key responsibilities will include demonstrating success in sales management, leading teams towards achieving AOP goals, and closing deals effectively. Your strong leadership skills will play a crucial role in creating a roadmap for the team's success. Having exceptional business acumen will be vital for this role, including a deep understanding of real estate trends in Delhi/NCR. Your market knowledge and sales strategies will contribute to the overall growth and success of the business in the region. Effective communication skills, both verbal and written, will be essential as you will be required to present ideas, negotiate with clients, and engage with stakeholders. A client-centric approach with a focus on providing top-notch customer experiences and fostering long-term client relationships will be key to your success in this role. If you believe you have what it takes to excel in this position, please share your CV with Omkar at omkar@hrworksindia.com. Embrace this opportunity to make a significant impact in the Real Estate or Enterprise Solutions Industry in the North region. Warm regards, Omkar 8208497043,

As a Creative Design Executive at Seraphic Homes in Ahmedabad, you will be responsible for conceptualizing and developing innovative kitchen designs that align with client preferences and market trends. Your role will involve collaborating with clients to understand their needs, creating visually appealing design presentations, and ensuring that all designs are functional, aesthetically pleasing, and feasible for production. You will meet with clients to understand their needs, preferences, and lifestyle requirements to create tailored kitchen designs. Your expertise in conceptualizing and creating innovative modular kitchen designs that reflect current trends while ensuring functionality and usability will be crucial. Utilizing design software such as AutoCAD, SketchUp, or similar tools, you will produce detailed 3D models and visual presentations of kitchen layouts. Researching and recommending suitable materials, finishes, and appliances that complement the design while adhering to budget constraints will be part of your responsibilities. Collaborating closely with sales, marketing, and production teams to ensure designs are feasible, aligned with brand standards, and meet client expectations is essential. You will also stay updated on industry trends, materials, and design innovations to continually enhance the creative design process. Preparing and presenting design proposals to clients, showcasing visual concepts, materials, and layouts effectively will be a key aspect of your role. Incorporating client feedback and making necessary adjustments to designs to achieve the desired outcome is crucial. Additionally, creating detailed design documentation, including technical drawings, specifications, and project timelines for production teams, will be part of your responsibilities. Ensuring that all designs meet quality standards and regulatory requirements during the design and implementation phases is also important. Your requisite skills in kitchen design expertise, CAD and 3D modeling, color theory & material knowledge, understanding of kitchen equipment & appliances, space planning, 2D/3D design software, rendering software, project management tools, client-centric approach, presentation skills, negotiation & persuasion, time management, budget management, and coordination will be valuable in this role. The preferred educational background for this position includes any graduation or post-graduation. Relevant experience in interior design, modular kitchen design, and proficiency with design software is desirable. The compensation for this role ranges from INR 1,80,000 to INR 4,50,000 per annum. The total experience required is up to 3 years. Occasional travel may be required for this role, and the monthly net salary ranges from INR 15,000 to INR 37,500. The work timings are from 10 am to 7 pm, and the preferred domains include architecture & space planning, appliance & kitchen equipment, modular kitchen design, and interior design. This is a full-time, permanent position with rotational shifts and weekend availability required. The work location is in person.,

Digitide (Quess GTS) is an AI-first, digital-native solutions provider, focused on enabling enterprise success through comprehensive digital transformation. The expertise of Digitide (Quess GTS) encompasses Digital IT Services, Platforms, Business Processes, and Cloud Infrastructure, offering cutting-edge and scalable technologies that drive business efficiency, enhance customer experience, and grow customer revenue. Specializing in delivering end-to-end IT and business process services tailored to meet the complex needs of industries like insurance, finance, and healthcare. We are seeking a visionary and experienced Solutions Architect to lead the design and delivery of transformative, AI-driven solutions that align with our strategic objectives. This executive role requires a deep understanding of enterprise architecture, AI/ML technologies, automation frameworks, and cloud platforms. The ideal candidate will possess a proven track record in pre-sales, solution development, and managed services, with the ability to drive innovation and operational excellence across complex, multi-year transformation programs. Key Responsibilities: End-to-End Solution Development: Lead the design and implementation of comprehensive solutions, from initial win strategy to post-sales delivery, ensuring alignment with client business objectives and technical requirements. Pre-Sales Leadership: Collaborate with sales teams to develop and present compelling proposals, RFP responses, and solution demonstrations that address client needs and differentiate our offerings. Operating Model Design: Define and implement scalable operating models that enhance service delivery, optimize resource utilization, and drive operational efficiency. Managed Services Strategy: Develop and oversee managed services frameworks that ensure continuous support, proactive monitoring, and performance optimization for clients. Transformation Initiatives: Spearhead digital transformation projects, integrating emerging technologies such as AI, automation, and cloud solutions to drive business innovation. Pricing Strategy: Lead pricing discussions and strategies, ensuring competitive and profitable pricing models that align with market standards and client expectations. Stakeholder Engagement: Build and maintain strong relationships with C-suite executives, business leaders, and technical teams to ensure alignment and successful project outcomes. Thought Leadership: Stay abreast of industry trends, emerging technologies, and best practices to provide strategic guidance and maintain a competitive edge. Understanding of Discovery, Due Diligence, and Contracting is desirable. Key Skills and Competencies: Technical Expertise: In-depth knowledge of cloud platforms (AWS, Azure, GCP), enterprise Architecture frameworks (TOGAF), and emerging technologies such as AI, automation, and data analytics. Solution Design: Proven ability to architect complex, scalable, and secure solutions that meet diverse client needs across various industries. Pre-Sales Acumen: Strong experience in leading pre-sales activities, including solution presentations, proposal development, and client workshops. Strategic Thinking: Ability to develop and execute long-term strategies that align with business goals and drive growth. Communication Skills: Exceptional verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders. Leadership: Demonstrated leadership in guiding cross-functional teams, mentoring junior architects, and influencing organizational direction. Client-Centric Approach: Strong focus on understanding client challenges and delivering tailored solutions that provide measurable business value. Qualifications: Experience: Overall 15-20 years of experience with at least 5 years of experience in pre-sales, large deals, integrated infra & application digital transformation and solution architecture roles. Certifications: Relevant certifications in cloud platforms (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert), enterprise architecture (e.g., TOGAF), and other industry-recognized credentials. Industry Knowledge: Experience across multiple industries, including IT services, with a strong understanding of industry-specific challenges and solutions.,

