MS Dynamics 365 CRM Developer

Key Responsibilities

• Troubleshooting & Issue Resolution: Diagnose and resolve technical and functional issues within the Dynamics 365 platform.
• Incident Management: Manage and prioritize support tickets, working within defined SLAs to provide timely resolutions.
• Technical Expertise: Act as a Subject Matter Expert (SME) for Dynamics 365 CRM and other related modules.
• Customization Support: Assist with customizations, such as plugins, workflows, and Power Automate flows.
• Collaboration: Work with engineering and product delivery teams to understand requirements and contribute to project needs.
• Customer Service: Provide excellent customer service to users experiencing issues with the platform.

Required Skills & Qualifications

• Technical Knowledge: Deep technical and functional knowledge of Microsoft Dynamics 365 CRM.
• Problem-Solving: Strong analytical and problem-solving skills to identify root causes of issues.
• Communication: Excellent interpersonal and communication skills for explaining technical issues to diverse users.
• User Configuration: Experience with user configurations, data import, and export within Dynamics 365.
• Customer Service: Ability to manage user demands, provide support, and maintain high customer satisfaction.
• Microsoft Certifications: Ideally, candidates hold Microsoft Dynamics CRM certifications or are pursuing them.

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹116,537.40 per month

Work Location: In person