MS CMS Network Operations Center/Incident Mgt Associate (Analyst)

In this role at PwC, you will focus on designing and implementing robust, secure IT systems that support business operations. Your responsibilities will include enabling the smooth functioning of networks, servers, and data centres to optimize performance and minimize downtime. Those involved in cloud operations at PwC will concentrate on managing and optimizing cloud infrastructure and services to enable seamless operations and high availability for clients. You will be accountable for monitoring, troubleshooting, and implementing industry-leading practices for cloud-based systems. As a driven and curious individual, you are expected to be a reliable, contributing member of a team. You should be prepared to adapt to working with various clients and team members in a fast-paced environment, each presenting unique challenges and scope. Every experience presents an opportunity for learning and growth. It is important for you to take ownership and consistently deliver quality work that drives value for clients and contributes to the success of the team. As you progress within the firm, you will have the chance to build a brand for yourself, opening doors to more opportunities. **Key Responsibilities:** - Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS) - Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations - Monitor performance to ensure system availability and reliability - Provide Level-2/3 support and troubleshooting to resolve issues - Work within established configuration and change management policies to ensure the success of changes made to the network infrastructure - Select and implement security tools, policies, and procedures in conjunction with the company's security team - Liaise with vendors and other IT personnel for problem resolution **Qualifications Required:** - Proven hands-on network engineering experience - CCNP or higher certification (CCIE and/or CISSP highly valued) - Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS) - Solid understanding of the OSI or TCP/IP model - Hands-on experience with monitoring, network diagnostic, and network analytics tools - University degree in Computer Science or a related subject If there are any additional details about the company in the job description, please provide them separately.,