Join a company that is pushing the boundaries of what is possible. Renowned for technical excellence and leading innovations, NTT DATA is committed to making a difference to clients and society. Embracing diversity and inclusion in the workplace, it is a place where you can grow, belong, and thrive. As a Cross Technology Managed Services Engineer (L1) at NTT DATA, your primary responsibility will be to be the initial point of contact for clients, ensuring the continuous operation of their IT infrastructure and systems. Your role involves proactively identifying, investigating, and resolving technical incidents and problems, with a focus on providing first-line support for standard and low-complexity incidents and service requests. Your goal is to ensure zero missed service level agreement conditions. On a daily basis, you will monitor client infrastructure and solutions to identify problems and errors before or as they arise. You will delve into first-line incidents assigned to you, identifying root causes and offering telephonic, ITSM ticket, or chat support to clients. Routine maintenance activities like patching and configuration changes will ensure the smooth functioning of client systems. Working across two or more technology domains such as Cloud, Security, Networking, Applications, or Collaboration, you will update or create new knowledge articles, optimize work processes, and support project work as necessary. Additionally, you will contribute to disaster recovery functions and tests to ensure client data safety. Your meticulous handovers during shift changes will ensure seamless service continuity. Reporting and escalating incidents when required, you will strive for efficient and comprehensive resolutions. Each interaction with clients will aim to provide a positive experience and prioritize their needs. To excel in this role, you should have entry-level experience in troubleshooting and support within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and ITIL processes is essential. Handling tickets promptly according to defined SOPs, utilizing available knowledge articles, and possessing a good understanding of ITSM tools are crucial. Proficiency in planning activities, project management, client-centric approach, and effective communication across different cultures are required. A positive outlook, willingness to work hard, and a bachelor's degree or equivalent qualification in IT or Computing are also necessary. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate, optimize, and transform for long-term success, NTT DATA invests significantly in R&D to drive organizations into the digital future confidently. As a Global Top Employer, it boasts diverse experts in over 50 countries and a robust partner ecosystem. Services offered include business and technology consulting, data and artificial intelligence, industry solutions, as well as application, infrastructure, and connectivity development, implementation, and management. NTT DATA is a leading provider of digital and AI infrastructure globally, part of the NTT Group, and headquartered in Tokyo. NTT DATA is an Equal Opportunity Employer.,

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will play a crucial role as the first point of contact for clients, ensuring the continuous functionality of their IT infrastructure and systems. Your responsibilities will involve proactively identifying, investigating, and resolving technical incidents and problems, primarily focusing on first-line support for standard and low-complexity incidents and service requests. Your primary objective will be to uphold service level agreements without any misses. On a daily basis, you will be monitoring client infrastructure and solutions to detect and address problems and errors either before or as they arise. You will be tasked with delving into first-line incidents assigned to you, identifying their root causes, and offering telephonic, ITSM ticket, or chat support to clients in need. Additionally, you will be involved in maintenance activities such as patching and configuration changes to ensure the seamless operation of client systems. Your role will span across two or more technology domains, including but not limited to Cloud, Security, Networking, Applications, or Collaboration. You may also be engaged in updating existing knowledge articles, seeking opportunities for work optimization, and providing support for project work when required. Furthermore, your contributions to disaster recovery functions and tests will be vital in maintaining the safety and integrity of clients" data. Effective shift changes are essential, and you will be responsible for ensuring seamless handovers to maintain service continuity. Reporting and escalating incidents when necessary and striving for efficient resolutions of incidents and requests will be integral to your role. Each interaction with clients should aim to provide a positive experience, with a strong emphasis on meeting their needs effectively. To excel in this position, you are expected to possess entry-level experience in troubleshooting and support within security, network, data center, systems, or storage in a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and ITIL processes is required. Additionally, you should demonstrate discipline in handling tickets on a day-to-day basis, promptly following defined Standard Operating Procedures (SOPs) and leveraging available knowledge articles. Proficiency in using IT Service Management (ITSM) tools, effective planning skills, and a client-centric approach are also essential qualities for success in this role. Moreover, your ability to communicate and collaborate across diverse cultures and social groups, proficiency in active listening techniques, positive attitude in high-pressure environments, and willingness to work diligently, including extended hours when needed, are key attributes that will contribute to your effectiveness in this role. A bachelor's degree in IT or Computing (or equivalent work experience) is preferred for this position. NTT DATA is a global innovator in business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. With a strong focus on research and development, NTT DATA invests significantly to facilitate organizations and society's seamless transition into the digital future. As an Equal Opportunity Employer and a Global Top Employer, NTT DATA operates in over 50 countries with a diverse team of experts, offering a wide range of services including business and technology consulting, data and artificial intelligence solutions, infrastructure management, and digital transformation.,