MS - Transition Location:Mumbai/Bangalore **Generic JD applied** Monitoring Administrator is responsible for overseeing and managing the performance and capacity of computer systems and networks. This role involves monitoring, troubleshooting, and responding to network issues to ensure continuous network availability and performance. Responsibilities:Monitor Systems:Continuously monitor network performance and system capacity using various tools. Troubleshoot Issues:Identify, diagnose, and resolve network and system issues promptly. Incident Response:Respond to network incidents, perform root cause analysis, and escalate issues as necessary. Documentation:Maintain accurate documentation of network configurations, incidents, and resolutions. Maintenance:Perform routine maintenance tasks such as patch management, system updates, and backups. Communication:Coordinate with other IT teams, vendors, and stakeholders to resolve issues and improve network performance. Reporting:Generate and analyze performance reports to identify trends and potential issues. Customer Service:Provide excellent support and communication to users affected by network issues. Named Job Posting? (if Yes - needs to be approved by SCSC)Additional Details

Global Grade :B

Level :To Be Defined

Named Job Posting? (if Yes - needs to be approved by SCSC) :No

Remote work possibility :Yes

Global Role Family :To be defined

Local Role Name :To be defined

Local Skills :Root cause analysis;network performance;network configuration

Languages Required::ENGLISH

Role Rarity :To Be Defined

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